狠狠撸

狠狠撸Share a Scribd company logo
Leong Chee Tung
Partner
cheetung@triskeliongroup.co
WHAT WE’LL COVER
2Copyright Triskelion Group 2016. All rights reserved.
BIG DATA
3Copyright Triskelion Group 2016. All rights reserved.
More data has been
transferred in the last 1 sec
than all data stored in 1996
Velocity
5 exabytes (1Bn GB) are
being created every day
Volume
Surveys only 1 means of data
collection, wearables,
internet searches,
clickthroughs, etc.
Variety
Source: Big Data: The Management Revolution – Harvard Business Review Oct 2010
BIG DATA, BIG PROBLEMS
4Copyright TriskelionGroup 2016. All rights reserved.
Hard to concretely
test hypotheses
Processing power
intensive
Time consuming
Correlation & Causation
Source: http://gizmodo.com/5977989/internet-explorer-
vs-murder-rate-will-be-your-favorite-chart-today
OTHER BIG DATA LIMITATIONS
5Copyright TriskelionGroup 2016. All rights reserved.
WHAT’S GOOD ABOUT SURVEYS?
Relatively cheap to collect &
process data
Allows representative-ness for
large populations
High degree of control in
structuring data collection
Methodological techniques are
well-established, tradeoffs
(e.g. margin of error) are
mostly known
GOOD SURVEY QUESTIONS
7Copyright TriskelionGroup 2016. All rights reserved.
ACTIONABILITY:
e.g. Net Promoter Score
? Single question with strong correlations to outcomes
that matter
? What should you do to change it?
SORTING EFFECT:
Differentiates positive and negative outcomes
? Bad question “I believe I am paid fairly at work”
? Good question “I have the opportunity to do what I do
best everyday”
LINKED TO BUSINESS OUTCOMES
BEST PRACTICES IN SURVEY CONSTRUCTION
8Copyright TriskelionGroup 2016. All rights reserved.
Avoid loaded/leading words
Pay attention to question
ordering
Avoid non-specific questions (e.g..
The culture of my organisation is
the right one for the business
environment we are in)
No double-barreled questions
Use unbalanced scales carefully
(e.g. Strongly Disagree,
Moderately Disagree, Disagree,
Agree, Strongly Agree)
Question wording simple: “Do you
have a best friend at work?”
Effective habit building: 2 – 8 months*
* Source: Phillippa Lally et al, How are Habits Formed: Modelling Habit Formation in the Real
World, European Journal of Social Psychology, 16 Jul 2009
POSSIBILITIES
10Copyright Triskelion Group 2016. All rights reserved.
Predictive attrition modelling Performance/Engagement Causality
POSSIBILITIES (CONT’D)
11Copyright Triskelion Group 2016. All rights reserved.
Linkage to Customer metrics Sentiment analysis
12Copyright TriskelionGroup 2016. All rights reserved.
Simon Cooper, former President for the Ritz Carlton Hotel Company
Source: Gallup
Survey Analytics for Behavioural Change
Survey Analytics for Behavioural Change
SUMMARY
16Copyright Triskelion Group 2016. All rights reserved.
Visit us at
http://triskeliongroup.co
Ad

Recommended

Hiring for Data Scientists - Data Science Pop-up Seattle
Hiring for Data Scientists - Data Science Pop-up Seattle
Domino Data Lab
?
Data Science Popup Austin: Privilege and Supervised Machine Learning
Data Science Popup Austin: Privilege and Supervised Machine Learning
Domino Data Lab
?
Predictive analytics ouedi final version 11 3-13 2
Predictive analytics ouedi final version 11 3-13 2
Dean Whittaker
?
Running Effective Controlled Experiments (aka A/B/n Tests) - Data Science Pop...
Running Effective Controlled Experiments (aka A/B/n Tests) - Data Science Pop...
Domino Data Lab
?
Data Science Popup Austin: Conflict in Growing Data Science Organizations
Data Science Popup Austin: Conflict in Growing Data Science Organizations
Domino Data Lab
?
Be Data Informed Without Being a Data Scientist
Be Data Informed Without Being a Data Scientist
Pamela Pavliscak
?
Implementing Data Science
Implementing Data Science
Nathan Watson
?
Exacaster crunchscore presentaiton
Exacaster crunchscore presentaiton
Riku Sepp?l?
?
Great Survey Design
Great Survey Design
SurveyGizmo
?
Would you answer these questions?
Would you answer these questions?
Kantar
?
Measuring Safety Culture
Measuring Safety Culture
Consitrium
?
Measuring safety culture
Measuring safety culture
Consitrium
?
Tips on making a good research survey
Tips on making a good research survey
Joana Rose Fantonial
?
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro
?
Module 4
Module 4
Vinish P
?
Wp employee retention
Wp employee retention
pmonteferrante
?
materi prof ramayah METODE PENELITIAN.pptx
materi prof ramayah METODE PENELITIAN.pptx
TRIMEGAASRI
?
Survey Methodology and Questionnaire Design Theory Part I
Survey Methodology and Questionnaire Design Theory Part I
Qualtrics
?
How to read your members’ minds - Stephanie Beadell
How to read your members’ minds - Stephanie Beadell
FeverBee Limited
?
Survey design workshop
Survey design workshop
James Neill
?
Master Class on Talent Management & Engagement - Ajay Bhatia
Master Class on Talent Management & Engagement - Ajay Bhatia
CorporateShiksha
?
Surveys for organizations
Surveys for organizations
Joseph George Anjilvelil
?
Capturing and Analyzing Qualitative Data in Surveys
Capturing and Analyzing Qualitative Data in Surveys
Performance Solutions Corp.
?
How to use social data and surveys to measure employee engagement program impact
How to use social data and surveys to measure employee engagement program impact
Pi Wen Looi, PhD.
?
Questionnaire Vinay
Questionnaire Vinay
nibraspk
?
Question Design - NCHRA
Question Design - NCHRA
Steven Huang (he/him)
?
Psychometric Tests (Client Guide)
Psychometric Tests (Client Guide)
arichardson151079
?
The Art & Science of Employee Engagement
The Art & Science of Employee Engagement
Justin Zawaly
?
Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
SarahMaeDuallo
?
lecture12.pdf Introduction to bioinformatics
lecture12.pdf Introduction to bioinformatics
SergeyTsygankov6
?

