Syngenta
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The document provides guidance to pest control professionals on managing customers, which includes maintaining professional conduct through personal presentation and vehicle cleanliness. It also discusses credit control by understanding customers and offering solutions instead of demands. The document advises on handling customer complaints by listening, investigating other potential problems, and offering suitable solutions without letting pride interfere. Professionals should also be proactive by communicating the pest management plan up front and providing accurate quotes and options.
Syngenta
- 1. Managing Your Customers July 2015
- 2. 2 Professional Conduct ● Personal presentation ● Vehicle cleanliness and maintenance ● Minimise mobile calls ● Pay attention to customers needs ● Clean PPE ● Spare clothes Classification: INTERNAL USE ONLY
- 3. 3 Credit Control ● Understanding your customer ● Asking customer if there is a problem ● Offering solutions as opposed to making demands Classification: INTERNAL USE ONLY
- 4. 4 Customer Complaints ● Listen to the customer ● Understand the nature of the complaint ● Investigate if there are other problems ● Offer suitable solutions ● Don’t let pride get in the way ● Understand your pest management plan - Explain how it works Classification: INTERNAL USE ONLY
- 5. 5 Be Proactive ● Communicate the pest management plan up front ● Provide an accurate quote ● Provide options ● Ask questions Classification: INTERNAL USE ONLY