The Kanban System applied to Services
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The document discusses Kanban, a Lean production method that uses pull systems and signaling cards to control work-in-progress (WIP) and reduce lead times and costs. It explains that each Kanban card is attached to a task and acts as a signal to start a new task once the card becomes available. Kanban allows working within the current process and implementing changes incrementally rather than through sudden or complete overhauls. The document also provides an example of how Kanban cards can be used to control visitor flow at a handicraft fair.
The Kanban System applied to Services
- 2. João Paulo Pinto, ISMAI Christiane Lucas Tschaf, CLT
- 5. You maybe familiar with this… Muda is all around us… 3. Transport
- 7. A method of JIT production that uses standard containers or lot sizes with a single card attached to it
- 8. HOW KANBAN LOGIC WORKS? 2. Each kanban is attached to a task and functions as a signaling mechanism. You can only start a new task when a card becomes available.
- 10. The KANBAN LOGIC promotes the pull system and the continuous flow.
- 11. Let me give you an example… Exit of visitors give me the card take the card Entrance of visitors Welcome to the HANDICRAFT FAIR OF PÓVOA DE VARZIM What you get? • Avoid congestion; • Avoid security problems • Control visitors flow • Ensure that no one is missing at the end of the day… Try to apply this to your WIP
- 12. One of the Lean principles implies working within the pull system; ie, producing according of the final customer orders. Rather than working "pushing" tasks along the value chain.
- 14. 2. It is possible to work with the current state of the process, not requiring previous or sudden changes.
- 16. 7. Kanban allows to control WIP and reduce lead time and costs. Remember the Little’s Law: L = W.
- 18. Thank you for your attention João Paulo Pinto, PhD MSc(Eng) INSTITUTO SUPERIOR DA MAIA jpinto@ismai.pt Christiane Lucas Tscharf COMUNIDADE LEAN THINKING research@cltservices.net This document is available here: www.slideshare.net/Comunidade_Lean_Thinking