1) The author reflects on how Nokia used to dominate the mobile phone market but has lost ground to competitors like Apple and Blackberry in recent years. 2) The author argues that Nokia focused too much on attracting new customers and neglected its existing fan base. 3) Nokia's partnership with Microsoft is an attempt to compete with Google's Android platform, but it remains to be seen if this strategy will succeed in challenging other established smartphones. The author urges Nokia to listen to its existing fans for help.