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#
10 IMPORTANT LESSONS FROM 30 YEARS IN THE ACCOUNTING
PROFESSION
Rob Pillans
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1. HOW YOU
BEHAVE AS A
LEADER
MATTERS... A
LOT
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How you behave as a leader mattersa lot
Identify one behaviour in your business that
comes from leaders and is mimicked by others
Score out of 10
#
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 THEN SUBTITLE
Whats your name?
2. DISUNITY
IS DEATH
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Disunity is death
Continuous struggle
Implosion
Build a bridge
Agree to split
#
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Disunity is death
Have a process to identify what you want
Disagree/debate in private, agree in public
Have a decision making policy
Get clear on owner remuneration
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Disunity is death
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
3. SMALLER
FIRMS CAN
LEARN FROM
LARGER FIRMS
AND VICE VERSA
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Whats your name?
Smaller firms can learn from larger firms
Recruitment
Training
Performance feedback and management
Career planning and management
#
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Whats your name?
And vice versa
Take a few risks  just try stuff and see what
happens
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Smaller firms can learn from larger firms..
Identify one thing could you change in relation
to recruitment, training, performance
feedback or career planning and management
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
4. YOU CAN DO
MORE WITH
LESS THAN YOU
THINK
(PROCESS AND
PEOPLE)
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You can do more with less than you think
Eliminate
Simplify
Standardise
Automate
Philippines (outsource)
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Identify one task or process you could
eliminate, simplify, standardise, automate or
outsource
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
5. THE PHYSICAL
WORK
ENVIRONMENT
MAKES A
DIFFERENCE
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
The physical work environment makes a
difference
Assess message being sent to clients and team
How do our people work best?
How do we support that?
Get the team involved
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
The physical work environment makes a
difference
What is one change you could make to your
physical work environment?
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
6. TALK TO
YOUR
CLIENTS AND
YOU GET
WORK
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Talk to your clients and you get work
Systemise /schedule client visits
Use structure / tools to assist
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Talk to your clients and you get work
Who genuinely has client visits systemised
/scheduled?
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
7. IT MATTERS
WHAT YOU
MEASURE... SO
MEASURE THE
IMPORTANT
STUFF
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
It matters what you measure
Prospects
Clients
Team
The end results
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
It matters what you measure
What is one thing you could start measuring
(and managing) when you return to your
office?
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
8. MAKE THE
MONEY
IRRELEVANT
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Make the money irrelevant
Identify and manage your moments of truth
for wow
Do what you say you will do
Take a genuine interest
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Make the money irrelevant
What is the one client or team initiative you
will implement next week?
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
9. SUCCESS
NOT
PERFECTION
(THE 80/100
RULE)
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Success not perfection (80/100 rule)
Identify what you do at 100% that only needs
80%
Identify what you do at 80% that needs 100%
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Success not perfection (80/100 rule)
What is one thing you do now to 100% that
you could to 80% without risk?
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
10. SENIOR
ACCOUNTING
PEOPLE SPEND 50%
OF THEIR TIME ON
STUFF THEY
SHOULD NOT BE
DOING
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Senior accounting people spend 50% of their
time doing stuff they should not be doing
What one task will you delegate to someone
else (identify who)
Score out of 10
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
1. How you behave as a leader matters.. a lot
2. Disunity is death
3. Smaller firms can learn from larger firms and vice versa
4. You can do more with less than you think
5. The physical work environment makes a difference
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
6. Talk to your clients and you get work
7. It matters what you measure, so measure the important
stuff
8. Make the money irrelevant
9. Success not perfection (80/100 rule)
10. Most senior accountants spend at least 50% of the time
doing tasks that someone else should be doing
#
TITLE GOES HERE
 THEN SUBTITLE
Whats your name?
