This document discusses telephone etiquette and proper phone behavior in a business context. It notes that individuals should follow rules when interacting with others over the phone, as one's voice can create impressions about their personality, education, background, and job. It identifies that in a phone call, the person giving information is the sender and the second party is the recipient.
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2. TELEPHONIC OR CELL
PHONE ETIQUETTE
Business Etiquettes
Prepared by
Prof. Foram Patel
BUSINESS MEETING ETIQUETTE _ FORAM PATEL
3. Telephone etiquettes - An individual needs to follow a
set of rules and regulations while interacting with the
other person over the phone. These are often called
as telephone etiquettes. It is important to follow the
basic telephone etiquettes as our voice plays a very
important role in creating an impression of our
personality, education, family background as well as
the nature of job we are engaged in. The person
giving the information is called the sender and the
second party is the recipient.
BUSINESS MEETING ETIQUETTE _ FORAM PATEL