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Teamwork (1)

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Maunish Modi
Maunish Modi

The document discusses teamwork within the Mumbai Dabbawalas organization. It describes how the Dabbawalas have achieved remarkable efficiency and reliability in delivering home-cooked lunches to customers in Mumbai. The organization has a flat structure with high levels of cooperation, coordination, self-discipline, and trust between members. This allows them to achieve an extremely low error rate of one mistake per six million deliveries.

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PRESENTED BY KAIS NANDOLIYA MAUNISH MODI KAIYUM KHAN BRIJESH BANUGARIYA DATE : 30 OCTOBER 2013 PRSENTED TO : PROF. NIKUNJ NAYAK
Teamwork (1)
? In the business environment nearly all individuals within an organisation will belong to one or more groups or teams. ? A team is a set of people with a range of different skills who will ideally have objectives that contribute to the overall corporate strategy of the business.
? Teamwork is defined "a joint action by a group of people, in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group.
? The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal.
? If we discuss about teamwork in principles of management then we have to visualize how the team working building activities are carried out in any companies, organizations, corporations.
? Here we have took the best example of the Indian Organization that is Mumbai¡¯s Dabbawalas who have got honor of ¡°Six Sigma¡± efficiency rating of 99.999999; that Dabbawalas made one error in six million transactions.
? Organization structure and working style ? Uninterrupted services ? Commitment And Attitude Qualifications ? Purpose and value ? Cooperation and Coordination ? Loyalty
? Recruitment Selection ? Self Discipline ? Sense of Ownership ? Abandon Negative Issues ? Elegant Logistics ? Supply Chain system
The Nutan Mumbai Tiffin Box Suppliers' Charity Trust has a very flat structure with only three levels The Governing Council The Mukadams The Dabbawalas
? At these meetings, the Dabbawalas discussed their problems and explored possible solutions. ? The problems could be with the police, municipal corporation, customers, etc.
? They also adjudicated disputes among Dabbawalas using their own system. ? The Trust collected Rs.15 from each Dabbawala every month to maintain a welfare fund. ? The Organization¡¯s success is due to their human resource system, in way they hire, develop, manage and reward people.
Except for people using the dabbawalas service. Because they have a record of uninterrupted even on the days of severe weather such as Mumbai's characteristic monsoons. The local dabbawalas at the receiving and the sending ends are known to the customers personally, so that there is no question of lack of trust.
Although the dabbawalas are semi-literate, they are ¡°suitably educated¡± for there job because they believe in serving the customers above all else.
The dedication of the dabbawalas can be partly attributed to the value they place on the work they do their work as worship. The people of Mumbai have full trust on them.
? Each dabbawala is capable of collecting upto 20 dabbas a day. but this is maximum usually in a group, each dabbawala will collect less so that if a dabbawala is sick the other can compensate. ? New dabbawala are hired only to replace a member or when there are too many new customers in an area.
While the dabbawala organization has received the offers and suggestions to branch out into other business line, such as cooking the food instead of merely supplying it, but its has stayed true to its century-old purpose.
New members go through the a strict six-month training period and are hired from only the villages around pune, so they suit the working culture due to which organization gets family environment.
The members are self-motivated to be disciplined not because they have a superior telling them ¡°what to do¡± , but they work right because it¡¯s the right thing to do, Self-discipline is the way to make an organization great.
The dabbawala organization has no employees because every member is a shareholder. So if one member does less work and earns less money and vice versa.
? One customer should not cause thousands to suffer. If a housewife is late with the dabba for more than one week, then no longer serve that customer. ? But they don¡¯t break relationship to whom they no longer serve there service.
? In the dabbawalas' elegant logistics system, using 25 km of public transport, 10 km of footwork and involving multiple transfer points, mistakes rarely happen. ? According to a Forbes 1998 article, one mistake for every eight million deliveries is the norm.
? How do they achieve virtual six-sigma quality with zero documentation? For one, the system limits the routing and sorting to a few central points. Secondly, a simple color code determines not only packet routing but packet prioritizing as lunches transfer from train to bicycle to foot.
Teamwork (1)
Teamwork (1)

