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Sprinklr version 3.0.3             Functionality Document




                         <TOPIC>




                                                Sprinklr©
Sprinklr version 3.0.3                                       Functionality Document


Version         Description of Change              Author            Date


1           Initial Draft               <Author>            <Date>
2           Reviewed By                 <Reviewer Name>     <Date>




                                                                            Sprinklr©
Sprinklr version 3.0.3                                    Functionality Document


                                               CONTENTS

1    INTRODUCTION                                                      4
    1.1 PURPOSE                                                        4
    1.2 SCOPE                                                          4
    1.3 REFERENCES                                                        4
    1.4 LIMITATIONS/ ASSUMPTIONS                                       4
2    DATA FLOW DIAGRAM                                                    5
    2.1 GRABBING PRIVATE MESSAGES                                      Error!
    Bookmark not defined.
    2.2 CONFIGURATION SETUP                                               5
3. FUNCTIONALITY DESCRIPTION                                              5
    3.1 Backend                                                           5
    3.2 UI                                                                5
     3.2.1     Which client will be affected                              5
     3.2.2     Conversations and Workflow                                 6
     3.2.3     Monitoring Dashboard                                       6
     3.2.4     Queues and Workflow                                    6
     3.2.5     Rules(Admin Section)                                   6




                                                                       Sprinklr©
Sprinklr version 3.0.3                                                           Functionality Document


1     INTRODUCTION
<Give an intro on what the document is talking about>

1.1    PURPOSE
        Why are we doing this changes
        Who are benefited

1.2    SCOPE
        What are the sections we are planning to test? List in details every sub section
        What is the functionality regression for this change excluding the entire system regression

1.3    REFERENCES
        Handoff session link
        Link for any other requirement document if any

1.4    LIMITATIONS/ ASSUMPTIONS
        What is not implemented
        What is planned for next release




                                                                                               Sprinklr©
Sprinklr version 3.0.3                                                     Functionality Document


2     DATA FLOW DIAGRAM

2.1 TOPIC


                                  Pictorial representation of the flow




2.2 CONFIGURATION SETUP
        What are all the setup we need to do before we start the testing
            o Backend daemon details
            o Logs
            o Conf
        What are all the client properties associated with this changes

3. FUNCTIONALITY DESCRIPTION

3.1    Backend
        Detailed step by step description on the backend flow
        What are the tables involved
        What are the new tables/fields added
        What fields will be affected by every action in UI

3.2    UI
        Short description on the UI changes
        Description on the various option
        Screen shots of major visible change in UI

3.2.1 Which client will be affected
        All Clients will be able to see the new changes.




                                                                                        Sprinklr©
Sprinklr version 3.0.3             Functionality Document


3.2.2 Conversations and Workflow

3.2.3 Monitoring Dashboard

3.2.4 Queues and Workflow

3.2.5 Rules(Admin Section)




                                                Sprinklr©

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