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The Hard Truth about
Soft Skills
Kathleen Deery
University ofWisconsin-Stout
Back2Basics.3
The Rules Are Changing
but not as
much as some
people think
Soft Skills Are
a cluster of personal qualities, habits,
attitudes and social graces that are necessary
for career success.
In other words, Can you pass lunch break?
Essential Soft Skills
CriticalThinking
Problem Solving
Teamwork
Adaptability/Flexibility
AbilityToTake Constructive Criticism
Decision Making
Social Awareness (Respect, Deference, Sharing,Tact, Confidentiality)
Employer Priorities
Soft
Skills
Millennials & Gen Y
 Need to feel
special
 Highly social 
need to connect
 Seek partnership
& consensus
 Product of
power-
parenting
Life is not divided into semesters.You don't
get summers off and very few employers are
interested in helping you find yourself.
 Bill Gates
Generational Work Challenges
 High expectations - can feel like entitlement
 Multi-tasking is a way of life
 Zero tolerance for delays
 Crave frequent feedback, reinforcement, & structure
 Not used to speaking for themselves
 Fear of failure
Tell me what you want and Ill do that.
What I want you to do is figure it out.
OMG.Youre setting me up for failure.Why are you
being so mean? I quit!
How early is too early to
start getting ready for
work?
Answer? Never
Solution # 1: Experiential Learning
Reasons to Invest In Work Readiness
 Increases Awareness (self and work)
 Proactive - not reactive
 Learn by doing . & learn from mistakes
Work Experience is
Work out the kinks in the system
Gives parents time to adjust
Continuous feedback helps info to sink in
Skills build in a cumulative manner
Practice, Practice, Practice
Critical
Work Experience as Evaluation
 Multi-tasking
 Organization
 Punctuality
 Knowledge Transfer
 Social Skills
Real Life
Feedback
Success Strategies
 Applied learning is best
 I2M2: Interesting, Interactive, Motivating, &
Meaningful
 Delivery needs to relate to the persons world
view (Stories, Language)
Collaboration
is VITAL
Student
Parents
TeachersVR
IEP
team
Why Flipping Burgers Is A Good Thing
 Practice soft skills
 Work out the kinks in the system
 Accommodations
 Disclosure
 Gain confidence
 Learn from choices (good & bad)
 Experience consequences
Other Benefits of Food, Filth & Flowers
 Reality-testing
 Gives parents time to adjust and discover capabilities of
students
 Opportunity for a do-over when someone screws up
Wash, Rinse and REPEAT AS NEEDED
Solution # 2: Frank Discussions
DONT OVERLOOK THE ELEPHANT IN THE ROOM
 If they dont know
there is a problem,
they cant change it.
 Step lightly around
sensitive issues
 Tough love vs.
setting up for failure
Nobody Said Life Was Fair
 Provide authentic feedback
 NOBODY like constructive criticismso dont do it
 Find a way to examine the issue and brainstorm together without
judgment
 Relationship matters
 How you say it as important asWhat you say.
 Remember that change is hard
Cumulative Issues
Help your customers understand
.Its not just one thing  disability, perception, generational
differences, soft skills, or accommodation
.its EVERYTHING in combination.
Be human. Be forgiving. Be honest.
Recognition
 Information provided in this training was made
possible with a grant from the National Science
Foundation (NSF RDE Grant # 1129682)
 Additional information may be found on the Soft
Skills-Hard Science website at:
www.softskills-hardscience.org
Find me.
deeryk@uwstout.edu
715.232.2233
www.linkedin.com/in/kathleendeery/
kathleen.deery
@deeryk

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The Hard Truth About Soft Skills

  • 1. The Hard Truth about Soft Skills Kathleen Deery University ofWisconsin-Stout Back2Basics.3
  • 2. The Rules Are Changing but not as much as some people think
  • 3. Soft Skills Are a cluster of personal qualities, habits, attitudes and social graces that are necessary for career success. In other words, Can you pass lunch break?
  • 4. Essential Soft Skills CriticalThinking Problem Solving Teamwork Adaptability/Flexibility AbilityToTake Constructive Criticism Decision Making Social Awareness (Respect, Deference, Sharing,Tact, Confidentiality)
  • 6. Millennials & Gen Y Need to feel special Highly social need to connect Seek partnership & consensus Product of power- parenting
  • 7. Life is not divided into semesters.You don't get summers off and very few employers are interested in helping you find yourself. Bill Gates
  • 8. Generational Work Challenges High expectations - can feel like entitlement Multi-tasking is a way of life Zero tolerance for delays Crave frequent feedback, reinforcement, & structure Not used to speaking for themselves Fear of failure
  • 9. Tell me what you want and Ill do that. What I want you to do is figure it out. OMG.Youre setting me up for failure.Why are you being so mean? I quit!
  • 10. How early is too early to start getting ready for work? Answer? Never
  • 11. Solution # 1: Experiential Learning
  • 12. Reasons to Invest In Work Readiness Increases Awareness (self and work) Proactive - not reactive Learn by doing . & learn from mistakes
  • 13. Work Experience is Work out the kinks in the system Gives parents time to adjust Continuous feedback helps info to sink in Skills build in a cumulative manner Practice, Practice, Practice Critical
  • 14. Work Experience as Evaluation Multi-tasking Organization Punctuality Knowledge Transfer Social Skills Real Life Feedback
  • 15. Success Strategies Applied learning is best I2M2: Interesting, Interactive, Motivating, & Meaningful Delivery needs to relate to the persons world view (Stories, Language)
  • 17. Why Flipping Burgers Is A Good Thing Practice soft skills Work out the kinks in the system Accommodations Disclosure Gain confidence Learn from choices (good & bad) Experience consequences
  • 18. Other Benefits of Food, Filth & Flowers Reality-testing Gives parents time to adjust and discover capabilities of students Opportunity for a do-over when someone screws up Wash, Rinse and REPEAT AS NEEDED
  • 19. Solution # 2: Frank Discussions
  • 20. DONT OVERLOOK THE ELEPHANT IN THE ROOM If they dont know there is a problem, they cant change it. Step lightly around sensitive issues Tough love vs. setting up for failure
  • 21. Nobody Said Life Was Fair Provide authentic feedback NOBODY like constructive criticismso dont do it Find a way to examine the issue and brainstorm together without judgment Relationship matters How you say it as important asWhat you say. Remember that change is hard
  • 22. Cumulative Issues Help your customers understand .Its not just one thing disability, perception, generational differences, soft skills, or accommodation .its EVERYTHING in combination.
  • 23. Be human. Be forgiving. Be honest.
  • 24. Recognition Information provided in this training was made possible with a grant from the National Science Foundation (NSF RDE Grant # 1129682) Additional information may be found on the Soft Skills-Hard Science website at: www.softskills-hardscience.org