Andrew Keen was once a Silicon Valley entrepreneur but became a critic of social media. In his book The Cult of the Amateur, Keen argues that Web 2.0 is destroying culture by allowing anyone to be a content creator and spreading misinformation, as well as destroying the economy and trivializing expertise. Specifically, Keen criticizes Wikipedia for being an aggregator rather than a source of knowledge, citizen journalists for lacking standards and accountability, and YouTube for marginalizing professional content creators. However, others argue that Keen fails to acknowledge that the demise of traditional media is due to broader changes beyond just social media. For PR professionals, transparency will be key in the anonymous online world, and they can help stakeholders find accurate
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The cult of the amateur
1. The Cult of the Amateur
A BOOK REVIEW BY ART AIELLO
JMC 68004
SOCIAL MEDIA IN PUBLIC RELATIONS
2. About
Andrew Keen
A contradiction
One time Silicon Valley
entrepreneur
Silicon Valley
technological elite
Became a critic of the
social web
According to
Keen, Web 2.0 is:
Destroying culture
Destroying our
economy
Trivializing expertise
Creating cacophony
3. The Beginning of Disillusionment
September 2004: FOO (Friends of OReilly)
conference
The hot topic: democratization
The establishment would lose its grip on content
Keen saw content chaos
Author and audience become one and the same
Dumbing down of culture
Misinformation likely to be spread
4. The Crux of Keens Arguments
Wikipedia
Not a knowledge engine, only an aggregator of content
We comment on existing contenta culture of punditry
Whats the value of content if all we do is change it by
aggregating and annotating?
Citizen Journalists
Everyone becomes a Matt Drudge
Just because you can see and share it doesnt mean its
accurate
No ethical standards
No ramifications for spreading misinformation
5. The Crux of Keens Arguments
YouTube
Has marginalized the notion of professionally produced
content
We used to turn to professionals for broadcast content; now we
turn to anonymous video producers
Free content doesnt necessarily mean good content
What of those content creators who have paid their dues?
6. Keen Goes Off the Rails
Is Keen a luddite?
The pendulum has swung both ways
The Utopians vs. Keen
Tower Records, traditional newspapers
Keen laments what he holds dear
The social web isnt solely responsible for the demise
of traditional media
Rob Bundy: water from the soulless tap
7. What PR Pros Need to Know
Transparency will be key
In an anonymous world, we cannot contribute to anonymity
We can lead others in piercing the veil of anonymity
Help stakeholders sift through content to find whats
true
No gatekeepers anymore
PR can be cleaners
PR can move to a role in which we serve stakeholders
regardless of professional allegiance