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Teamwork (1)

  • 1. PRESENTED BY KAIS NANDOLIYA MAUNISH MODI KAIYUM KHAN BRIJESH BANUGARIYA DATE : 30 OCTOBER 2013 PRSENTED TO : PROF. NIKUNJ NAYAK
  • 3. ? In the business environment nearly all individuals within an organisation will belong to one or more groups or teams. ? A team is a set of people with a range of different skills who will ideally have objectives that contribute to the overall corporate strategy of the business.
  • 4. ? Teamwork is defined "a joint action by a group of people, in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group.
  • 5. ? The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal.
  • 6. ? If we discuss about teamwork in principles of management then we have to visualize how the team working building activities are carried out in any companies, organizations, corporations.
  • 7. ? Here we have took the best example of the Indian Organization that is Mumbai¡¯s Dabbawalas who have got honor of ¡°Six Sigma¡± efficiency rating of 99.999999; that Dabbawalas made one error in six million transactions.
  • 8. ? Organization structure and working style ? Uninterrupted services ? Commitment And Attitude Qualifications ? Purpose and value ? Cooperation and Coordination ? Loyalty
  • 9. ? Recruitment Selection ? Self Discipline ? Sense of Ownership ? Abandon Negative Issues ? Elegant Logistics ? Supply Chain system
  • 10. The Nutan Mumbai Tiffin Box Suppliers' Charity Trust has a very flat structure with only three levels The Governing Council The Mukadams The Dabbawalas
  • 11. ? At these meetings, the Dabbawalas discussed their problems and explored possible solutions. ? The problems could be with the police, municipal corporation, customers, etc.
  • 12. ? They also adjudicated disputes among Dabbawalas using their own system. ? The Trust collected Rs.15 from each Dabbawala every month to maintain a welfare fund. ? The Organization¡¯s success is due to their human resource system, in way they hire, develop, manage and reward people.
  • 13. Except for people using the dabbawalas service. Because they have a record of uninterrupted even on the days of severe weather such as Mumbai's characteristic monsoons. The local dabbawalas at the receiving and the sending ends are known to the customers personally, so that there is no question of lack of trust.
  • 14. Although the dabbawalas are semi-literate, they are ¡°suitably educated¡± for there job because they believe in serving the customers above all else.
  • 15. The dedication of the dabbawalas can be partly attributed to the value they place on the work they do their work as worship. The people of Mumbai have full trust on them.
  • 16. ? Each dabbawala is capable of collecting upto 20 dabbas a day. but this is maximum usually in a group, each dabbawala will collect less so that if a dabbawala is sick the other can compensate. ? New dabbawala are hired only to replace a member or when there are too many new customers in an area.
  • 17. While the dabbawala organization has received the offers and suggestions to branch out into other business line, such as cooking the food instead of merely supplying it, but its has stayed true to its century-old purpose.
  • 18. New members go through the a strict six-month training period and are hired from only the villages around pune, so they suit the working culture due to which organization gets family environment.
  • 19. The members are self-motivated to be disciplined not because they have a superior telling them ¡°what to do¡± , but they work right because it¡¯s the right thing to do, Self-discipline is the way to make an organization great.
  • 20. The dabbawala organization has no employees because every member is a shareholder. So if one member does less work and earns less money and vice versa.
  • 21. ? One customer should not cause thousands to suffer. If a housewife is late with the dabba for more than one week, then no longer serve that customer. ? But they don¡¯t break relationship to whom they no longer serve there service.
  • 22. ? In the dabbawalas' elegant logistics system, using 25 km of public transport, 10 km of footwork and involving multiple transfer points, mistakes rarely happen. ? According to a Forbes 1998 article, one mistake for every eight million deliveries is the norm.
  • 23. ? How do they achieve virtual six-sigma quality with zero documentation? For one, the system limits the routing and sorting to a few central points. Secondly, a simple color code determines not only packet routing but packet prioritizing as lunches transfer from train to bicycle to foot.