More Related Content

Similar to Survey Analytics for Behavioural Change (20)

Great Survey Design
Great Survey Design
SurveyGizmo
?
Would you answer these questions?
Would you answer these questions?
Kantar
?
Measuring Safety Culture
Measuring Safety Culture
Consitrium
?
Measuring safety culture
Measuring safety culture
Consitrium
?
Tips on making a good research survey
Tips on making a good research survey
Joana Rose Fantonial
?
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro
?
Module 4
Module 4
Vinish P
?
Wp employee retention
Wp employee retention
pmonteferrante
?
materi prof ramayah METODE PENELITIAN.pptx
materi prof ramayah METODE PENELITIAN.pptx
TRIMEGAASRI
?
Survey Methodology and Questionnaire Design Theory Part I
Survey Methodology and Questionnaire Design Theory Part I
Qualtrics
?
How to read your members’ minds - Stephanie Beadell
How to read your members’ minds - Stephanie Beadell
FeverBee Limited
?
Survey design workshop
Survey design workshop
James Neill
?
Master Class on Talent Management & Engagement - Ajay Bhatia
Master Class on Talent Management & Engagement - Ajay Bhatia
CorporateShiksha
?
Surveys for organizations
Surveys for organizations
Joseph George Anjilvelil
?
Capturing and Analyzing Qualitative Data in Surveys
Capturing and Analyzing Qualitative Data in Surveys
Performance Solutions Corp.
?
How to use social data and surveys to measure employee engagement program impact
How to use social data and surveys to measure employee engagement program impact
Pi Wen Looi, PhD.
?
Questionnaire Vinay
Questionnaire Vinay
nibraspk
?
Question Design - NCHRA
Question Design - NCHRA
Steven Huang (he/him)
?
Psychometric Tests (Client Guide)
Psychometric Tests (Client Guide)
arichardson151079
?
The Art & Science of Employee Engagement
The Art & Science of Employee Engagement
Justin Zawaly
?
Great Survey Design
Great Survey Design
SurveyGizmo
?
Would you answer these questions?
Would you answer these questions?
Kantar
?
Measuring Safety Culture
Measuring Safety Culture
Consitrium
?
Measuring safety culture
Measuring safety culture
Consitrium
?
Tips on making a good research survey
Tips on making a good research survey
Joana Rose Fantonial
?
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro Audience Webinar - How to Improve Data Quality For Your Research
QuestionPro
?
materi prof ramayah METODE PENELITIAN.pptx
materi prof ramayah METODE PENELITIAN.pptx
TRIMEGAASRI
?
Survey Methodology and Questionnaire Design Theory Part I
Survey Methodology and Questionnaire Design Theory Part I
Qualtrics
?
How to read your members’ minds - Stephanie Beadell
How to read your members’ minds - Stephanie Beadell
FeverBee Limited
?
Survey design workshop
Survey design workshop
James Neill
?
Master Class on Talent Management & Engagement - Ajay Bhatia
Master Class on Talent Management & Engagement - Ajay Bhatia
CorporateShiksha
?
Capturing and Analyzing Qualitative Data in Surveys
Capturing and Analyzing Qualitative Data in Surveys
Performance Solutions Corp.
?
How to use social data and surveys to measure employee engagement program impact
How to use social data and surveys to measure employee engagement program impact
Pi Wen Looi, PhD.
?
Questionnaire Vinay
Questionnaire Vinay
nibraspk
?
Psychometric Tests (Client Guide)
Psychometric Tests (Client Guide)
arichardson151079
?
The Art & Science of Employee Engagement
The Art & Science of Employee Engagement
Justin Zawaly
?

