TatiannaOusleyResume. (1)
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This document is a resume for Tatianna L. Ousley summarizing her skills, professional experience, education, and volunteer experience. Ousley has skills in project management, customer service, programming, and quality assurance. Her professional experience includes working on a WWISDM team at Microsoft where she developed project plans and created presentations, and working as a reservations team member at Xerox/Virgin America Airlines where she handled customer reservations and payments. She is currently enrolled in a one-year career development program through Year Up and Bellevue College, and volunteers as a blood donor for Bloodworks NW.
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Nyekachi Echeonwu is seeking entry-level positions utilizing his business analytical skills. He has a Bachelor's in Business Administration with a management major from the University of Regina. He has relevant coursework and skills in areas such as financial analysis, marketing, and management information systems. His work experience includes customer service roles at Lowe's and as a student research assistant. He is proficient in Microsoft Office and has strong communication, problem-solving, and leadership abilities.TatiannaOusleyResume. (1)
- 1. Tatianna L. Ousley (206)-250-6426 | tatiannalousley@gmail.com LinkedIn: https://www.linkedin.com/in/tlousley Skills Languages: English (Fluent) Project Management: MS Word, Excel, Project, PowerPoint, Outlook, Power BI, effective communicator, detail-oriented, effective planning and organizing skills, critical thinker, knowledge of the PMBOK methodologies Customer Service: Answering phones, handling records,handling confidential information, charging different forms of payment Programming: Proficiency in SQL & Web Development languages (HTML, CSS), Mid- level understanding of C++, Python, C#, Quality Assurance: Writing test cases,test plans, and FSDs, knowledge of software testing theory, knowledge of Agile, Waterfall and V-model methods Certification(s): MOS:Excel 2013, Outlook 2013, PowerPoint 2013, Word 2013, MTA: Database Fundamentals Professional Experience Microsoft, Redmond, WA WWISDM Team August 2016 - Current Understood the operation of the Service Now service management and ticketing system Developed project plans to help solve problems and add value to the SSI/ WWISDM teams Weekly meetings with the SSI team and project teams Establishing high-level dates and key performance indicators for projects Created PowerPoint slide decks to present plans to key stakeholders Xerox/ Virgin America Airlines, Kent, WA Reservations Team Member June 2015 October 2015 Created flight reservations daily for customers Cancelled or changed flight reservations daily for customers Charged multiple forms of payment daily Used customer service & critical thinking skills to effectively solve problems Handled important records daily
- 2. Education Year Up / Bellevue College, Seattle, WA March 2016-Present Year Up is a leading one-year career development program with corporate partners all around the country; the program includes college-level courses,professional training, and a six-month internship. Earned credits through Bellevue College. Courses include: Quality Assurance,Business Intelligence, Project Management, Professional Development, Computer Networking Services and Intro to Customer Service. Participated in community outreach by becoming a student ambassador. Volunteer Experience Bloodworks NW, Seattle, WA Blood donor, May 2014 Present