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The future of Apps
Lynette Hundermark
Apps Business Director
@lynetteanthony

	
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How do I
approach

Building an
app
@lynetteanthony

	
 ?
you have a business

challenge
and your consumer

demands
an app
@lynetteanthony

	
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how do you meet your

business objectives
with understanding your

consumer
needs
@lynetteanthony

	
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case study:
goal and objective
what

to ?ll empty cinema seats

how

provide the avid movie fan with an engaging and
seamless ticket purchasing experience on their preferred
mobile channel

solution mobile apps that allows S.K consumers to engage with
and book movie tickets quickly and seamlessly on their
preferred mobile platform.
@lynetteanthony

	
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the SK mobile solution

@lynetteanthony

	
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what is your starting
point
when building your

mobile apps
strategy
@lynetteanthony

	
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understanding the

mobile landscape

@lynetteanthony

	
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?
	
 ?
Feature	
 ?phone	
 ?

Feature	
 ?phone	
 ?

Smartphone	
 ?
	
 ?

Smartphone

USA/UK	
 ?

(iPhone,	
 ?Android)	
 ?

S.A	
 ?

(Nokia	
 ?5110,	
 ?BlackBerry	
 ?8520,	
 ?	
 ?
Samsung	
 ?E250	
 ?

@lynetteanthony

	
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before embarking
on an app strategy
do you have a

mobile
strategy ?
@lynetteanthony

	
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the S.A mobile user is
likely to be using any of
these

9500+ devices
S.A smartphone ownership

26%	
 ?
8%	
 ?

36%	
 ?

22%	
 ?

5%	
 ?

Source: Deloitte Digital
Jan 14
mobilise for everyone

@lynetteanthony

	
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creating a consistent
brand experience

across ALL
app platforms
@lynetteanthony

	
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Vodacom	
 ?AppStar	
 ?
2012	
 ?regional	
 ?
winner	
 ?

	
 ?

Ster-Kinekor app suite
	
 ?
measuring true R.O.D /
R.O.I
is your app meeting your

business
challenge
Target Audience

Millennials
De?ned by Role Models

Baby
Boomers

Gen Y
Gen X
@lynetteanthony
Meet the millennials

Born 1980 C 2000
@lynetteanthony

	
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Millennial Traits

@lynetteanthony

	
 ?
Con?dent
Open to Change

Connected
@lynetteanthony

	
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De?ning your Mobile
Strategy
for

Millennials
@lynetteanthony

	
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Understanding their
demanding needs
as well as wanting

fast access
to information
@lynetteanthony

	
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context is KING
which determines

content
@lynetteanthony

	
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situation & circumstance
of the mobile user
browsing one handed
in a queue waiting to pay and want to book a movie ticket
lost and needing fast directions
geo-locate specials nearby
product research and comparisons
looking up information quickly between lectures
recognising your user
and
delivering

relevant
content
e.g. centralised dashboard
Easy access to movie club information
Movie recommendations based on your pro?le
e.g. frequently browsed
items
product recommendations based on past purchases or
most frequently browsed items.
always delivering
core functionality
that adds

value to the
user
@lynetteanthony

	
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$18 m mobile solution &
unable to book a room
navigation needs to
be made

simple
(transact/?nd relevant
content in < 2 minutes)
@lynetteanthony

	
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Constantly evolving
Listen to users and

Adapt to their
needs
@lynetteanthony

	
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Day 2:
20% apps used

Product life cycle
Day 30:
5% apps used

OFFER VALUE
&
ENGAGEMENT

Source:	
 ?uxmaIters.com	
 ?
Share-ability and
Communities
Always connected

Mobile is for
everyone to
share
Social Media Networks

Friends
+
Family

Broadcasting
Commentary
(news events)

Sharing
visual
interests

@lynetteanthony

	
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Community Sharing

@lynetteanthony
?

Real Time Wine Apps
Finalist	
 ?

	
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The Enterprise App

Apps in the
Workforce
Understanding

Big Data
Delivering the perfect

omni-channel
experience
By 2017, apps will be
downloaded

268 billion times
Gartner prediction
The Future of Apps
Communicating
To your audience

In their
language
Questions
Thank you
@lynetteanthony

	
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