TI Curriculum
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The 20-week YMCA training curriculum provides office skills training in 4 phases: weeks 1-4 focus on core computer, business, and customer service skills; weeks 5-8 allow for specialization in areas like administrative support, financial services, health insurance, or medical office support; weeks 9-12 include simulations of working in virtual companies; and weeks 13-20 include an unpaid internship placement with an employer partner, with ongoing keyboarding, data entry, and career management training throughout the first 12 weeks.
TI Curriculum
- 1. YMCA TRAINING, INC. 20-Week Office Skills Training Curriculum WEEKS 1 4 CORE SKILLS Overview of the Computer Microsoft Windows Microsoft Word Microsoft Excel Business Math Email, including Microsoft Outlook Internet Navigation Customer Service and Call Center WEEKS 5 8 SPECIALIZATIONS Administrative Support Microsoft Word, Excel, PowerPoint, intro to Access, filing, data entry, project management, meeting facilitation and agendas, reception, travel arrangements and itinerary, conference preparation Financial Services overview of financial services, banking regulations including the Frank-Dodd Act, mutual fund concepts, foreign currency; Insurance Overview of property and casualty Insurance, policies, claims, and regulations additional Microsoft Excel, WinRater software Health Insurance Customer Service Overview of Managed Care Organizations, benefit administration, claims processing software, health insurance, medical terminology, HIPAA, advanced customer service training Medical Office Support Medical terminology, HIPAA, patient registration and scheduling, intro to billing and coding, front desk and phone procedures, medical records management WEEKS 9 12 OFFICE SIMULATIONS Working in departments, trainees perform all the work to keep these virtual companies operating, including customer service, order processing, recordkeeping, patient registration, and management JK Distributors a virtual distribution company, with customers, suppliers, accounting Tremont Street Cooperative Bank a virtual bank TIFSA Insurance Company a virtual insurance agency American Cross Insurance a virtual health insurance company Health Centers virtual clinics: family practice and womens health center WEEKS 13 20 INTERNSHIPS Upon satisfactory completion of the 12-week training, trainees will be recommended for an 8-week, 4 day/week internship at one of Training, Inc.s many employer partners Trainees increase skills and knowledge while meeting job requirements at unpaid internship sites WEEKS 1 12 ONGOING Keyboarding and Data Entry Career management resumes, cover letters, interview practice WEEKS 20+ JOB SEEKER SUPPORT On-line search and applications, interview practice