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Tatiana Khairoullina 2015 CV
- 1. Tatiana Khairoullina Rue des M辿l竪zes,5 1490 Court-Saint-Etienne Belgique 0032/484.99.00.88 tkhairoullina@gmail.com tatianak72@mail.ru Objective : To find a challenging position to meet my competencies, capabilities, skills, education and experience. Profile: A keen, hard-working and reliable person. Im a good timekeeper and enjoy meeting people. Im highly adaptable and work well under pressure either on my own or as a part of team. Qualification: Administrative, customer service and supply chain experience. Team management. Ability to plan and organize, critical thinking, time management, organizational, interpersonal, judgment and decision making, active learning, diplomacy, leadership and team building, negotiation, change management, project management, conflict management, multi-tasking and effective communication skills. Proficient in using personal computer, training in such program as Microsoft Windows, Microsoft word, Excel, Power point, SAP, ERP, Oracle. Languages skills: Russian is native language, fluent French, high level of English. Professional experience: 2015: Doosan Infracore Construction Equipment Trade Supply Chain Planner Essential functions: Responsible for consolidating the forecast, DRP (Distribution Resource Planning), planning data maintenance, purchasing & expediting, reconfiguration work orders, inventory management and shipping coordination. Responsible for the main Order to Fulfillment process to Channel Partners and ensuring the timeliness and accuracy of Order Schedule information according to latest plant schedules. Focused on removing or escalating roadblocks to Customer Order Fulfillment. Responsible for reporting & monitoring materials management KPIs and taking appropriate corrective actions to meet deadlines in the monthly SOP cycle. Customer Service Representative Doosan Essential functions: Manage, assist and maintain sale administration functions for established dealer, to maximize customer satisfaction through order management and by maintaining relationships with dealers network. To perform under pressure and develop creative solutions to meet customer requests. Responsible for processing, scheduling, expediting and updating sales orders to meet the dealer and customer requirements, communicate with dealers, customers, District and Regional Sales Managers concerning product availability, delivery, and pricing as well as product information to resolve calls of concern. Logistics coordination with shipping- such as when loads have or will actually leave, to contact the shipping department to see when it will be loaded, as well as the dispatcher to see when the load will leave the yard to give the dealer estimated arrival time. Authorize the return of products when needed, issue credit and debit on any discrepancies noted on invoices. Attend meetings, answer product questions from dealers, communicate current sales data with engineers and inventory analysts to improve product quality and inventory. Process warranty claims, consolidate warranty documentation, action them with the customers and support teams.
- 2. 2011-2014 : BIA Overseas/ Parts Sales and Support Officer Essential functions: Project management. Listening to customer requirements and presenting appropriately to make a sale; Receives customers' requests by telephone or mail, analyzes requests, provides information requested; Maintaining and developing relationships with existing customers in person and via telephone calls and emails; Cold calling to arrange meetings with potential customers to prospect for new business; Responding to incoming email and phone enquiries; Acting as a contact between a company and its existing and potential markets; Negotiating the terms of an agreement and closing sales; Gathering market and customer information; Negotiating on price, costs, delivery and specifications with customers and supplier Challenging any objections with a view to getting the customer to buy; Advising on forthcoming product developments and discussing special promotions; Liaising with suppliers to check the progress of existing orders; Checking quantities of goods on display and in stock; Recording sales and order information and sending order status to customers; Reviewing my own sales performance, aiming to meet or exceed targets; Gaining a clear understanding of customers' businesses and requirements; Making accurate, rapid cost calculations and providing customers with quotations; Attending team meeting and sharing best practice with colleagues. 2009-2011: Blount Europe/Customer Service Account Administrator Essential functions: Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service. Trains, explains tasks, and assists in the solution of problems. Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. Analyzes transactions, corrects records, and adjusts errors. Traces status of orders through Expediting Department. Resolves customer questions related to orders, Credit/Debit notes issuing in case of claims; Maintains liaison with other departments for order completion. Writes up order, mails catalogs, samples, price quotations, and similar data to customer, as required. Contacts customers to ascertain data omitted on orders. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Processes all insurance agents' orders and courtesy sales originating through mail. Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received. 1996-1999- Bulat-Pharm/ Responsible of supply chain team. Essential functions: Lead and manage purchasing planning, inventory control, forecasting, warehousing, transportation and other areas are required Develop analytics, systems and data management capabilities, including metrics and reports. Direct the hiring, training, supervision, mentoring, and performance evaluations of supply chain staff Coordinate, assign, monitor and review the work of individuals engaged in supply chain related duties Understand customers needs, service those needs, and maintain and develop positive business relationships with a customers key personnel involved in or directly relevant to supply chain activities Manage vendor relationships (e.g., third party logistics) Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and to clarify management objectives Manage / coordinate planning process, forecasting, inventory on time delivery Develop annual plans with prioritization and resourcing Direct and manage corporate governance and regulatory compliance with GMP rules. Identify and manage risk within the supply chain. Address tactical and strategic supply chain issues Emergency Monitoring. Establish key performance indicators, monitor ongoing performance, and improve performance against set goals Develop and implement new systems, best practices, inventory control, demand planning, and other optimizations in order to grow the business. 1994-1996: Regional Hospital in Pavlodar/Dentist, monitored supplies and placed orders.
- 3. Education: 2009: EF International Language School of Manchester 2009: AWEX/ Export 2003-2005: UCL/ Faculty of Economic, Social and Politic sciences. 1989-1994: University of Medicine/Faculty of Stomatology, Dentist Personal information: 17/07/1972 Belgian, Married, 3 children, Driving licence B Interest: keeping fit-gym, swimming, gardening