The Performance Management Journey pa
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Performance Management Journey, presented by Chris Catto at Business Breakfast Grand Hyatt Melbourne.
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The Performance Management Journey pa
- 1. Performance Management Chris Catto Journey Putney Breeze info@putneybreeze.com.au
- 2. Agenda Chris Catto About Traditional Finance Teams Challenges in Performance Management Changes in Techniques, Tools and Environment Success in Global Economic Landscape Case in Leveraging CPM Critical Success Factors Putney Breeze info@putneybreeze.com.au
- 3. About Chris Catto Chris Catto Putney Breeze Advise on: - Author of Premiership Business Business Performance Improvement The Premiership Business Equation for Business owners & Entrepreneurs Performance Reporting Best Practice - Planning & Performance Management Streamlining Budgeting Forecasting in Leading Global Corporations Process - Director of Putney Breeze Advisors Moving Beyond Budgeting - Associate of Betacodex Network Finance Professional Recruitment Putney Breeze info@putneybreeze.com.au
- 4. Traditional Finance Teams Chris Catto Management Control Systems Putney Breeze info@putneybreeze.com.au
- 5. Challenges in Performance Management Chris Catto Leveraging information Technology connecting content & data with business purpose Optimising incentives collaborating principles of managers Identifying Product Profitability in new Economy APMAA Conference 2012 Putney Breeze info@putneybreeze.com.au
- 6. Change in Technique Chris Catto Moving from Command & Control to Enterprise Navigator Taylor Hoshin, Kaizen McGregor Principles Based Management Putney Breeze info@putneybreeze.com.au
- 7. Change in Tools Chris Catto From Gutenbergs press to telephone to mainframes to Dot Matrix to iPad Putney Breeze info@putneybreeze.com.au
- 8. Change in Competitive Environment Chris Catto Met by Evolution of Financial Management? Putney Breeze info@putneybreeze.com.au
- 9. Change in Global Economic Landscape Chris Catto Exports as Percentage of GDP Top 6 in Growth in GDP 60.00 of top 30 by GDP 1991- United States 2011 50.00 China Japan China 1829% 40.00 Germany France Brazil 508% Brazil India 572% 30.00 United Kingdom Indonesia 561% Italy Turkey 413% 20.00 Russian Federation Poland 515% India 10.00 Can ada Australia 323% Spain - % Export 1991 1995 1999 2003 2007 2011 Of the 12 Largest countries by GDP 1991-2011 Source: World Bank In terms of exports as percentage of GDP Germany at 50.21% has out performed its closest rivals. 54% higher than its closest rival (Australia 21.29%) Putney Breeze info@putneybreeze.com.au
- 10. German Success in face of adversity Chris Catto Putney Breeze info@putneybreeze.com.au
- 11. Approximate German Export Split Chris Catto Large Corporate $1.1T 60% >250 employees Medium Sized 30% $700B 250><50 employees Small <50 employees 10% $200B Source: World Bank Putney Breeze info@putneybreeze.com.au
- 12. Central Tenant of German Success Chris Catto Story - Mittelstand Philosophy Central Strategy - Dominate Global Market Niche 1) Stay Close to Customers 2) World Class in Operational Process 3) Best at Shop Floor Management Prof Bernd Venohr How Germanys mid-sized companies get and stay ahead in the global economy Putney Breeze info@putneybreeze.com.au
- 13. Implications for Performance Management Chris Catto Facilitator of Strategic Goals Contextual Reporting Delivering actionable information Decision Support Decision Authority at Right Level Navigator of Strategic outcomes In Reference To: Customer Satisfaction Operational Process Agile Decision Making Putney Breeze info@putneybreeze.com.au
- 14. Challenges for Performance Management Chris Catto Value Chain Product Marketing & Service Production Development Sales Delivery CPM/BI Planning Org Structure & Human Capital Leverage Technology Customer Satisfaction Optimise Incentives Operational Process Profitability in New Agile Decision Making Economy Finance Business Partnering Strategic Delivery Putney Breeze info@putneybreeze.com.au
- 15. Case Study in Performance Management - Chris Catto Situation Industrial Equipment Increasing Import Competition Supplier Losing Market Share Industrial Domestic Servicing Poor Customer Experience Decision Authority - Centralized Poor Reporting Infrastructure Inability to react - Stemming from Poor CPM Infrastructure Putney Breeze info@putneybreeze.com.au
- 16. Case Study in Performance Management - Chris Catto Action Clarify Ascertain and Decentralise Decision Align Agree Making CPM/BI Identify Value Customer Focus Planning Creation Decision Authority Measures Operational Workflow Instil Accountability for Embed data decision making in best Organisational Quality interest of Company Structure Maintenance Processes Align Recognition & Reward Goal Increase customer satisfaction while improving cost base Putney Breeze info@putneybreeze.com.au
- 17. Case Study in Performance Management - Chris Catto Outcome Improve Employee Increase Customer Enhance Organisational Engagement Responsiveness Visibility Turn around a significant loss making position Achievement Leverage CPM for increased transparency, agile decision making, to improve customer outcomes. Putney Breeze info@putneybreeze.com.au
- 18. Critical Success Factors Chris Catto Clear Market Segment Focus on Customer Empower and Engage Specialisation Satisfaction Right People Clarity in Management Reporting KPIs that Create Customer Value Forecast and Target Relative Measures of Success Putney Breeze info@putneybreeze.com.au
- 19. Chris Catto Thank You! christopher.catto@putneybreeze.com.au Associate Betacodex Network betacodex.org Putney Breeze info@putneybreeze.com.au