Recently uploaded (20)

Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
SarahMaeDuallo
?
lecture12.pdf Introduction to bioinformatics
lecture12.pdf Introduction to bioinformatics
SergeyTsygankov6
?
Starbucks in the Indian market through its joint venture.
Starbucks in the Indian market through its joint venture.
sales480687
?
Artigo - Playing to Win.planejamento docx
Artigo - Playing to Win.planejamento docx
KellyXavier15
?
All the DataOps, all the paradigms .
All the DataOps, all the paradigms .
Lars Albertsson
?
美国毕业证范本中华盛顿大学学位证书颁奥鲍学生卡购买
美国毕业证范本中华盛顿大学学位证书颁奥鲍学生卡购买
Taqyea
?
Communication_Skills_Class10_Visual.pptx
Communication_Skills_Class10_Visual.pptx
namanrastogi70555
?
最新版美国约翰霍普金斯大学毕业证(闯贬鲍毕业证书)原版定制
最新版美国约翰霍普金斯大学毕业证(闯贬鲍毕业证书)原版定制
Taqyea
?
PPT1_CB_VII_CS_Ch3_FunctionsandChartsinCalc.ppsx
PPT1_CB_VII_CS_Ch3_FunctionsandChartsinCalc.ppsx
animaroy81
?
@Reset-Password.pptx presentakh;kenvtion
@Reset-Password.pptx presentakh;kenvtion
MarkLariosa1
?
PPT2 W1L2.pptx.........................................
PPT2 W1L2.pptx.........................................
palicteronalyn26
?
一比一原版(罢鲍颁毕业证书)开姆尼茨工业大学毕业证如何办理
一比一原版(罢鲍颁毕业证书)开姆尼茨工业大学毕业证如何办理
taqyed
?
Data Visualisation in data science for students
Data Visualisation in data science for students
confidenceascend
?
最新版美国芝加哥大学毕业证(鲍颁丑颈肠补驳辞毕业证书)原版定制
最新版美国芝加哥大学毕业证(鲍颁丑颈肠补驳辞毕业证书)原版定制
taqyea
?
Indigo dyeing Presentation (2).pptx as dye
Indigo dyeing Presentation (2).pptx as dye
shreeroop1335
?
Residential Zone 4 for industrial village
Residential Zone 4 for industrial village
MdYasinArafat13
?
Boost Business Efficiency with Professional Data Entry Services
Boost Business Efficiency with Professional Data Entry Services
eloiacs eloiacs
?
Microsoft Power BI - Advanced Certificate for Business Intelligence using Pow...
Microsoft Power BI - Advanced Certificate for Business Intelligence using Pow...
Prasenjit Debnath
?
最新版美国加利福尼亚大学旧金山法学院毕业证(鲍颁尝补飞厂贵毕业证书)定制
最新版美国加利福尼亚大学旧金山法学院毕业证(鲍颁尝补飞厂贵毕业证书)定制
taqyea
?
Model Evaluation & Visualisation part of a series of intro modules for data ...
Model Evaluation & Visualisation part of a series of intro modules for data ...
brandonlee626749
?
Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
Lesson-3_Program-Outcomes-and-Student-Learning-Outcomes_For-Students.pdf
SarahMaeDuallo
?
lecture12.pdf Introduction to bioinformatics
lecture12.pdf Introduction to bioinformatics
SergeyTsygankov6
?
Starbucks in the Indian market through its joint venture.
Starbucks in the Indian market through its joint venture.
sales480687
?
Artigo - Playing to Win.planejamento docx
Artigo - Playing to Win.planejamento docx
KellyXavier15
?
All the DataOps, all the paradigms .
All the DataOps, all the paradigms .
Lars Albertsson
?
美国毕业证范本中华盛顿大学学位证书颁奥鲍学生卡购买
美国毕业证范本中华盛顿大学学位证书颁奥鲍学生卡购买
Taqyea
?
Communication_Skills_Class10_Visual.pptx
Communication_Skills_Class10_Visual.pptx
namanrastogi70555
?
最新版美国约翰霍普金斯大学毕业证(闯贬鲍毕业证书)原版定制
最新版美国约翰霍普金斯大学毕业证(闯贬鲍毕业证书)原版定制
Taqyea
?
PPT1_CB_VII_CS_Ch3_FunctionsandChartsinCalc.ppsx
PPT1_CB_VII_CS_Ch3_FunctionsandChartsinCalc.ppsx
animaroy81
?
@Reset-Password.pptx presentakh;kenvtion
@Reset-Password.pptx presentakh;kenvtion
MarkLariosa1
?
PPT2 W1L2.pptx.........................................
PPT2 W1L2.pptx.........................................
palicteronalyn26
?
一比一原版(罢鲍颁毕业证书)开姆尼茨工业大学毕业证如何办理
一比一原版(罢鲍颁毕业证书)开姆尼茨工业大学毕业证如何办理
taqyed
?
Data Visualisation in data science for students
Data Visualisation in data science for students
confidenceascend
?
最新版美国芝加哥大学毕业证(鲍颁丑颈肠补驳辞毕业证书)原版定制
最新版美国芝加哥大学毕业证(鲍颁丑颈肠补驳辞毕业证书)原版定制
taqyea
?
Indigo dyeing Presentation (2).pptx as dye
Indigo dyeing Presentation (2).pptx as dye
shreeroop1335
?
Residential Zone 4 for industrial village
Residential Zone 4 for industrial village
MdYasinArafat13
?
Boost Business Efficiency with Professional Data Entry Services
Boost Business Efficiency with Professional Data Entry Services
eloiacs eloiacs
?
Microsoft Power BI - Advanced Certificate for Business Intelligence using Pow...
Microsoft Power BI - Advanced Certificate for Business Intelligence using Pow...
Prasenjit Debnath
?
最新版美国加利福尼亚大学旧金山法学院毕业证(鲍颁尝补飞厂贵毕业证书)定制
最新版美国加利福尼亚大学旧金山法学院毕业证(鲍颁尝补飞厂贵毕业证书)定制
taqyea
?
Model Evaluation & Visualisation part of a series of intro modules for data ...
Model Evaluation & Visualisation part of a series of intro modules for data ...
brandonlee626749
?
Ad

