![Complex product categories...
Smarter Fulfillment
Workflows: Managing
Complexity at Scale
In todays retail landscape, fulfillment is not just
about moving productsits about orchestrating
complex operations across diverse categories
while maintaining real-time inventory visibility
Bulky & Heavy Items
Custom & Made-to-Order Products
Fulfillment Optimization and Order Orchestration
Accurate, Real-Time Inventory Visibility
need flexible, reliable tech to enable:
Aerosols & Hazmat
Accurate Promises [Delivery, Store Pickup]](https://image.slidesharecdn.com/oriumep4-february2025-250213190827-8aea36c0/85/The-Evolving-Retailers-Fulfillment-Strategy-Meeting-Demands-with-Agility-10-320.jpg)
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility
- 2. Fluent Commerce provides global retailers and brands with the leading distributed order management system. Fluent Order Management provides accurate, real-time inventory availability, order orchestration, fulfillment optimization, fulfillment location management, in-store pick and pack, and more. This enables organizations to easily scale up, avoid overselling and underselling, and deliver orders profitably, every time. Fluent Commerce works with organizations such as JD Sports, LOr辿al, Prada Group, ALDO Group, LVMH and Kingfisher. For more information visit fluentcommerce.com. Orium is the leading composable commerce consultancy and systems integrator in the Americas. We help evolving brands execute, scale, and adapt quickly across their commerce experiences. With over a decade of experience in creating custom digital programs, we work closely with best-in-class technology partners to bring modern commerce experiences to life as a member of the MACH Alliance.
- 5. 01 Welcome & Introduction 02 The Future of Fulfillment: Trends & Challenges 03 Smarter Fulfillment Workflows: Managing Complexity at Scale 04 Tailored Customer Delivery: The Power of Experience 05 Scaling for Seasonal Peaks: Readiness for Demand Fluctuations 06 Complex Orders: Multiple Vendors, Accurate Inventory Lead Times and Project-Based Orders 07 Live Q&A & Closing Remarks Agenda
- 6. Why fulfillment matters in 2025 35% of consumers decrease their spending after a single poor experience 15% of consumers stop spending with the company entirely 35% 15% The Problem = The Cost of Missed Expectations Delays. Incomplete Orders. Lost Customers. Without the right order management system, fulfillment gaps can turn into failed delivery promises, lost revenue and eroded brand trust.
- 7. Whats the biggest fulfillment challenge your business faces today?
- 8. On-Demand and Same-Day Delivery Growth The Value of the Store AI-Powered Capabilities Trends: Whats Changing The Future of Fulfillment
- 9. What challenges are retailers and brands seeing today? Dont let these challenges impact your CXor bottom line Coordinating Split Shipments Can be Costly Stockouts Hurt Revenue Scalability Gaps Cause Bottlenecks
- 10. Complex product categories... Smarter Fulfillment Workflows: Managing Complexity at Scale In todays retail landscape, fulfillment is not just about moving productsits about orchestrating complex operations across diverse categories while maintaining real-time inventory visibility Bulky & Heavy Items Custom & Made-to-Order Products Fulfillment Optimization and Order Orchestration Accurate, Real-Time Inventory Visibility need flexible, reliable tech to enable: Aerosols & Hazmat Accurate Promises [Delivery, Store Pickup]
- 11. Tailored Customer Delivery: The Power of Experience
- 12. Delivering on Customer Expectations White-Glove Delivery for Premium & Oversized Items Quick-Ship for Everyday & High-Demand Products Balancing Cost vs. Experience in Fulfillment Models Different customers have different fulfillment expectations, and retailers and brands must provide tailored solutions that align with their needs.
- 13. Real-World Results: Freedom Fulfillment Optimization Improves CX Legacy systems were hurting the customer experience and brand loyalty The Problem Fulfillment costs eroding margins Poor inventory visibility High cancellation rates Split shipments and delivery costs eating up profits Top Challenges A complete digital overhaul, which included an order management system. The Solution?
- 14. 85% reduction in order cancellation rate 10x increase in stock accessibility 12x growth in fulfillment centers Home delivery share rose from 55% to 65% Enhanced customer satisfaction Deep control of fulfillment operations Results: Real-World Results: Fulfillment Optimization Improves CX An OMS (Order Management System) is one of the single most important tools. You can have the best website, but if you cant get inventory right, its useless. Joshua Rich, Digital Fulfillment Team Leader Freedom
- 15. Whats the biggest barrier to scaling your fulfillment operations?
- 16. Scaling for Seasonal Peaks: Prepare for Demand Fluctuations Seasonal peaks and surges are inevitable. Dont let the wrong systems negatively impact your fulfillment operations nor customer experience.
- 17. A flexible, scalable system should allow you to: 1. Real-time, accurate inventory availability data 2. Surface more inventory in specific regions or channels or from different locations 3. Show estimated delivery dates based on fulfillment options and real-time sourcing decisions 4. Offer multiple fulfillment options, allowing the customer to choose
- 18. Complex Orders Multiple Vendors Accurate Inventory Lead Times Project-Based Orders and many more
- 19. 1. Tech must manage suppliers, warehouses, and last-mile partners. 2. Accurate inventory enables real fulfillment timelines. 3. Coordination ensures complex orders arrive together. Reduce friction in multi-source fulfillment
- 20. Manage complex orders by creating workflows for large orders. The Advantages of the right Order Management System (OMS) Key Features of a Modern OMS: Provide accurate delivery estimates based on live sourcing decisions. Optimize fulfillment to ensure you ship from the best, most profitable location every time. Show accurate inventory availability to reduce stockouts and canceled orders. Provide multiple fulfillment options, so customers choose how they receive their order. & more Flexibility that gives businesses the agility they need