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Editor's Notes

• #4: Where all can patrons go for information and where are they going? Leverage ourselves to be the star choice.
• #5: Don’t worry about the codex. Books in physical format will be okay or they won’t be.
• #6: Be agile Adopt the changesBe responsive and responsibleKeep it FriendlyThink outside book, the library, and the reference deskTake advantage of learning opportunities
• #7: It’s not about books or format, it’s not about information, it’s about connecting out users with the information that they need, when they need it.Evolve with social trends.Make it easy to use.Be available.Provide choices.ResponsiveUtilize appropriate technology.Be cost effective
• #8: Ereader queries boomed last December and have remained steady. Increased again when Kindle books became available and there are predictions of another increase to come as we head into the holiday season. 85 queries 2009-2010 for READS585 queries in 2010-2011 for READS237 queries in the 1st quarter of 2011-2012 Main has responded with handouts and one-on-one sessions to patrons.Common mistakes:Not following the instructions so they miss a stepDownload the wrong format
• #9: 42 standard computer classes,691 (+55%) 52 computer classes,745 (+40%). 10 specialty computer classes, 54 (-53%) vs 12, 91 previous fy
• #10: One on one assistance for 30 minutes for a focused issue, follow-up computer classes, resume reviewStaffing, may walk-in or may make an apt. Encourage apts.114 apts last fy
• #11: By FindYourSearchSEO+ Add ContactOur goal is to be seen in the chaotic information chaos
• #12: Replace computers with tablets – cost savings? Accessibility? Functionality? Service desk and public pcsRoving reference and registrationPresentations