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The People Behind Open Source

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The document discusses community engineering at Magento. It notes that in 2017 there were 664 contributors to Magento's open source project, growing to 450 in 2018. It highlights qualities like patience, flexibility, and warmth that Magento looks for in contributors. It also discusses how Magento supports and rewards contributors, such as through clear communication, not assigning tasks as "jobs", rewarding hard work, connecting contributors personally including through pairing programs, supporting remote work, and giving credit. The document is presented by David Manners on community engineering at Magento.

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息 2018 Magento, Inc. Page | 1 The People Behind Open Source
息 2018 Magento, Inc. Page | 2 Community Engineering at Magneto @mannersd David Manners
息 2018 Magento, Inc. Page | 3 What makes open source great?
息 2018 Magento, Inc. Page | 4
息 2018 Magento, Inc. Page | 5
息 2018 Magento, Inc. Page | 6
息 2018 Magento, Inc. Page | 7 Open-source software may be developed in a collaborative public manner. - Wikipedia
息 2018 Magento, Inc. Page | 8 How many people contribute? 2017 664 contributors 2018 450 contributors
息 2018 Magento, Inc. Page | 9 What do we look for in a contributor?
息 2018 Magento, Inc. Page | 10 Patience
息 2018 Magento, Inc. Page | 11 Patience the capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious.
息 2018 Magento, Inc. Page | 12 Patience Dusan Lukic (@LDusan) Zend Feed refactoring Opened in April 2017 Merged in May 2018 Nearly 100 comments
息 2018 Magento, Inc. Page | 13 Flexibility
息 2018 Magento, Inc. Page | 14 Flexibility willingness to change or compromise.
息 2018 Magento, Inc. Page | 15 Flexibility Adam Paterson (@adam_paterson) Working on Import/Export Happy to take the un-glamours tasks, Always asking How can I help
息 2018 Magento, Inc. Page | 16 Warmth
息 2018 Magento, Inc. Page | 17 Warmth enthusiasm, affection, or kindness.
息 2018 Magento, Inc. Page | 18 Warmth Alessandro Ronchi (@aleron75), Working on the MSI project, Willing to listen, talk and discuss topics,
息 2018 Magento, Inc. Page | 19 How do you look after these people?
息 2018 Magento, Inc. Page | 20 Regular and clear communication
息 2018 Magento, Inc. Page | 21 Regular and clear communication A few sandwiches short of a picnic Chinwag "Give me a tinkle on the blower
息 2018 Magento, Inc. Page | 22 Not their jobs
息 2018 Magento, Inc. Page | 23
息 2018 Magento, Inc. Page | 24 Reward the hard work
息 2018 Magento, Inc. Page | 25 Reward
息 2018 Magento, Inc. Page | 26 Connect personally
息 2018 Magento, Inc. Page | 27 Connect personally https://www.donut.ai/pairing Pairing people to connect outside of just contributions,
息 2018 Magento, Inc. Page | 28 Remote work
息 2018 Magento, Inc. Page | 29 Remote work Work from anywhere you want Communicate Asynchronously Recognize that the future is unknown Have face-to-face meetings online Daily stand-up meetings are for bonding, blockers, and the future Bond in real life Give credit where it's due and remember to say thank you
息 2018 Magento, Inc. Page | 30 Community Engineering at Magneto @mannersd David Manners

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The People Behind Open Source

Editor's Notes

  • #2: Aim here is to highlight what I look for in a contributor and how a maintainer can build a health env to contribute. Ask who is a contributor and who is a maintainer.
  • #4: Its not the software? Its the people! There are 3 things that make open source great. Can you guess them?
  • #9: 2017: 664 providing 2450 2018: 450 providing 1646 Thats 3.6 prs a year on average!
  • #11: Sometimes PRs take a while, Maintainers need to wait for feedback,
  • #13: Not saying it should have taken that long but both Dusan and the team needed patience for this task to get it done right Times he could not contribute but we waited,
  • #14: Often the feedback can be Please change x Or when running a project someone might have to do the dirty work,
  • #17: We do not just want to keep the same people involved so you need warmth in people to bring the new people into the community Showing warmth and welcome in text format can be tough,
  • #21: Slack, live streams, regular and clear github communication, take the time and explain something in a call. Often written word can lead to misunderstands so talk to people,
  • #23: Most of the time this is not a full time job for people, Life gets busy so understand and plan for that,
  • #25: Build a reward system, Offer swag, training, and a bit of fame.
  • #26: Training and event discounts, Elephants and swag, Recognition and articles, Personal and company level reward system
  • #27: Dont just focus on the code but the people, Take the time to get to know at least a little about people, Slack donut app is a great opportunity for this
  • #29: Open source is a lot like remote work, Look at gitlab and other remote first companies for ideas
  • #30: Gitlab Remote manifesto