syedshabu2017 Updated
Download as DOC, PDF0 likes77 views
Syed Shabudeen S.J. is seeking a challenging position that allows him to fully utilize his skills and knowledge. He has a B.Tech in Information Technology from Thiruvalluvar College of Engineering and is currently pursuing an MBA in Logistics and Supply Chain Management through distance education. He has over 5 years of experience in software support roles, most recently as a Senior Product Support at Blackstone Telecommunication Pvt Ltd in Chennai, India. He has strong skills in software testing, database administration, and network administration.
More Related Content
What's hot (20)
Viewers also liked (12)
Similar to syedshabu2017 Updated (20)
syedshabu2017 Updated
- 1. SYED SHABUDEEN S.J 4/631 1St floort Mogappair east Pugazhenthi salai Chennai INDIA -600037 Email:syed.shabudeen@gmail.com Mobile: +91- 96290 47680 Objective To attain a challenging & responsible Position where I contribute to the best of my skills & knowledge. Academic Profile Currently pursuing MBA- Logistics and Supply Chain Management graduation in Distance Education(2015-2017) B.Tech Information Technology (2005-2009) From Thiruvalluvar College of Engineering Technology under Anna University first class with an aggregate of 65%. HSC (2004-2005) from National Higher secondary school under Tamilnadu first class with an aggregate of 70%. SSLC (2002-2003) from National Higher secondary school under Tamilnadu first class with an aggregate of 77%. Certifications Certified Computer Hardware and Networking at ACCEL IT ACADAMY. Certified Oracle Database Administration at MICANS INFOTCH. Course Complete Certified IT Infrastructure Library (ITIL) MICANS INFOTCH
- 2. Working Experience Professional Summary In charge of the day to day Operations of projects. Handling the First Level Escalation & Providing the Solution up to till Closure. Supporting various Retail, CRM, Restaurant POS, WMS, FMS applications and platforms used in the fixed regular issues as following ITIL. Client On call Support during escalations . Application Deployment, Application upgrade / reinstallation Application Patching & Fixes & new release. Coordinate with Vendors And customers to fix the issues . Software Pre-Sales Activities day to day operations. Migration projects, UAT, parallel testing, and regression testing. Over all responsible for deploying and maintaining Software package at Client's place Responsible for handling all project related & technical escalations. To ensure that customer complaints are resolved by taking corrective actions, and ensuring customer satisfaction by responding to all escalations regarding to projects. Provide training to clients in the use of system and applications. Maintaining the database backup on daily basis . Ensured effective service level adherence while identifying, aligning & leveraging existing & emerging technologies & applications, updating the other verticals in the department through various techniques & systems Analyzing call logs so you can spot common trends and underlying problems. Updating self-help documents so customers/employees can try to fix problems themselves. Working with field engineers to visit customers/employees if the problem is more serious. Able to work independently and efficiently to meet deadlines. Ensuring timely and professional responses to all complaints, requests and queries received. Proper recording and analysis of the complaints received. Company Blackstone Telecommunication Pvt Ltd , Chennai Role Senior Product Support Period March 2014 to Till date
- 3. Having good experience in Regression, User Interface and System Testing. Experience in writing & execution of SQL Queries and retrieving data from database. Excellent communication and interpersonal skills Resolving urgent and immediate requests by various users in a vibrant and demanding environment. Analyzing call logs so you can spot common trends and underlying problems. Updating self-help documents so customers/employees can try to fix problems themselves. Project Profile: Projects for Black Stone technologies: Project -1 Product Name Order Manager/Accounting Systems/Distributed sales force Role QA/ Technical Support Organization Black stone telecommunication Pte Ltd., Chennai. Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MYSQL Bug Tracking Tool Helpdesk, Bug host, Work Flow Management Duration December 2015 Till Date Responsibilities Support Project -2 Client Gates Logistics Singapore Role Software Technical Support Organization Black stone telecommunication Pte Ltd., Chennai. Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MYSQL Bug Tracking Tool Helpdesk, Bug host, Work Flow Management Duration March 2014 April-2015 Responsibilities QA/Support
- 4. Project -3 Client FMS Facility Management Systems Dubai (UNIVERSAL FIRE FIGHTING SYSTEM & SERVICES-DUBAI) Role Technical Application Support Organization Black stone technologies Pte Ltd., Chennai. Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MS Access Bug Tracking Tool Helpdesk, Bug host, Work Flow Management Duration March 2014 Till Date Responsibilities QA/Support Project -4 Project Name Restaurant/Retailer Management Systems/Reward Management Client Multi-Client (Pizza Republic, NAWAB SHAIK, Singapore(Zizai Restaurant,Chennai Food Court ) Role Quality Analyst /Support Organization Black stone telecommunication Pte Ltd., Chennai. Databases PHP/MYSQL, Android Bug Tracking Tool Helpdesk, Bug host, Work Flow Management Duration March 2015 Till Date Responsibilities Support Wondersoft Project Details Project - I eShopaid ERP Client Multi-Client (Samsung, Cartridge World, YLG, WCF, TUCS, etc.,) Role Product Support/Software Implementations Organization Black stone technologies Pte Ltd., Chennai. Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MS Access Bug Tracking Tool Helpdesk, Bug host, Work Flow Management Duration JULY 2013 March-2014 Responsibilities Support
- 5. Previous Experiences Worked as Software Application Support Analyst Wonder soft Pte ltd Chennai From 6th July 2013 to March 2014. Worked as Technical support Engineer of WIPRO InfoTech Care IT Solutions Pvt Ltd Pondicherry from MAY 2012 to April 2013. Worked as a Customer Support Engineer Care IT Solutions Pvt.Ltd From 4st Feb 2010 to 8th Aug 2011 Skill Sets: Operating Systems: Windows 9x / 2000 / XP / Vista / Windows 7/SQL SERVER2005/2008 Technical Background: Networking, MS Office, XML, HTML, CSS, Oracle, SQL DBA, NETWORK SKILL: Setting of small & medium sized networks with bus & star topology TCP/IP services, IP addressing & sub netting Sharing Folders, System Policies and, Hardware Profiles, Hard Disk Configuration for Fault Tolerance and Backup Networking using TCP/IP and Related Services like DHCP, DNS. Configuration for Switch and router and Enabling Protocol Remote networking and network security Managing Cisco Router Startup and Configuration OSPF Implementation
- 6. CORE COMPETENCIES: Network Administration ~ Hardware & Software Implementation & Maintenance ~ Technical Troubleshooting ~ LAN/WAN Installations ~ Data Maintenance, Backup & Recovery ~ Trouble shooting ~ Coordination & Liaison ~ Relationship Management ~ Team Management PERSONAL PROFILE: NAME : SYED SHABUDEEN S.J. FATHERS NAME : SYED JALAL DATE OF BIRTH : 26.05.1988 GENDER : Male. NATIONALITY : Indian. MARITAL STATUS : Married. PASSPORT NUMBER : H4258042 Validity (13.07.2009-12.07.2019) LANGUAGE KNOWN : English, Tamil ,Hindi, Urdu . PRESENT ADDRESS : N0, 4/631 1 st Floor Mogappair East Chennai -37 Tamil Nadu INDIA PERMENENT ADDRESS : N0, 48 SENTAMIL NAGAR 4TH ST BOOTHERI ROAD GIDANGAL-1 TINDIVANAM, TAMILNADU DECLARATION: I hereby declare that the above information furnished all are True to the best of my Knowledge and Belief. Yours Sincerely SYED SHABUDEEN S.J