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The user perspective TAUG 2013

Talis
Talis

The document discusses the University of Kent's reading lists service from the perspectives of users, staff, and students. It provides details on how the service is integrated with the university's learning management system, training and support offered, implementation across different faculties, and evolving usage trends. Key points include that the service is seen positively by students for easily finding relevant resources, and that buy-in from deans and positive student feedback has led to increased adoption across social science schools.

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! University!of!Kent!Reading!Lists:! !!! !!!!!!!!!!!!The! user!perspective !!!!!!!!!!!!!!! The!user! perspective
! What!the!service!looks!like University!of!Kent!branded Integration!with!VLE!(Moodle)!very!important!to!us What!does!it!look!like!for!the!average!Kent!student? Access!via!Moodle!or!library!pages Is!it!seen!as!library!or!University? What!does!it!look!like!for!academic!staff? Staff!log!in,!edit!and!use!readinglists@kent!facilities ! !
! Training! !!! Training!!!! Training Regular!scheduled!training,!open!to!all!staff Drop!in!sessions!in!ALS!offices School!specific!sessions!arranged!as!required Individual!sessions!by!arrangement All!hands!on,!working!on!real!lists New!staff!sent!welcome!message!from!ALS Explains!library!systems!and!procedures Offers!help!using!the!reading!list!system Temporary!or!admin!staff!invited!to!work!in!the!ALS office!until!they!are!confident!using!the!system
! Support Dedicated!email!for!help Extensive!online!help Printed!guide Blog!during!original!implementation Champion!for!user!based!issues ! !
! Implementation Varies!between!faculties Humanities Dean!very!supportive Faculty!wide!instructions!and!deadlines Academics!to!maintain!their!own!lists Social!Sciences Support!from!Dean Faculty!wide!model Temporary!and!admin!staff!to!establish!lists Academics!to!make!only!minor!adjustments Sciences Academics!to!maintain!their!own!lists Taken!up!by!some!Schools Current!initiative!to!promote!in!others!via!SAM!and!library!reps !
! Staff!Perspective Representative!present Other!staff!perspectives: It!has!recently!been!agreed!at!Faculty!Learning!and!Teaching!that: i. all!new!modules!processed!during!Autumn!2012!should!have!reading!lists!readied!by the!end!of!January!for!2013I2014 ii. all!modules!to!be!taught!next!year!should!have!readings!lists!readied!by!May.!I!realize that!2013I2014!seems!a!long!way!off.!!But,!if!we!get!lists!readied!earlier!it!helps!the Library!plan!for!new!books!(and!other!materials),!and!thus!helps!to!ensure!that!we!and our!students!have!everything!we!need.! The!Panel!found!that!the!School!used!the!Talis!Aspire!system!to!communicate text!needs!to!the!library!and!that!this!worked!well. !
! Issues Intellectual!property Distinction!between!the!VLE!and!the!reading!list system 則 What!should!be!used!for!what? 則 ALS!drive!to!emphasise!that!the!reading!list!system includes!the!library !
! Student!Perspectives Its!great!because!you!can easily!find!relevant!books!on your!modules!and!even!save The!reading!lists things!to!your!own!space!for system!is!efficient, when!you!need!them. accurate!and!very ! accessible The!reading!list!system!gives the!most!apt!books!and!an!easy way!to!find!them!!and!does!it!in sync!with!the!library.!Its awesome. Positive!Politics!and!IR!student!views!expressed!at!a School!meeting!led!to!immediate!take:up!of!the reading!lists!system. 則 At!the!same!meeting!a!process!was!decided!which!kept both!staff!and!students!happy 則 This!solution!is!now!used!by!all!Social!Science!Schools
! Evolving!use!and!profile Readinglists@kent!visitors!5 Sept!1,!2012!to!Jan!31,!2013 Peak!around!the!beginning!of!term Steady!increase!in!use!until!Christmas!vacation Large!numbers!of!returning!visitors!(53%) Significant!proportion!of!visits!by!users!with mobile!devices
! Evolving!use!and!profile!II Kent!Business!School 則 Worry!at!out!of!date!lists!visible on!web 則 Resulting!in!concentrated!effort to!update!all!lists Longer!term!strategy 則 Roll!out!to!Medway Already!interest!in!the!Business School 則 Ensuring!that!Deans!remain supportive!and!lists!remain current

