The Mobile Advantage Every Hospitality Team Needs
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Check out the Hyatt case study: http://bit.ly/1vng7tO. Hotels and restaurants are increasingly leveraging mobile technologies to improve the guest experience. But mobile devices and applications have still yet be leveraged to improve operational efficiency and employee communication. This webcast, hosted by Cotap Customer Experience Director Brian Murray, will explore why hospitality teams are taking a hint from consumers and using mobile messaging to share information across teams and departments.
The Mobile Advantage Every Hospitality Team Needs
- 1. The Mobile Advantage Every Hospitality Team Needs November 18th, 2014
- 2. Introductions Brian Murray Director of Customer Experience Cotap Anderson Foote Director of Operations Hyatt Regency, Jersey City
- 3. Mobile is changing the hospitality industry.
- 5. Booking • Investment in hotel apps • Mobile optimized websites • Emergence of new booking technologies
- 6. Guest Experience • Mobile check-in • Mobile room keys • Mobile concierge
- 7. Operations • Check-in/check-out alerts • Maintenance requests • Triggered alerts
- 8. How has mobile changed hospitality team communication?
- 9. Team communication is fractured today Phone Email Walkie Talkie Bulletin Board
- 10. When communication is fragmented, things fall through the cracks…
- 11. Guest service issues Emergencies Events VIP alerts General updates
- 12. What if there was an app for that?
- 13. Meet Cotap It’s a simple, secure, mobile messaging app that makes communication between coworkers fast and easy.
- 15. Cotap Spotlight Anderson Foote Director of Operations Hyatt Regency, Jersey City
- 16. Cotap in action Reduced guest service response times Replaced noisy, informal walkie talkies Kept personal phone numbers and messages private
- 17. Cotap Overview
- 21. Flexible access Mobile Desktop Web
- 22. Get Started Today cotap.com/download
- 23. Thank you! Learn more about Cotap www.cotap.com 1.877.586.5682
Editor's Notes
- #12: Teams need a way to communicate in the face of: guest service issues, emergencies, events, VIP alerts, and even general updates