The art of collaboration misa 2015 presentation
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This document summarizes a regional collaboration initiative to identify opportunities for municipalities to work together on shared technology services. A grant was received to review municipal services across 24 municipalities and identify key areas for collaboration, with a focus on information technology. Workshops and data collection tools were used to gather input. The results identified the highest priority collaboration opportunities as replacing outdated systems for council meetings, financial systems, asset management, permitting, and increasing disaster recovery capacity. Recommendations included further engaging municipalities, exploring various levels of collaboration, prioritizing the top opportunities, using governance tools, and designating champions to lead initial scoping meetings on priority areas.
The art of collaboration misa 2015 presentation
- 1. Shared Technology Service Delivery - Regional Collaboration Initiative MISA Prairies Conference May 21, 2015 1:00 pm – 1:30pm Banff Centre, Banff
- 2. Sabina Visser City of Lethbridge Dave McGarva Tantus Solutions Group Inc. The Curators
- 3. The Inspiration Transforming citizen service delivery through the use of technology by: • strategically evaluating collaboration opportunities across municipalities, • prioritizing opportunities based on mutual benefit, and • implementing actionable plans that increase the overall efficiency and effectiveness.
- 4. The Patron • $170,000 grant through the Alberta Regional Collaboration Program
- 5. The Genre • A Targeted Business Approach • Review municipal services and identify key areas for collaboration • Areas of Excellence • Areas of Pressing Concern • Areas of Future Concern – Information Technology is an additional service area similar to Waste Management, or Planning and Development – Assessment of current technology enablement not business process – Shorten the list of services to review areas of greatest need, and/or greatest opportunity
- 6. The Artists • City of Airdrie • City of Brooks • City of Calgary • City of Grande Prairie • City of Leduc • City of Lethbridge • City of Lloydminster • City of Medicine Hat • City of Red Deer • City of St. Albert • County of Grande Prairie • County of Vermillion River • Leduc County • Lethbridge County • Mountain View County • Municipal District of Bonnyville • Municipal District of Lesser Slave Lake • Parkland County • Regional Municipality of Wood Buffalo • Strathcona County • Sturgeon County • Town of Banff • Town of Canmore • Town of High River • Town of Okotoks • Town of Strathmore • Town of Taber
- 7. The Tools • Workshops – Interactive sessions to scope project, define terminology, organize content and supply feedback • Workbooks – Structured data collection workbook allowing scaled responses on many topics • Governance Tools – Templated set of planning documents to guide governance and execution • Governance Charter • Requirements Specifications Sample • Service Level Agreement Sample • Total Costing Model
- 8. Data Collection Issues • Lack of consistent terminology • Other barriers to data retrieval and sharing • Aversion to sharing data
- 11. High Low Low High Priority Client Test Cemeteries Park Asset Access Council Financial Mgmt Infrastructure Land Planning and Development Parks Server-Storage ServiceImprovementOffering Pursue Information Mgmt Recreation Explore Business Intelligence Integrated Service Delivery Professional Support ‘Objet d'art’ - Lethbridge High Invest Harvest Maybe (Unknown) Asset Access Server-Storage CemeteriesCouncil Financial MgmtInfrastructureLand Planning and Development Parks Park Improve Business IntelligenceInformation MgmtIntegrated Service Delivery Professional SupportRecreation Low Low Readiness High ServiceImprovementOffering Supplier
- 12. The Composition • Assessments Results – Benchmarked Responses against Group Means • Recommended Opportunity Groups – "CLASS“ Replacement – Electronic Council – Financial Systems (ERP) – Asset Management – Permitting Systems – Disaster Recovery Space Shortage
- 13. Recommendations To Municipalities 1. Further engage municipal business areas in the collaboration discussions 2. Explore collaboration in many levels 3. Collaborate on the top 6 prime opportunities 4. Use the appropriate governance tools 5. Continue to share procurement documents and group buying opportunities 6. Leverage procurement through group buying sources To MISA 7. MISA continue its leadership and encourage participation 8. Explore ways to engage smaller municipalities to participate 9. Act as a portal for knowledge sharing 10. Develop standard definitions around a municipal service delivery model 11. Foster sub-communities of action
- 14. The Masterpiece! • Next Steps – Review Analysis Review the data to better understand the priorities – Look for Champions Municipalities should self identify as leaders for areas of highest priorities – Conduct initial scoping meetings Interested municipalities should attend first meetings to dig deeper into the scope that will be explored
- 15. The Critics • Questions? For more info contact: Dave McGarva Tantus Solutions Group Inc. dave.mcgarva@tantus.com