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The user perspective TAUG 2013

  • 1. ! University!of!Kent!Reading!Lists:! !!! !!!!!!!!!!!!The! user!perspective !!!!!!!!!!!!!!! The!user! perspective
  • 2. ! What!the!service!looks!like University!of!Kent!branded Integration!with!VLE!(Moodle)!very!important!to!us What!does!it!look!like!for!the!average!Kent!student? Access!via!Moodle!or!library!pages Is!it!seen!as!library!or!University? What!does!it!look!like!for!academic!staff? Staff!log!in,!edit!and!use!readinglists@kent!facilities ! !
  • 3. ! Training! !!! Training!!!! Training Regular!scheduled!training,!open!to!all!staff Drop!in!sessions!in!ALS!offices School!specific!sessions!arranged!as!required Individual!sessions!by!arrangement All!hands!on,!working!on!real!lists New!staff!sent!welcome!message!from!ALS Explains!library!systems!and!procedures Offers!help!using!the!reading!list!system Temporary!or!admin!staff!invited!to!work!in!the!ALS office!until!they!are!confident!using!the!system
  • 4. ! Support Dedicated!email!for!help Extensive!online!help Printed!guide Blog!during!original!implementation Champion!for!user!based!issues ! !
  • 5. ! Implementation Varies!between!faculties Humanities Dean!very!supportive Faculty!wide!instructions!and!deadlines Academics!to!maintain!their!own!lists Social!Sciences Support!from!Dean Faculty!wide!model Temporary!and!admin!staff!to!establish!lists Academics!to!make!only!minor!adjustments Sciences Academics!to!maintain!their!own!lists Taken!up!by!some!Schools Current!initiative!to!promote!in!others!via!SAM!and!library!reps !
  • 6. ! Staff!Perspective Representative!present Other!staff!perspectives: It!has!recently!been!agreed!at!Faculty!Learning!and!Teaching!that: i. all!new!modules!processed!during!Autumn!2012!should!have!reading!lists!readied!by the!end!of!January!for!2013I2014 ii. all!modules!to!be!taught!next!year!should!have!readings!lists!readied!by!May.!I!realize that!2013I2014!seems!a!long!way!off.!!But,!if!we!get!lists!readied!earlier!it!helps!the Library!plan!for!new!books!(and!other!materials),!and!thus!helps!to!ensure!that!we!and our!students!have!everything!we!need.! The!Panel!found!that!the!School!used!the!Talis!Aspire!system!to!communicate text!needs!to!the!library!and!that!this!worked!well. !
  • 7. ! Issues Intellectual!property Distinction!between!the!VLE!and!the!reading!list system 則 What!should!be!used!for!what? 則 ALS!drive!to!emphasise!that!the!reading!list!system includes!the!library !
  • 8. ! Student!Perspectives Its!great!because!you!can easily!find!relevant!books!on your!modules!and!even!save The!reading!lists things!to!your!own!space!for system!is!efficient, when!you!need!them. accurate!and!very ! accessible The!reading!list!system!gives the!most!apt!books!and!an!easy way!to!find!them!!and!does!it!in sync!with!the!library.!Its awesome. Positive!Politics!and!IR!student!views!expressed!at!a School!meeting!led!to!immediate!take:up!of!the reading!lists!system. 則 At!the!same!meeting!a!process!was!decided!which!kept both!staff!and!students!happy 則 This!solution!is!now!used!by!all!Social!Science!Schools
  • 9. ! Evolving!use!and!profile Readinglists@kent!visitors!5 Sept!1,!2012!to!Jan!31,!2013 Peak!around!the!beginning!of!term Steady!increase!in!use!until!Christmas!vacation Large!numbers!of!returning!visitors!(53%) Significant!proportion!of!visits!by!users!with mobile!devices
  • 10. ! Evolving!use!and!profile!II Kent!Business!School 則 Worry!at!out!of!date!lists!visible on!web 則 Resulting!in!concentrated!effort to!update!all!lists Longer!term!strategy 則 Roll!out!to!Medway Already!interest!in!the!Business School 則 Ensuring!that!Deans!remain supportive!and!lists!remain current