- Tomomi Ota is a musician who obtained degrees in music and media design. She became interested in the robot Pepper after others reacted negatively to it, finding it "scary" and "weird". - Ota brought Pepper into her daily life, taking it on errands and to public places like restaurants and temples. This helped her understand Pepper and show others it is a safe robot. - In 2015, Ota worked with railway officials to allow Pepper to ride a bullet train, creating a new precedent and rule that humanoid robots could ride trains in Japan with a ticket. This showed how policies are shaped by real-world testing and precedent.