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Once upon a Time.
Jamie owned a panelbeating and spray painting shop.
He employed about 18 people
The business ran from brushfire to crisis
AND CO-OPERATION WAS THE CAUSE
LACK OF COMMUNICATION
SO JAMIE STARTED
A WEEKLY
STAFF
BREAKFAST
TO DISCUSS A RECAP
OF LAST WEEK AND A
PLAN FOR NEXT WEEK TO
HELP THEM IMPROVE
PROFITS WOULD GET
LOST IN THE DAILY AND WEEKLY
EFFORTS TO FIX
THINGS THAT WENT WRONG
LITERALLY IN WEEKS THE
CRISES DROPPED OFF
AND THE MOOD IN THE
SHOP TOTALLY
CHANGED
2009 2010 2011 2012
PROFITS
JAMIE COULDNT BELIEVE
HIS EYES WHEN HIS NEXT PROFIT AND LOSS
SHOWED AN INCREASE IN NET PROFIT OF 20%
OVER THE PREVIOUS QUARTER
20%
The next month, the numbers were just as staggering and
the backlog had shrunk by 50%.
In the ensuing years, Jamie has extended the lessons from
those breakfast meetings and implemented all kinds of
rhythms into the business.
And they all lived happily ever after.
MOST OF THE TIME
MOOD
C
R
I
S
I
S

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  • 1. Once upon a Time. Jamie owned a panelbeating and spray painting shop. He employed about 18 people The business ran from brushfire to crisis AND CO-OPERATION WAS THE CAUSE LACK OF COMMUNICATION SO JAMIE STARTED A WEEKLY STAFF BREAKFAST TO DISCUSS A RECAP OF LAST WEEK AND A PLAN FOR NEXT WEEK TO HELP THEM IMPROVE PROFITS WOULD GET LOST IN THE DAILY AND WEEKLY EFFORTS TO FIX THINGS THAT WENT WRONG LITERALLY IN WEEKS THE CRISES DROPPED OFF AND THE MOOD IN THE SHOP TOTALLY CHANGED 2009 2010 2011 2012 PROFITS JAMIE COULDNT BELIEVE HIS EYES WHEN HIS NEXT PROFIT AND LOSS SHOWED AN INCREASE IN NET PROFIT OF 20% OVER THE PREVIOUS QUARTER 20% The next month, the numbers were just as staggering and the backlog had shrunk by 50%. In the ensuing years, Jamie has extended the lessons from those breakfast meetings and implemented all kinds of rhythms into the business. And they all lived happily ever after. MOST OF THE TIME MOOD C R I S I S