Survey Analytics for Behavioural Change

  • 2. WHAT WE’LL COVER 2Copyright Triskelion Group 2016. All rights reserved.
  • 3. BIG DATA 3Copyright Triskelion Group 2016. All rights reserved. More data has been transferred in the last 1 sec than all data stored in 1996 Velocity 5 exabytes (1Bn GB) are being created every day Volume Surveys only 1 means of data collection, wearables, internet searches, clickthroughs, etc. Variety Source: Big Data: The Management Revolution – Harvard Business Review Oct 2010
  • 4. BIG DATA, BIG PROBLEMS 4Copyright TriskelionGroup 2016. All rights reserved. Hard to concretely test hypotheses Processing power intensive Time consuming Correlation & Causation Source: http://gizmodo.com/5977989/internet-explorer- vs-murder-rate-will-be-your-favorite-chart-today
  • 5. OTHER BIG DATA LIMITATIONS 5Copyright TriskelionGroup 2016. All rights reserved.
  • 6. WHAT’S GOOD ABOUT SURVEYS? Relatively cheap to collect & process data Allows representative-ness for large populations High degree of control in structuring data collection Methodological techniques are well-established, tradeoffs (e.g. margin of error) are mostly known
  • 7. GOOD SURVEY QUESTIONS 7Copyright TriskelionGroup 2016. All rights reserved. ACTIONABILITY: e.g. Net Promoter Score ? Single question with strong correlations to outcomes that matter ? What should you do to change it? SORTING EFFECT: Differentiates positive and negative outcomes ? Bad question “I believe I am paid fairly at work” ? Good question “I have the opportunity to do what I do best everyday” LINKED TO BUSINESS OUTCOMES
  • 8. BEST PRACTICES IN SURVEY CONSTRUCTION 8Copyright TriskelionGroup 2016. All rights reserved. Avoid loaded/leading words Pay attention to question ordering Avoid non-specific questions (e.g.. The culture of my organisation is the right one for the business environment we are in) No double-barreled questions Use unbalanced scales carefully (e.g. Strongly Disagree, Moderately Disagree, Disagree, Agree, Strongly Agree) Question wording simple: “Do you have a best friend at work?”
  • 9. Effective habit building: 2 – 8 months* * Source: Phillippa Lally et al, How are Habits Formed: Modelling Habit Formation in the Real World, European Journal of Social Psychology, 16 Jul 2009
  • 10. POSSIBILITIES 10Copyright Triskelion Group 2016. All rights reserved. Predictive attrition modelling Performance/Engagement Causality
  • 11. POSSIBILITIES (CONT’D) 11Copyright Triskelion Group 2016. All rights reserved. Linkage to Customer metrics Sentiment analysis
  • 12. 12Copyright TriskelionGroup 2016. All rights reserved. Simon Cooper, former President for the Ritz Carlton Hotel Company
  • 16. SUMMARY 16Copyright Triskelion Group 2016. All rights reserved.