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Cyndy Au
Regional Director, Regulatory & Scientific Affairs (Asia Pacific)
DuPont Nutrition & Health
Associate Fellow, Institute on Asian Consumer Insight (ACI) hosted 
by Nanyang Technological University, Singapore
cyndy.au@dupont.com
Presented at the 5th ASEAN‐European Food Innovation Congress
The Athenee Hotel, Bangkok, Thailand
14 November 2017
A Progressive Food Standard and Safety:
Building Trust for Innovation & Growth
Objectives
1. To emphasize on the Core Values of a progressive food 
standards and safety.
2. To provide an understanding of the issues in food standards 
and safety impacting trust. 
3. To share on an action‐oriented collaboration initiative on 
food safety education.
4. To reflect on the past, current and future of food standards 
and safety and its impact on food innovation and growth.
Convergence or Conflict?
Consumers have a right to expect that the foods they purchase and consume is safe and of high quality.
Policy maker
Food
industry
Academe
Consumers
Trust
Food safety
Authenticity
Education
Food science & 
technology
Nutrition
Innovation
R&D
Scientific 
evidence
Food standards
Health claims
Media
Traditional
Digital
Thailand 4.0
4CONFIDENTIAL – FOR INTERNAL USE ONLY
It Starts Here!
A personal commitment to the highest standards of 
environmental, health and safety excellence. 
People need to know that you care
before they care about what you know!
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Building Trust
Young Nutrition Leadership Program for ASEAN leaders, 5 Aug 2017, Port Dickson, Malaysia
Training young leaders from Ministry of Health, public sector, healthcare professionals and 
food industry from Malaysia, Indonesia, Philippines, Thailand, Vietnam.
Cultivating Awareness, Intention & Behaviour
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Food Innovation
STRICTLY FOR INTERNAL USE 8
Communicating Innovation / Science
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Communicating Innovation / Science
Risk Communication
Meeting consumers’ expectations
Formula Format Function
Value for money is a way of life
for most consumers and more is
always perceived or accepted to
be better.
Hence, probiotics formulated with
multiple microorganism strains
(and high in potency) would be
expected to sell better than a
product with a single strain of
microorganism.
Regulatory landscape and
detection methodology must
keep up with product innovation
Food manufacturers need to
research and develop stable and
sustainable probiotic strains that
can be delivered in formats such
as powder that can be sprinkled
and added into familiar local
dishes like soups, rice or
porridge.
Asians usually start the day with
hot dishes rather than cold food.
Asian consumers are expected to
look closer into the probiotics’
specific functional health claims
during purchase.
An extensively researched
probiotic strain built on scientific
evidence: efficacy and efficiency.
Responsible probiotics
manufacturer will develop deep
competency in in vitro, animal
pre-clinical and human clinical
trials to substantiate health
benefits
What do Asian consumers value?
• Marketing probiotics to Asian consumers should also 
take into consideration:
o convenience; 
o incorporating probiotics into existing traditional 
or new brands; and 
o the use of technology like health apps or 
websites, to help consumers understand the 
science behind probiotic products. 
• However, the most important driver in most Asian 
countries is likely to be affordability. 
• When creating new probiotic products, brands must 
take cost into account while assuring that the product 
is of good quality, tastes good, has reliable distribution 
channels, and importantly, storage that guarantees the 
viability of the probiotic microorganisms until the use 
by date.
Health seeking behavior vs. nutrition literacy
• Research shows that 50% of shoppers are seeking "health" when shopping for food, but 
nutrition knowledge and literacy amongst Asian consumers is at much lower levels than 
for their Western counterparts.
• While Western consumers use prior product knowledge and nutrition labels, Asians often 
rely on highly visible external cues that are clearly seen (including pack design, product 
information, claims and advertisements) to determine whether food products are 
healthy.
• There is clearly an urgent need to educate Asian consumers in food nutrition literacy, as 
well as how to read food labels correctly, so that consumers can make informed choice 
comparisons between alternative products. Education needs to start early, ideally in 
schools. 
• Government policies to prevent food manufacturers from 
posting confusing or unsupported cues on their food 
packaging will also help build closer relationships between 
responsible food brands and their new target audiences in 
the Asia‐Pacific region.
(Lwin, 2017)
Acknowledgments
References
• Risk Communication (Powell & Teng, 2017)
• Pan Asia Wave Study 2, Institute on Asian Consumer 
Insights, Nanyang Technological University (Lwin et al,. 2017)
On the Web
food.dupont.com
danisco.com
On Youtube
https://www.youtube.com/channel/UC
arRvRIcdW3V7ganpvHoJ-Q
On LinkedIn
https://www.linkedin.com/company/4943
On Twitter
https://twitter.com/danisco
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