Mediation Summary Handout
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This document summarizes a presentation on mediation, consensus building, and facilitation given at the 2011 Massachusetts Association of Planning Directors Conference. It discusses the importance of communication skills, sources of land use disputes for planners, key concepts in mediation and negotiation like interests, positions, and alternatives to agreements. It also addresses choosing appropriate processes, acknowledging personal biases, and maintaining neutrality as a planner. Contact information is provided for two presenters from the Consensus Building Institute and the Town of Westford planner.
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Mediation Summary Handout
- 1. Mediation,ConsensusBuildingandFacilitation MassachusettsAssociationofPlanningDirectors 2011Conference NewBedford,MA June9,2011 Communication o Understandtheimportanceofthis“basic”skill SourcesofLandUseDisputes o Whatissuesunderliedisputesforplanners? KeyMediationandNegotiationConcepts o InterestsandPositions • Wheredoesgettingoutinterestsgetyou? • Cangeneratelotsofoptions,tradeandshareinterests,biggerpie,identityandcore concerns(acknowledgement,autonomy,status,etc.) o BATNA BestAlternativetoaNegotiatedAgreement(alsoBATMA,…MediatedAgreement) Importanceinknowingyoursandotherparties’ TestinghowrealisticBATNA(s)areinaconversation Setsabasisforanagreement o Neutrality Shouldplannersbeneutral?Whyorwhynot? Whenisitappropriatetobeneutral? Challengestomaintainingneutrality?e.g..,AICPethics–roleistofocusonthepublic good Benefitstoidentifyingtherightpersontohelpengagepeople(staff,community member,professional) o PersonalBiases Acknowledgethatthereisacontent/relationshiptension Whydoesthatmatterinyourwork? • Yourinclinationinfluencesthescopeofthework/discussionwiththepublic&others ChoosingtheRightProcess o Rangeofdifferenttypesofcollaborationprocesses(seechartonback) o CommonObjectionstocollaborationandhowtorespond ContactInformation OnaFerguson,SeniorAssociate,theConsensusBuildingInstitute,617‐844‐1127, oferguson@cbuilding.org ChrisKluchman,TownPlanner,TownofWestford,978‐692‐5524,ckluchman@westfordma.gov ShionaSommerville,ssommerville@post.harvard.edu