This document discusses the challenges of creating brand content and stories in the current social media landscape. It explores whether brand communications constitute true stories, ideas, or something else. The document suggests that creating quality content takes significant time and effort, and can distract from other important work. However, brands still feel pressure to engage in social interactions and two-way conversations through content. In the end, the document argues that all aspects of brand communications, content, emotions, and social interactions intersect and influence each other in complex ways.
14. The only thing we can say for sure is that
content is very time-consuming to think
about and also make. It can also be hard
to make, which is tiring. It can very
easily get in the way of real work, like
21. Together, however, they are
more than that.
rather than
broadcast messaging
pushed from brand
to consumer.
in a way that drives
participation in two-
way dialogue
attuned to today's
socialised
communications
landscape
when the narrative is
constructed