Supervisory skills
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This document outlines an agenda for a training on supervisory skills. The one day training will cover the roles and responsibilities of supervisors, the main functions of the supervisory level, and powerful communication for supervisors. It includes modules on supervisory roles, the scope and nature of supervision, distinct roles of supervisors, and skills needed. There will also be a brainstorming session, discussion of technical, human, and conceptual skills, and the main supervisory functions of planning, organizing, coordinating, building teams, ensuring performance, and problem solving. The training will conclude with a Q&A session and group photo.
Supervisory skills
- 2. SUPERVISORY SKILLS Today, we will learn how to become an effective supervisor? Welcome and Opening Remarks 13:30 AGENDA Module 1: Roles & Responsibilities of Supervisor Today 14:30 Coffee Break 15:30 Module Two: The main functions of supervisory level 15:45 Module Three: The Powerful of Communication for Supervisor 16:15 Q & A 17:00 Closing & Group Photo 17:20
- 3. TRAINERS PROFILES 3 ABOUT TRAINERS Mr. CHHY SOTHY HR DIRECTOR NTC Group Mr. PHANN CHANTHEA HR VICE PRESIDENT BJC Group Cambodia Country
- 4. SELF-INTRODUCTION BY PARTICIPANTS 4 ABOUT PARTICIPATIONS 1. YOUR NAME 2. YOUR ORANIZATION 3. CURRENT POSITION
- 5. BRAINSTORMING 1. Which level of supervisory in organizational hierarchy level? 2. What roles should you perform to be an effective supervisor? 3. What are you challenges and key expectations today? BRAINSTORMING
- 6. Roles & Responsibilities of Supervisor What are the important roles for supervisor?
- 7. T H E S C O P E A N D N A T U R E o f s u p e r v i s i o n NATURE 1. Involves, guiding the activities to accomplish the assigned tasks 2. Plan , organizing, directing and controlling 3. Accomplishing the objectives SCOPE Sharing knowledge, organize/assigned tasks, motivation, and monitoring activities & results.
- 8. THE DISTINCT ROLES of supervision OPERATIONAL ROLE 1. oversees the day-to-day performance 2. Intervention & support 3. Decision making 4. Coaching/Training 5. Instruction/assignment 6. . LEADERSHIP ROLE 1. Sharing vision and mission 2. Setting goals, action plan 3. Inspired, Delegation & motivation 4. Performance driven 5. Managing change 6. Time management 7. .. COMMUNICATION ROLE 1. Meeting, sharing updated info 2. Response & feedback 3. Inter-departmental relationship 4. Resolving conflict 5. Being a role model 6. Dialog on performance 7. .
- 9. SKILLS OF SUPERVISOR What skills should you have to be an effective supervisor?
- 10. TECHNICAL SKILLS OF SUPERVISOR Be an effective supervisor what skills should you have? HUMAN CONCEPTUAL Accomplished the tasks as per day-to- day. Technical skills play an essential role in producing the actual products a company is designed to produce. As technical skills relates to the ability to working with things, similarly human skills relates to the ability to work with people. Communication, motivation and relationship Human skills are people skills which enable the leader to work effectively with subordinates, peers, and superiors. It is the leader's expertise in interacting with others in a way that will enhance the successful completion of the task at hand. Take a big picture of entire organization As a leader grows higher in organizational ladder, the expectations from him are to provide strategic direction, create the vision and motivate the folks to dedicatedly pursue the organizational goals. These are Conceptual skills that allow the leader to think through and work with ideas. Leaders with higher levels of conceptual skills are good at thinking through the ideas that form an organization and its vision for the future. Katzs Three-Skill Approach - 1955
- 12. THE MAIN SUPERVISORY FUNCTIONS What function shall you perform in your roles?
- 13. THE MAIN SUPERVISORY FUNCTIONS What function shall you perform in your roles?
- 14. THE MAIN SUPERVISORY FUNCTIONS What function shall you perform in your roles? a) Planning the course of action to achieve operational goals b) Organizing the work of the team i) Identifying the work to be performed ii) Delegating to empower c) Coordinating the work of the team i) Ensuring that all efforts move smoothly ii) Supporting the team to increase productivity d) Building and leading a synergized team e) Ensuring that performance conforms to plans f) Establishing standards for high performance g) Implementing effective problem-solving techniques
- 15. DEATH BY POWER POINT? Have you heard about Main causes are confusing graphics, too much text, cheesy animations, clipart's and poor slides design. Symptoms are glazed eyes, furtive use of smartphones and constant trips to the bathroom. POWERFUL COMMUNIATION?
- 16. Writing professional and accurate E-mails THE POWERFUL OF COMMUNICATION The effective communication is the key of success? 1.Generating enthusiasm environment both way 2.Leveraging the power of positive attitude in your team Trust and full cooperation stay Active listeners Using body language to make a bigger impact. Building rapport with the team
- 18. THANK YOU!
Editor's Notes
- #9: Generally, supervision contains elements of providing knowledge, helping to organize tasks, enhance motivation, and monitoring activity and results; the amount of each element is varying in different contexts.
- #12: What skills should you have to be an effective supervisor
- #13: Human skills is high requirement at all levels Technical high supervisor; low for top level Concept low for supervisor; high for top level
- #16: Planning the course of action to achieve operational goals Organizing the work of the team Identifying the work to be performed Delegating to empower Coordinating the work of the team Ensuring that all efforts move smoothly Supporting the team to increase productivity Building and leading a synergized team Ensuring that performance conforms to plans Establishing standards for high performance Implementing effective problem-solving techniques
- #17: Planning the course of action to achieve operational goals Organizing the work of the team Identifying the work to be performed Delegating to empower Coordinating the work of the team Ensuring that all efforts move smoothly Supporting the team to increase productivity Building and leading a synergized team Ensuring that performance conforms to plans Establishing standards for high performance Implementing effective problem-solving techniques
- #18: Human skills is high requirement at all levels Technical high supervisor; low for top level Concept low for supervisor; high for top level
- #20: - 'The Mirroring Technique'
- #21: - 'The Mirroring Technique'