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Tawni Plath's Resume
- 1. Diamondhead Documentation, Inc. 113 North 2nd Street Stuart, Iowa 50250 Phone: 515.523.1627 www.diamondheaddoc.com Tawni Plath Diamondhead Documentation, Inc. Diverse and dynamic Senior Technical Writer with cross-functional expertise in technical writing, on-line help, business communication, visual design, documentation, quality assurance, project development, on- line solutions, Web 2, and resource planning from concept through completion. Excellent at driving simultaneous projects to successful conclusion. Technical Writing On-line Help Business Analysis Project Management Web 2 Illustration / Graphic / Visual Design Quality Assurance Training Usability Engineering Computer-based / On-line Digital Solutions http://www.linkedin.com/in/tawniplath Recent Projects Diamondhead Documentation, Inc. Owner / Senior Technical Communicator, 1993 Present Provide project management, business analysis, technical writing, documentation, use cases, disaster recovery development, and risk assessments to a variety of clients, while being commended on my ability to provide clear and concise solutions. Direct and manage company business and financial practices ensuring consistent success and profitability by implementing product lifecycle management technologies. Generate all products with the idea that documents will be translated into various languages (localization) and will be converted for on-line access use. MadCap suite, Flare, RoboHelp, RoboHTML, Photoshop, Illustrator, Dreamweaver, Flash, InDesign, Doc-to-Help, ForeHelp, Visio, SharePoint, and AuthorIT. Develop application appropriate products and services while assisting in existing product assessments and new product education, such as hard copy documentation, on-line help, digital solutions, computer- based presentations, CD-ROMs, graphical interface design (GUI), quality assurance, usability studies, visual learning, visual design, digital business cards, catalogs, and PDF development. Visual Basic and Access. Identify and document business process flows in conjunction with business process engineering, Issue identification, integrated department / systems workflow, gap analysis, and resolution solutions. Increase sales via website development that implements e-commerce, web services, Web 2, XML, FIXML, relational databases with inventory control, .NET, wireframe development, and search engine positioning use. Dreamweaver, FrontPage, Photoshop, Illustrator, TeamSite, HomeSite, Social Networks, Virtual Worlds, Blogs, Wikis, VOIP, Podcasting, Vodcasting, RSS, and Presence Technologies. Reduce production time by implementing Rational Unified Processes (RUP), templates, macros, and styles including: Six Sigma, Information Mapping, Cascading Style Sheets (CSS), Darwin Information Typing Architecture (DITA), XML, FXML, and DocuMap. MS Office Suite, Word, InDesign, FrameMaker, Access, and QuarkXPress. Provide extensive on-line help, hardware / software manuals for end users, programmers, and system engineers using MS Office, Visual Studio, SQL Server, NetWare, UNIX, Linux, Windows, ASP, .NET, and Crystal Reports. Iowa Department of Natural Resources (DNR) Technical Writing Consultant, 2009 2009 Develop end user manual in compliance with the Environmental Protection Agency (EPA) for the States Electronic Sanitary Survey application, which ensures water quality at Public Water Systems (PWS). Tawni Plath Diamondhead Documentation, Inc. Page 1 of 4
- 2. Diamondhead Documentation, Inc. 113 North 2nd Street Stuart, Iowa 50250 Phone: 515.523.1627 www.diamondheaddoc.com DYNALCO, Inc. Documentation Specialist Consultant, 2003 Present Develop highly technical specifications, installation guides, user guides, and on-line help for Sentinel, which provides condition monitoring and automated diagnostics for industrial engines and compressors using accelerometers, RTD, thermocouples, flow meters, pickups, encoders, qualifiers, and various I/O. Convert RTF-based help to Vista compatible on-line help system. Manipulate CAD, Micrografx Designer, and Pro/ENGINEER graphics to integrate with all development. Infrastructure Solutions, Inc. (ISI) Technical Writing Consultant, 2005 2009 Develop and implement on-line help, (RoboHelp), user manuals, marketing collateral, web development, Readme files, white papers, and release notes for ISI-Snapshot, which is a .NET network inventory application. ISI-Snapshot provides rapid, accurate detection, inventory, warehousing, analysis, and reporting of Windows, Novel, UNIX, and Linux domain, server and application configuration, and utilization data. Network infrastructure mapping using Visio. ShoreMaster E-commerce Web Developer, 2003 2009 Develop and implement multiple e-commerce websites including design, wireframes, content, maintenance, storefront, credit card acceptance, integration, deployment, troubleshooting, and database inventory control using AuthorIT, XML, SQL, Visio, Visual Basic, Visual Studio, Access, and RoboHelp. Perform extensive web usability engineering and efficiency studies to increase sales through search engine positioning, eProcurement, and ePayment solutions. Web 2 learning environment, collaboration, self-development, presentations, using methodologies to integrate tools into business