Swartz Donna - resume
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Donna L. Swartz is seeking a management position with over 20 years of experience in restaurant management. She has a Bachelor of Business Administration in Management from the University of Memphis with a 3.5 GPA. Her experience includes increasing profits through sales, productivity and cost controls as well as planning training programs. She has strong computer skills and experience in budgeting, employee selection, and customer service.
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- 1. D O N N A L . S W A R T Z 4 8 4 A U T U M N R U N C O V E C O L L I E R V I L L E , T N 3 8 0 1 7 ( 9 0 1 ) 8 2 6 - 0 2 3 4 dlswrtz1@memphis.edu EDUCATION Bachelor of Business Administration: Major Management with Human Resources Concentration University of Memphis, Memphis, TN Expected Graduation Date: December 2016, GPA 3.5 COMPUTER Operative Equipment: Windows 2013 and 2016 SKILLS Business Tools: Pivot tables, Multiple Regression. Office Suite, Word Processing EXPERIENCE Manager August 1992 December 2002 Brinker International: Chilis Grill & Bar, Germantown, TN 38138 Increased profits by sales, productivity, cost controls, and P&L budgeting More than 20 years hands-on daily Leadership experience An organized and detail oriented self-starter able to prioritize multiple tasks Planned and organized training programs for New Manager and Corporate Training Program Implemented regional Orientation Program including Labor, Employment, & Alcohol Laws Manager October 1979 March 1992 Colonial Caf辿, St. Charles, IL 60174 Solved workplace issues with Integrity and Ethical Decision Making Recognized and rewarded with increased responsibilities and promotions Maintained efficient staffing levels through Employee Selection, Training and Retention Responsible for opening 3 new locations in emerging markets Performed job performance reviews and disciplinary meetings Staff Leader, May 1976 September 1979 Baskin Robbins, Hanover Park, IL 60133 Developed exceptional customer service relationships Lead team of employees and new trainees Experience in cash controls HONORS Pinnacle Honor Student, 2016 - current Fogelman Business Honors Student, 2014 - current Phi Theta Kappa Honor Society, 2012-2014 Complete Professionalism First, 2016 Deans List, 2012-current ACTIVITIES Samaritans Feet - Volunteer, 2016 University of Memphis Disability Office, Volunteer note taker for disabled students 2015 -2016 SHRM Member, 2015- current Phi Theta Kappa Food Drive, 2013