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The Cloud Moved Your
Monitoring Cheese
Ken Ahrens
Ken Ahrens Background
 Most of my career with monitoring vendors
 New Relic, CA, and startup ILC (Rockwell Collins)
 Also worked on Developer/QA efficiency
 API Virtualization and Testing
 Lived in Atlanta for 19 years
 Proud papa of 5 children
Agenda
 History of Monitoring
 Infrastructure Monitoring
 Application Monitoring
 Along comes THE CLOUD
 There went your cheese
 Now what!?
History of Monitoring
Tomorrow
Business
Today
Users
2000s
Apps
80s - 90s
Time
Server and
Networks
Value
Sources: Back to the Future, New Relic
Infrastructure Monitoring
 FCAPS (ISO Standard)
 Fault
 Configuration
 Accounting
 Performance
 Security
 Servers are your friends
Source: Infoworld
Infrastructure Monitoring Vendors
Source: SNMP Center
Application Monitoring
 Manually ARM your code
 Top-down approach
 Application Components/Map
 Transaction Traces  Timers, Errors
 DevOps  Identify impact of a release
Cross-Infrastructure
Real User Monitoring
Source: Could They Do It? OReilly Complete Web Monitoring
That Cloud Thing Everyone Is Talking About
Source: The Onion
Is cloud primetime yet?
Source: The Enterprisers Project Source: SRG Research
Source: Microsoft
Monitoring Priority in Cloud
 IaaS
 High CPU is good, otherwise youre wasting $$
 PaaS
 APM is a must-have  you cannot see the server!
 SaaS
 May still be able to collect metrics via API
End User Experience
 On average 87% of the response time is in the Browser
 Your monitoring strategy should start with user experience
Source: The Performance Golden Rule
How do you do that?
Real end-user monitoring
 Instrument website
 Page timings and errors
 Classify by browser & geo
 Track AJAX calls
 Remote session traces
 Languages: JavaScript
Synthetic monitoring
 Availability
 24/7 checks against the site
 HTTP Response Codes
 Performance
 Baseline for trending analysis
 From multiple locations
Software Analytics
 Consolidate events from monitoring agents
 Enrich with business context
 Make data-driven decisions
 Focus on real-time
Case Study: WiseCracker
PaaS: Built on Shopify
Browser Monitoring
Synthetic Monitoring
Software Analytics

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The cloud moved your monitoring cheese