solutions to achieve specific objectives including risk management. Remote Automation Solutions, Rosemount Systems, Emerson Process Management, and Micro Motion Senior Documentation Specialist Consultant, 1995 2009 Research, document, and edit process control hardware / software manuals, specification sheets, white papers, errata sheets, and other data used by field engineers to integrate, maintain, and troubleshoot electronic gas and oil control values. Provide development from concept through post mortem. Save thousands of dollars a year by developing a cost effective AutoCAD conversion process and production method. Produce integrated content sensitive (F1) and conditional text on-line help systems (RTF, HTML, .NET). Develop, design, and maintain extensive multi-lingual HTML / PDF-based products catalog. Wellmark BlueCross and BlueShield Technical Consultant, 2006 2008 Developed Wellmark/Catalyst pharmacy testing user manuals used for quality assurance during software enhancements. Devolved new TeamSite solution using wire frames and innovative solutions so the IT department can exist as a visual Web interface within Wellmarks strictly text intranet environment. Researched and created job descriptions in Word forms for each of the IT departments employees. GForge Group Tawni Plath Diamondhead Documentation, Inc. Page 2 of 4
- 3. Diamondhead Documentation, Inc. 113 North 2nd Street Stuart, Iowa 50250 Phone: 515.523.1627 www.diamondheaddoc.com Technical Consultant, 2005 2008 Managed the design, development, implementation, project management, and on-going documentation initiatives for worldwide open-source, Linux-based application. Extensive use of Web 2 technologies: Wikis, Vodcasting, Blogs, and RSS. Dice.com Documentation Specialist Consultant, 2002 2007 Lead team of Business Partners, Technical Writers, and Developers in the design and development of HTML-based on-line help (RoboHelp) for the www.dice.com website including client side Job Seeker, Employer, and internal Administrator help using Java while implementing JavaScript and XML. Was esponsible for resource allocation, budget and expenditure recommendations, project coordination, deliverable due dates, communication, scope containment, and risk management. eBay / PayPal Technical Consultant, 2003 2006 Safeguarded the Information Technology departments by identifying areas of risk and directing development of process and procedure disaster recovery documentation. Implemented Rational Unified Process to correlate with eBays standards. MS Office, Word, Visual Basic, Crystal Reports, and Access. Researched, documented, and edited network infrastructure documentation including the systems backup and restoration, inherent performance characteristics, performance benchmarks, expected and actual performance, servers, workstations, applications, risks, and system maintenance procedures. Provided technical directives concerning legal and regulatory compliance records management adhering to state and federal requirements, including Sarbanes-Oxley issues. Iowa Health Systems Technical Consultant, 2004 2006 Managed the design, development, implementation, and on-going documentation initiatives for national Windows network integration while complying with HIPPA regulations. Implementation included: InstallShield AdminStudio, Systems Management Server (SMS) Software Distribution, SMS Remote Control, Testing SMS Packages, Managing SMS Clients over Slow Connections, Active Directory, Printer Configuration and Installation, Messaging, Exchange Infrastructure Administration, Internet Security, WebFilter, Crystal Reports, and Radius. Principal Financial Technical Consultant, 1996 2005 Managed the design, development, implementation, and on-going documentation initiatives for PrinMor (loan origination system and tracking software) between multiple business lines. Managed the development and deployment using a best practices approach for documenting, converting, and editing on-line help systems for Mortgage Direct and PrinMor, using RoboHelp interfacing with AuthorIT, TeamSite, Visio, and HomeSite providing enterprise content management. Performed extensive web usability engineering, wireframe development, and efficiency studies. Significantly reduced production costs by implementing on-line solutions to ensure that information is readily accessible from disparate data sources and is current by identifying workflow issues, critical gap analysis, and process resolution deployment. Nationwide Advantage Mortgage Company Tawni Plath Diamondhead Documentation, Inc. Page 3 of 4
- 4. Diamondhead Documentation, Inc. 113 North 2nd Street Stuart, Iowa 50250 Phone: 515.523.1627 www.diamondheaddoc.com Technical Consultant, 2004 Led team of Documentation Specialists, IT professionals, and Business Analysts in the design, development, and implementation of a HTML-based on-line help system (RoboHelp). Integrated information from Word, Notepad, Crystal Reports, Visio, HTML, Excel, text files, e-mails, illegible hand written notes, napkins, and individuals heads to ensure critical IT data, including disaster recovery, that can be quickly and efficiently accessed and distributed. Identified workflows, gaps, and duplicated processes to streamline the organizations workflow. Tawni Plath Diamondhead Documentation, Inc. Page 4 of 4