Tata business excellence group monthly newsletter Sep 2020
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You can check TBExG Annual Report 2019-20 in Sep'20 newsletter. Link: https://tatabex.com/Upload/KnowledgeCenter/BE_newsletter_Sep-08.pdf
Tata business excellence group monthly newsletter Sep 2020
- 1. business excellence newsletterSeptember 8, 2020 Rishi Srivastava, CEO & MD of Tata AIA Life Insurance Company, through a Leadership Series EDGE webinar, provided a ringside view of the cultural transformation of the organisation through identification of a higher purpose TBExG facilitated three best practice sharing programmes on continuous improvement. Tata BlueScope Steel shared their NI`ANTAR ¨C Continuous Improvement practice, Titan discussed their Total Employee Involvement practice and Tata Steel took the participants through their TQM journey ¡°Having a higher purpose has worked wonderfully for us¡±, says Rishi Srivastava, in the Leadership Series EDGE webinar Tata BlueScope Steel, Titan and Tata Steel share practices on Continuous Improvement IHCL shares its practices in people empowerment and customer service operations with Tata AIG EDGE Wednesday Webinars Practice Dates Timings Supply chain 4.0 by McKinsey 9 Sep 2020 1500 -1600 IST/ 0930 -1030 GMT Harnessing global growth opportunities 23 Sep 2020 1500 -1600 IST/ 0930 -1030 GMT Lessons from the pandemic for quality & excellence professionals 30 Sep 2020 1500 -1600 IST/ 0930 -1030 GMT To send us your feedback and suggestions, click here. To unsubscribe from the Business Excellence Newsletter, click here. Strictly for internal circulation amongTata group companies. Visit tatabex.com for more updates TBExG Annual Report 2019-20 The annual report details TBExG projects that supported Tata companies in their excellence journey in the past year. Also read some company stories highlighted in this report Tata AIG wanted to enhance its customer service operations to retain customers, improve its NPS and increase the share of the customer¡¯s insurance spends. TBExG facilitated best sharing sessions on these topics between Tata AIG and Indian Hotels. Topics discussed included call centre performance, technologies used for NPS and customer service practices, among many others DID YOU KNOW? Tata Power as part of its sustainability initiatives has a ¡®Greenolution¡¯campaign which covers green activities undertaken by employees EDGEEDGEB E S T P R A C T I C E S