The Art of Communication
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The document discusses effective communication strategies when working with customers. It suggests trying all modes of communication upfront, including phone calls, emails, texts, social media, etc. to determine the customer's preferred method. Once the preferred method is identified, adapt to it in order to be responsive to the customer's needs and meet deadlines. Using the customer's preferred communication mode, even if it's not your own, can lead to satisfied customers and successful projects.
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The Art of Communication
- 1. The Art of The Communication Joshua Maher http://joshmaher.net - @joshmaher
- 2. Most technologists I know prefer any mode of communication that does not include a telephone call
- 3. Hello sorry I missed your call. Feel free to leave a message, but if you really want to get in touch with me please email, text, or message me as I likely wont listen to my voicemail
- 4. I cant get ahold of Josh! He doesnt check his voicemail
- 5. Hmmm Maybe voice communication isnt just a mode of escalation in the Lync client
- 6. Most technologists I know prefer any mode of communication that does not include a telephone call
- 7. What is the best way to get things done?
- 8. A Case in Focus Using Communication in the Field
- 9. Customer is unresponsive and deadlines are at risk
- 10. From: Joshua Maher Sent: Monday, December 5, 2011 2:28 PM To: Mr. Customer Cc: Mrs. Customer Subject: The data we need to meet our deadline
- 11. Customer is unresponsive and deadlines are at risk
- 12. From: Joshua Maher Sent: Tuesday, December 6, 2011 9:00 AM To: Mr. Customer Cc: Mrs. Customer Subject: RE: The data we need to meet our deadline
- 13. Customer is unresponsive and deadlines are at risk
- 14. From: Joshua Maher Sent: Wednesday, December 7, 2011 9:28 AM To: Mr. Customer Cc: Mrs. Customer Subject: RE: The data we need to meet our deadline!
- 15. Customer is unresponsive and deadlines are at risk
- 16. How am I ever going to get my job done?
- 18. So good to talk to you on the phone
- 19. Anything that you need? I know that deadline is coming
- 20. Why didnt I call on Tuesday?
- 21. Nice work getting all the data before the deadline!!
- 22. Best Practices? Using Communication in the Field
- 23. Communication Styles are over- taught, communication modes are under-taught
- 24. Myers-Briggs personality types will get you no where if you cant get the other person to talk to you
- 25. Try all modes of communication with each new person
- 26. In-Person, Telephone, E- Mail, Text, Twitter, Facebook, Linke dIn, etc.
- 27. Quickly adapt to the customers communication preference
- 28. Dont be afraid to ask what mode of communication is the best
- 29. It may suck but satisfied customers are awesome!
- 31. Opinions on the Internet http://cognition.happycog.com/article/streamlining-internal-communications http://leehopkins.com/modes-of-communication.html http://www.businessknowledgesource.com/blog/what_are_the_different_methods _of_communication_and_which_is_best_for_you_023376.html