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Team leader electronic customer service & sales..

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avesh KAZI
avesh KAZI

This job description is for a Team Leader position handling inbound customer service and sales operations for an electronics company. The Team Leader will manage a team of 35+ agents, providing coaching, mentoring, and guidance to drive customer satisfaction. Key responsibilities include handling customer escalations, ensuring service level agreements and turnaround times are met, and managing day-to-day operations. The ideal candidate has at least one year of experience as a Team Leader in inbound customer service, excellent communication and team management skills, and the ability to identify process improvements and enhancements.

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Hi Team, Below mentioned is the Job Description for Team Leader (Male / female). Job profile- Handling Inbound-Voice operations for Electronic -“Customer service & Sales” “Customer service and also handling Handling a team of 35+ agents Coaching, mentoring, guiding the team, Driving CSAT Handling Customer Escalations, Ensuring the TAT & SLAs are met. Desired Candidate Profile Must have min 1 year of valid experience as a Team Leader in inbound voice Inbound Customer Service support operations for Domestic process Should be comfortable with Rotational Shift till 10 pm Excellent communication & team management skill Interpersonal skills Empathy Problem Solving Approach Experience in team management, coaching and developing resources in BPO environment. Manages day to day operations of the process. Ability to proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework / process. Needs to work closely with client to proactively understand business needs and solutions to anticipated issues. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures. Day Shift job, Keeping a track of day-to-day performance of the team Will be interacting with client on daily basis in order to meet up the client expectation. Basic knowledge of MS- excel, wherein she should be capable enough to prepare reviews for their processes

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Team leader electronic customer service & sales..

  • 1. Hi Team, Below mentioned is the Job Description for Team Leader (Male / female). Job profile- Handling Inbound-Voice operations for Electronic -“Customer service & Sales” “Customer service and also handling Handling a team of 35+ agents Coaching, mentoring, guiding the team, Driving CSAT Handling Customer Escalations, Ensuring the TAT & SLAs are met. Desired Candidate Profile Must have min 1 year of valid experience as a Team Leader in inbound voice Inbound Customer Service support operations for Domestic process Should be comfortable with Rotational Shift till 10 pm Excellent communication & team management skill Interpersonal skills Empathy Problem Solving Approach Experience in team management, coaching and developing resources in BPO environment. Manages day to day operations of the process. Ability to proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the existing framework / process. Needs to work closely with client to proactively understand business needs and solutions to anticipated issues. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures. Day Shift job, Keeping a track of day-to-day performance of the team Will be interacting with client on daily basis in order to meet up the client expectation. Basic knowledge of MS- excel, wherein she should be capable enough to prepare reviews for their processes