The document provides information on the top 3 resources for getting help and support when using the MutualMind platform:
1. The Knowledge Base is a searchable repository for product guides, FAQs, and reference articles.
2. To report any issues, users can click the "Help and Support" button to send a ticket to the support team including contact info and screenshots.
3. Users can also contact the support team directly via different email addresses depending on the type of question, like general questions, support questions, or billing inquiries.
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Knowledge Base, Training and Support
3 Top resources to make the most of MutualMind Platform
#1. Knowledge Base
Whether you are new to MutualMind or
looking for help on a specific topic,
Knowledge Base is the place to start. The
Knowledge Base is our searchable,
centralized repository for latest product
guides (videos, slides and more), answers
to frequently asked questions and
reference articles. Access the Knowledge
Base at:
https://support.mutualmind.com/knowledg
ebase OR mmnd.co/mmkb
#2. Reporting Issues
If you run into an issue while you are
working on the product, click on the Help
and Support button on the top or bottom
right of any page to send our support
team a ticket that includes your contact
info, browser info and a screenshot
(optional). Our support team will
acknowledge your request and send a
response within 24 to 48 hours.
#3. Contact Us
There are times when you have a question, issue, comment or feedback that you want to
share with us quickly. Heres how you can reach us:
For general questions: info@mutualmind.com
For support questions: support@mutualmind.com
To create a ticket for product issues: tickets@mutualmind.com
For billing questions: accounting@mutualmind.com