Adult learning has evolved over the past 5 years from more passive listening to active engagement through physical movement and group activities. Training methods have also advanced, replacing outdated computer-based trainings with hands-on experience and lively discussions. Effective learning now involves two-way communication, debate, and accountability between all parties rather than one-direction instruction.
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Then and now
1. What can we note about adult learning from 5
years of observation
2. THEN NOW
Stand in one place. Listen. Physical activity is a must.
Moving around forming
breakout groups and
returning as a group for
report outs or talking walks
to review visuals creates a
positive learning
environment.
We learn through
engagement
3. THEN NOW
CBTS
DTV
Very little hands on training
Technology advancements
A whole day of hands on
training
Discussion and activities
over DTVs
CBTs completed before
actual training
4. THEN NOW
One way communication Discussion and debate
Feedback is a gift- must be
a two-way street
5. THEN NOW
Typical cashier
College/high school age
earning money to pay bills
Typical cashier
High School age
College age
Post college
Retired age
6. THEN NOW
Accountability:
NONE!
Accountability:
Cashiers are expected to
achieve CCG goal of 95
each week
Communicate with
supervisor, trainer,
management, other
associates