Score out of 100
Three action points
#

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THEPAC2014 - Rob Pillans - 10 Lessons From 30 Years

  • 1. TITLE GOES HERE THEN SUBTITLE Whats your name? # 10 IMPORTANT LESSONS FROM 30 YEARS IN THE ACCOUNTING PROFESSION Rob Pillans
  • 2. TITLE GOES HERE THEN SUBTITLE Whats your name? 1. HOW YOU BEHAVE AS A LEADER MATTERS... A LOT
  • 3. TITLE GOES HERE THEN SUBTITLE Whats your name? How you behave as a leader mattersa lot Identify one behaviour in your business that comes from leaders and is mimicked by others Score out of 10 #
  • 4. TITLE GOES HERE THEN SUBTITLE Whats your name? 2. DISUNITY IS DEATH
  • 5. TITLE GOES HERE THEN SUBTITLE Whats your name? Disunity is death Continuous struggle Implosion Build a bridge Agree to split #
  • 6. TITLE GOES HERE THEN SUBTITLE Whats your name? Disunity is death Have a process to identify what you want Disagree/debate in private, agree in public Have a decision making policy Get clear on owner remuneration #
  • 7. TITLE GOES HERE THEN SUBTITLE Whats your name? Disunity is death Score out of 10 #
  • 8. TITLE GOES HERE THEN SUBTITLE Whats your name? 3. SMALLER FIRMS CAN LEARN FROM LARGER FIRMS AND VICE VERSA
  • 9. TITLE GOES HERE THEN SUBTITLE Whats your name? Smaller firms can learn from larger firms Recruitment Training Performance feedback and management Career planning and management #
  • 10. TITLE GOES HERE THEN SUBTITLE Whats your name? And vice versa Take a few risks just try stuff and see what happens #
  • 11. TITLE GOES HERE THEN SUBTITLE Whats your name? Smaller firms can learn from larger firms.. Identify one thing could you change in relation to recruitment, training, performance feedback or career planning and management Score out of 10 #
  • 12. TITLE GOES HERE THEN SUBTITLE Whats your name? 4. YOU CAN DO MORE WITH LESS THAN YOU THINK (PROCESS AND PEOPLE)
  • 13. TITLE GOES HERE THEN SUBTITLE Whats your name? You can do more with less than you think Eliminate Simplify Standardise Automate Philippines (outsource) #
  • 14. TITLE GOES HERE THEN SUBTITLE Whats your name? Identify one task or process you could eliminate, simplify, standardise, automate or outsource Score out of 10 #
  • 15. TITLE GOES HERE THEN SUBTITLE Whats your name? 5. THE PHYSICAL WORK ENVIRONMENT MAKES A DIFFERENCE
  • 16. TITLE GOES HERE THEN SUBTITLE Whats your name? The physical work environment makes a difference Assess message being sent to clients and team How do our people work best? How do we support that? Get the team involved #
  • 17. TITLE GOES HERE THEN SUBTITLE Whats your name? The physical work environment makes a difference What is one change you could make to your physical work environment? Score out of 10 #
  • 18. TITLE GOES HERE THEN SUBTITLE Whats your name? 6. TALK TO YOUR CLIENTS AND YOU GET WORK
  • 19. TITLE GOES HERE THEN SUBTITLE Whats your name? Talk to your clients and you get work Systemise /schedule client visits Use structure / tools to assist #
  • 20. TITLE GOES HERE THEN SUBTITLE Whats your name? Talk to your clients and you get work Who genuinely has client visits systemised /scheduled? Score out of 10 #
  • 21. TITLE GOES HERE THEN SUBTITLE Whats your name? 7. IT MATTERS WHAT YOU MEASURE... SO MEASURE THE IMPORTANT STUFF
  • 22. TITLE GOES HERE THEN SUBTITLE Whats your name? It matters what you measure Prospects Clients Team The end results #
  • 23. TITLE GOES HERE THEN SUBTITLE Whats your name? It matters what you measure What is one thing you could start measuring (and managing) when you return to your office? Score out of 10 #
  • 24. TITLE GOES HERE THEN SUBTITLE Whats your name? 8. MAKE THE MONEY IRRELEVANT
  • 25. TITLE GOES HERE THEN SUBTITLE Whats your name? Make the money irrelevant Identify and manage your moments of truth for wow Do what you say you will do Take a genuine interest #
  • 26. TITLE GOES HERE THEN SUBTITLE Whats your name? Make the money irrelevant What is the one client or team initiative you will implement next week? Score out of 10 #
  • 27. TITLE GOES HERE THEN SUBTITLE Whats your name? 9. SUCCESS NOT PERFECTION (THE 80/100 RULE)
  • 28. TITLE GOES HERE THEN SUBTITLE Whats your name? Success not perfection (80/100 rule) Identify what you do at 100% that only needs 80% Identify what you do at 80% that needs 100% #
  • 29. TITLE GOES HERE THEN SUBTITLE Whats your name? Success not perfection (80/100 rule) What is one thing you do now to 100% that you could to 80% without risk? Score out of 10 #
  • 30. TITLE GOES HERE THEN SUBTITLE Whats your name? 10. SENIOR ACCOUNTING PEOPLE SPEND 50% OF THEIR TIME ON STUFF THEY SHOULD NOT BE DOING
  • 31. TITLE GOES HERE THEN SUBTITLE Whats your name? Senior accounting people spend 50% of their time doing stuff they should not be doing What one task will you delegate to someone else (identify who) Score out of 10 #
  • 32. TITLE GOES HERE THEN SUBTITLE Whats your name? 1. How you behave as a leader matters.. a lot 2. Disunity is death 3. Smaller firms can learn from larger firms and vice versa 4. You can do more with less than you think 5. The physical work environment makes a difference #
  • 33. TITLE GOES HERE THEN SUBTITLE Whats your name? 6. Talk to your clients and you get work 7. It matters what you measure, so measure the important stuff 8. Make the money irrelevant 9. Success not perfection (80/100 rule) 10. Most senior accountants spend at least 50% of the time doing tasks that someone else should be doing #
  • 34. TITLE GOES HERE THEN SUBTITLE Whats your name? Score out of 100 Three action points #