�ݺ�ߣ

1
Team Building
KHANDAKER SAIFUL ISLAM
Head of Operations
Rural Services Foundation

3
5 W’s of Team Building
Steps of Team Building
Characteristics of Effective Team
Team Building through Communication
Learning Objectives

4
Who are you?
What’s your name?
Where are-you from?
What are-you doing here?

5
W
hyW
hat
When
Who
Where5W
Team
Building
When
Who
Where
When
Who
W
hy
Where
When
Who
W
hat W
hy
Where
When
Who
W
hat
When
W
hat
Who
When
W
hat
Where
Who
When
W
hat W
hy
Where
Who
When
W
hat
Who
When
W
hat
Who
When
W
hyW
hat
Who
When
Where
W
hyW
hat
Who
When
Who
Where
W
hyW
hat
When
Who
Where
W
hyW
hat
When
Who
Where
W
hyW
hat
When
Who
Where
W
hyW
hat
When
WhoWho
Where
W
hyW
hat
When
Who

8
Why Team Building?
 We want to move from individual to collective accomplishment.
 To provide a unique social dimension that enhanced work.
 Fun together (work, performance, parties, celebrations).
 Motivate, challenge, reward and support individuals who want
to be part of something larger.

Why Team Work
 Because we are facing a situation
requiring the real-time combination of
multiple :
Skills
Experiences
Judgments
9

10
W
hat
Team
Building
Five W’s

14
We Build a Team by …
 Focusing on performance and team basics as
opposed to trying “to become a team”.
 Performance = any recognized accomplishment
 Performance: The results of activities of an
organization or investment over a given period of
time.

15
Again, what is a team?
 A small number of people
 With complementary skills
 Who are committed to
 a common purpose
 Common performance goals
 and common approach
 For which they hold themselves mutually
accountable.

16
Common Cause
 “A joint creation that will exists only
because of the team’s collaborative
effort.”
That they own and can translate into specific
actionable goals.
That give identity, pride and responsibility.

17
Common Performance Goals
 Specific and
measurable
 Allow the team to
achieve small and big
wins as it pursues its
purpose.

18
Complementary skills
 Problem solving and decision making skills
 Technical or functional expertise
 Interpersonal skills

19
Common approach
 How they will work together to
accomplish their purpose:
 Common approach
Economic aspects
Administrative aspects
Social aspects

20
Mutual Accountability
 Trust
 Team spirit
 Commitment
 Esprit de corps

21
Team Work
 Moving beyond individual roles & accountability.
 Taking responsibility for others performance.
 Letting others assuming responsibility for us.

23
Four Steps
Team members Performance goals
Step 1
Formation
Step 2
Storm
Step 3
Acceptation
Step 4
Performance

24
Team
Building
Five W’s
Who

25
Who is Part of the Team?
 Selection of members based on skills and skills potential.
 People motivated by the common purpose.
 People ready for hard work and good fun.
 Dream to be part of something larger than themselves.
 People who want to change the way they do things.
 People who really do want to make a difference.

26
When
Team
Building
Five W’s

27
When Team Building is Critical
 Facing significant performance challenges.
 Need multiple skills
 Judgments
 Experiences.
We have a clear mission:
 Recommend things
 To make or to do things
 To run or manage things

28
WhereTeam
Building
Five W’s

29
Where ?
 In the office
 Out of the office
 In the field
 First meeting
 Following meetings
 Conflict management
 Last meeting
 Celebration

30
Feedback …
 On the five W’s
 Situation in our organization and job

31
…….. and How?
 Team Building: 8 common approaches
 Team Building through communication

Common Approaches
1. Set clear rules of behavior
2. Establish urgency and direction
3. Focus on skills and skills potential
4. Pay attention to first meetings and action
5. Set and seize upon a few immediate results
6. Challenge the team with fresh facts and info
7. Exploit the power of positive feedback, recognition
and collective rewards
8. Spend time together
32

34
Team Building
Through Communication
 Communication in the center of Team
building and Team work
Active listening
Art of asking questions
Art of giving feedback
Having effective meetings
Empowering others

35
Active Listening
 The capacity to
 Focus attention on the subject
 Listen closely without judging
 Acknowledge emotional state
 Repeat
 Paraphrase
 Summarize
 In order to check for accuracy of understanding.

36
Active Listening
 In order to understand the speaker’s
Ideas
Problems and
Emotions
Expressed either verbally or non verbally
 Seeing things from the speaker’s point of
view (empathy).

37
Art of Asking Questions
 State The Point Of Your Question
 "I am trying to find ways to cut some operating costs, so that's why I need to
know about what we spent on that last project."��
 Open-ended Questions For Information
 "Where can we cut costs in this process?"��
 Closed-Ended Questions For Agreement
 "So, do you feel comfortable moving ahead on the project?"
 Ask "Why" Questions With Care
 Ask Positive Questions
 Make Sure That Your Body Language Encourages An
Answer

38
Art of Giving Feedback
 Owned (‘I’ not ‘we’) NOT Implied
 Planned NOT Impulsive
 Honest NOT Collusive
 Valid NOT Irrelevant (c.f. shared agenda)
 Concerned NOT Destructive
 Specific NOT Vague
 Behaviour NOT Person

39
Art of giving feedback
 Observation NOT Inference
 Sooner NOT Later
 Descriptive NOT Judgemental
 Sharing ideas NOT Giving advice
 Exploring alternatives NOT Providing answers
 Good things NOT Only bad things

40
Art of giving feedback
Feedback should be used:
 At the right time
 At the right dose
 With clarity and accuracy
 When indicated

41
Having Effective Meetings
 Regular
 Planning, Organizing, Holding, Leading, Evaluating
the meeting,
 Producing notes and managing follow-ups.
 Choosing different techniques: Gap analysis, brain
storming, problem solving
 Scrum meetings
 short, daily meetings designed to keep teams on track and
help members get their work done

42
Feedback …
 On How …

Tell Your Story: Examples
 Background
 The Performance Challenge
 How everything started
 How did it go
 What was the results (economics,
administrative, social)
43

�ݺ�ߣ

Team building

Recommended

More Related Content

What's hot (20)

Similar to Team building (20)

Recently uploaded (20)

Team building