The document discusses market segmentation and targeting. It defines key terms like market, market segment, and target market. It also outlines the important factors to consider when developing a customer profile and segmenting the market, including demographics, psychographics, geographics, and buying behavior. The key characteristics that define different market segments are identified as important considerations for targeting the right customers.
3. 3
Market Segmentation
Market
Market
Segment
Market
Segmentation
People or organizations with
needs or wants and the ability and
willingness to buy
A subgroup of people or organizations
sharing one or more characteristics that
cause them to have similar product needs.
The process of dividing a market into
meaningful, relatively similar, identifiable
segments or groups.
5. Market Research and
Analysis
The Customer Profile
Demographics
Age, gender, income
Psychographics
Innovative, risk-averse, etc.
User-term Characteristics
Heavy/passive users, level of usage
6. Market Research and
Analysis
The Customer Profile Continued
Buying Behavior
Where?
When?
What?
How?
Why?
What problem(s) are you solving?
7. Market Research and
Analysis
Knowing Your Competition
Who are they
Where are they
What are their strengths and weaknesses
Who are their customers
How do they advertise and promote
What is the basis of competition
10. 10
Target Market
A group of people or
organizations for which an
organization designs,
implements, and maintains a
marketing mix intended to
meet the needs of that group,
resulting in mutually satisfying
exchanges.
11. A target market is...
Your ideal group of customers, and who a
business attempts to sell to
A target market is not
Everyone that can, has the means to, or will
buy the product
** On the BMC, your target market is referred to as Customer Segments
12. Know who you are selling to
Are you selling to
The User - consumer
The Buyer - customer
The Influencer
The Decision Maker
13. Know their key characteristics
Demographics
Geographics
Psychographics
Buying Behavior
17. Geographics
Where your customers live
Examples include (but are not
limited to):
City-dweller
Suburban
Rural
International /domestic
18. The Basis of Market
Segmentation
Geographic the study of the
market based on where
customers live
Region, city, area, county, state,
country
19. Demographics
Who your customer is
Examples include (but are not
limited to):
Age
Gender
Ethnic Background
Income
Marital Status
**Found on US Census, SBA,
SBDC
20. Demographic- personal
characteristics of a population
Age,
Gender
Family size
Marital Status
Family life cycle
Household income
Occupation
Education
Religion
Nationality, social
class
Home Value
Social Class
Geographic
Region(s)
21. Demographics, cont
Age Cohorts
Baby Boom generation 1946 - 1964
Generation X Baby Bust generation
Generation Y Echo Boomers or
Millennium Generation
Ethnic Segmentation ethnic makeup &
cultural tastes
Socioeconomic social status or economic
position
Income, Occupation, Class or social position
22. Psychographics
Why your customers buy
Examples include (but are not
limited to):
Attitudes, Beliefs
Lifestyle, Interests
Hobbies, Activities
Social status
26. Buying Behavior
How they buy; How they use a
product
Examples include (but are not
limited to):
Needs vs Wants
Spending patterns
Usage trends
Brand preferences
Advertising influence
Editor's Notes
Teacher Notes -
Knowing who you are selling to will help you identify what methods will be most productive in reaching (features, promotion, selling price, etc.)
A customer buys a product, where a consumer uses it
EX: School district buys computers, desks for students to use
EX: Parent buys child clothes, a toy
An Influencer is someone who may not buy a product themselves, but does encourage the purchase to be made
EX: 60% of all tweens today have substantially influenced their parents final decision on which car to buy
https://www.democraticmedia.org/sites/default/files/The-Next-Generation-of-Consumers.pdf
The Decision Maker does exactly as this title implies, although another individual may be physically completing the transaction
EX: Accounting department (decision maker) may authorize a purchase to be made by a salesperson
Teacher Notes -
Prompt students that they may want to make notes of these definitions and examples
Details provided on following slides