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Sykes Home - Work at Home Solutions Factsheet

Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated

SYKES has been providing virtual contact center services for over 20 years and has continued to evolve with the industry. They recruit over 8,000-17,000 agents per month without geographic limitations, cutting down the recruiting process. SYKES' operational platform offers consistent support, increased collaboration, and a 20% improvement in performance management regardless of physical location.

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SYKES Work at Home has been relied on for two decades by the worlds largest brands. Our commitment to the overall customer experience drives growth and pro鍖tability for industry leaders across the globe. Work at Home Pioneer As one of the virtual pioneers, SYKES has 20 years in the virtual contact center industry and has continued to evolve as the contact center industry changes. Expanded Talent Pool Our talent acquisition team is able to recruit without local geographic limitations, which promotes hiring for unique skills, backgrounds, educations, and brand affinity. Flexibility and Speed Agent recruiting is conducted at a rate of 8 to 17 thousand interviews a month, cutting down the recruiting process by 1-2 weeks compared to Brick & Mortar. Performance Management Efficiencies Our operational delivery platform is able to offer consistent support and increased collaboration, regardless of physical location resulting in 20% improvement in performance management. Continuity of Operations Our 鍖exible service team is distributed across 3 countries, 40 states and in 7,000+ home-based locations to ensure your customer support operations go uninterrupted. Secure Solutions Built on a secured HIPPA and PCI certi鍖ed platform, our operational delivery allows partners, agents and our support staff to communicate effectively and efficiently, regardless of geographic location.
USA 1-800-867-9537 Intl. +1-813-274-1000 www.sykes.com Why SYKES? Cloud-based technology, the core of SYKES Work at Home solution, provides easy access, proven security, compliance, and scalability. Constantly monitored by our operations team, account management and seasoned IT professionals, business is conducted in the cloud every day. Our differentiated virtual service platform effectively engages consumers at every touch point in their customer life-cycle. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. SYKES home-based agents are trained, knowledgeable and dedicated professionals committed to maintaining your brand integrity and creating strong customer loyalty. Our employees truly are an invisible extension of the companies they serve. One of the greatest advantages that partners receive when working with SYKES Work at Home is the scalability of our employee- based at home model. Our ability to adjust staffing levels to grow with our partners needs without compromising agent quality is second to none. I N C R E AS E I N C O M P L I A N C E 31% R E D U C T I O N I N T R A I N I N G T I M E 30% I N C R E AS E I N S P E E D TO P R O F I C I E N CY 20%

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Sykes Home - Work at Home Solutions Factsheet

  • 1. SYKES Work at Home has been relied on for two decades by the worlds largest brands. Our commitment to the overall customer experience drives growth and pro鍖tability for industry leaders across the globe. Work at Home Pioneer As one of the virtual pioneers, SYKES has 20 years in the virtual contact center industry and has continued to evolve as the contact center industry changes. Expanded Talent Pool Our talent acquisition team is able to recruit without local geographic limitations, which promotes hiring for unique skills, backgrounds, educations, and brand affinity. Flexibility and Speed Agent recruiting is conducted at a rate of 8 to 17 thousand interviews a month, cutting down the recruiting process by 1-2 weeks compared to Brick & Mortar. Performance Management Efficiencies Our operational delivery platform is able to offer consistent support and increased collaboration, regardless of physical location resulting in 20% improvement in performance management. Continuity of Operations Our 鍖exible service team is distributed across 3 countries, 40 states and in 7,000+ home-based locations to ensure your customer support operations go uninterrupted. Secure Solutions Built on a secured HIPPA and PCI certi鍖ed platform, our operational delivery allows partners, agents and our support staff to communicate effectively and efficiently, regardless of geographic location.
  • 2. USA 1-800-867-9537 Intl. +1-813-274-1000 www.sykes.com Why SYKES? Cloud-based technology, the core of SYKES Work at Home solution, provides easy access, proven security, compliance, and scalability. Constantly monitored by our operations team, account management and seasoned IT professionals, business is conducted in the cloud every day. Our differentiated virtual service platform effectively engages consumers at every touch point in their customer life-cycle. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. SYKES home-based agents are trained, knowledgeable and dedicated professionals committed to maintaining your brand integrity and creating strong customer loyalty. Our employees truly are an invisible extension of the companies they serve. One of the greatest advantages that partners receive when working with SYKES Work at Home is the scalability of our employee- based at home model. Our ability to adjust staffing levels to grow with our partners needs without compromising agent quality is second to none. I N C R E AS E I N C O M P L I A N C E 31% R E D U C T I O N I N T R A I N I N G T I M E 30% I N C R E AS E I N S P E E D TO P R O F I C I E N CY 20%