Technical Communications UK Conference 2013
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A look at how just delivering user assistance is only half the battle. This presentation looks how Technical Communicators should look at improving both the end user experience and general product usability by improving how the user assistance is delivered.
Technical Communications UK Conference 2013
- 1. Colum McAndrew RoboColum(n) Consulting Content delivered? Check! OK. How do we use it? Technical Communication UK Conference Bristol 25th September 2013
- 2. 際際滷 2 息 RoboColum(n) Consulting 2013 How do others do it ?
- 3. 際際滷 3 息 RoboColum(n) Consulting 2013 When does User Assistance end ? Test build ? Deliverable sign off ? Release build ? Product release ? The answer is None of the above !
- 4. 際際滷 4 息 RoboColum(n) Consulting 2013 Adding value to User Assistance? Training on how to use user assistance. Make it visible. Add interactivity. Evangelise content. Watch and listen. Get feedback.
- 5. 際際滷 5 息 RoboColum(n) Consulting 2013 Training: Internal users Train them so they can train others. Look for training opportunities. Get people on your side. Evangelise your content.
- 6. 際際滷 6 息 RoboColum(n) Consulting 2013 Training: External users 1. Does your company train users ? 2. What do you train users on ? 3. What does your product include? 4. What is installed with your product ?
- 7. 際際滷 7 息 RoboColum(n) Consulting 2013 Training materials Include chapter on using the Help. Set exercises to get users using it. Ask them what they think. Feedback to the Technical Writers.
- 8. 際際滷 8 息 RoboColum(n) Consulting 2013 Making things visible
- 9. 際際滷 9 息 RoboColum(n) Consulting 2013 Making things visible
- 10. 際際滷 10 息 RoboColum(n) Consulting 2013 Painting the Forth Bridge TechComm Style Is it just about providing the content ? It is also how users interact with it. Is there quick and easy access to it ? If you finish, it is time to retire !
- 11. 際際滷 11 息 RoboColum(n) Consulting 2013 Context Sensitive Help What is the first thing you see in this dialog ?
- 12. 際際滷 12 息 RoboColum(n) Consulting 2013 Context Sensitive Help What is the first last thing you see in this dialog ?
- 13. 際際滷 13 息 RoboColum(n) Consulting 2013 Help is the last thing they see. No Undo where exactly? Dialog has 13 different UI elements. What does Help provide? No OK button. Context Sensitive Help
- 14. 際際滷 14 息 RoboColum(n) Consulting 2013 Context Sensitive Help
- 15. 際際滷 15 息 RoboColum(n) Consulting 2013 Embedded helpyuk!
- 16. 際際滷 16 息 RoboColum(n) Consulting 2013 Field descriptions at the bottom. Common questions but not here! Open Details in new window Embedded helpyuk!
- 17. 際際滷 17 息 RoboColum(n) Consulting 2013 Embedded helpclose but no cigar!
- 18. 際際滷 18 息 RoboColum(n) Consulting 2013 Embedded help could be next to the action. Access to further information. Not sure what this adds. Embedded helpclose but no cigar!
- 19. 際際滷 19 息 RoboColum(n) Consulting 2013 Embedded help......Yay!
- 20. 際際滷 20 息 RoboColum(n) Consulting 2013 Evangelising your content If no one is buying your product, what do you do? Find out why Market it Social media Press release Release notes Change it Context sensitive / embedded help UI (e.g. error messages) Visual / written style
- 21. 際際滷 21 息 RoboColum(n) Consulting 2013 Learning styles: Snagit
- 22. 際際滷 22 息 RoboColum(n) Consulting 2013 Learning styles: Snagit
- 23. 際際滷 23 息 RoboColum(n) Consulting 2013 Watch and listen Dont be afraid to engage with others. Look for quick gains. Seek approval to contact customers.
- 24. 際際滷 24 息 RoboColum(n) Consulting 2013 Getting feedback Google analytics RoboHelp Server / Madcap Pulse Customer contact Inter-departmental communication
- 25. 際際滷 25 息 RoboColum(n) Consulting 2013 Watch and listen. BBC Blackadder style! C is for contrafibularity
- 26. 際際滷 26 息 RoboColum(n) Consulting 2013 RoboColum(n) Consulting @robocolumn robocolumn@cmcandrew.com http://uk.linkedin.com/in/notcolin www.cmcandrew.com www.robocolumn.com