際際滷

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TRAVELS AND TOURISM
Travel :- The nonroutine movement of people back and  forth  between. their residences and one or more destinations, including business related trips. Definition Tourism :- Associates with leisure forms of travel, including Primarily Pleasure trips and visits to friends  and relatives
Introduction LARGEST FOREIGN EXCHANGE EARNER   WIDE INDUSTRY CREATES EMPLOYMENT EXPORT HOUSE STATUS
Types of tourism   Religious tourism Eco tourism Medical tourism Domestic tourism
Impact of tourism Industry  on indian environment Tourism is an invisible trade that stimulates many economic benefits Generates employment opportunities Low level of investment  Declaring certain areas as most tourist attractions Better infrastructure facilities generated
FACTORS DEVELOPING  TOURISM Natural factors Socio economic factors Political factors
CHARACTERISTICS OF TRAVELS AND TOURISM INDUSTRY Intangibility Perishability Inseparability Heterogeneity Ownership Simultaneity QUALITY MEASUREMENT Nature of demand
SERVICE ENCOUNTER
SERVICE FAILURE
SERVICE FAILURE SERVICE RECOVERY
MAJOR PLAYERS IN  THE INDUSTRY K UONI KESARI THOMAS COOK RAJ TRAVELS & TOURS COX AND KINGS
Marketing mix on travels  and tourism industry  RODUCT:- Core product Destination  basic product Ticket booking, transport, sight seeing, hotel booking . Expected product - Customer expects the organization to offer   - Examples -seat availability on needed time ,  - Accurate information, - Quick check in for the senior manger of the company , - Authentic information, information about various packages,    different routes leading to a particular destination .
Augmented product   Distinguish itself from others  EXAMPLES OF AUGMENTED PRODUCTS ARE     - Flat beds in business class,   - Wi-fi connection in hotels,    - Customized meals on board,   - Hotels providing laptops on request,   - Internet access as complimentary for the    corporate packages. Potential product -Totally customized tour packages, A grade service at   every stage.   Example: -   underwater tourism, - hovercraft for traveling
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL product
Marketing mix on travels  and tourism industry  PRICE:-   PRICE ACCORDING TO QUALITY OF SERVICE   INTERNAL FACTORS   DISCOUNTS
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PRICE
Marketing mix on travels  and tourism industry  PROMOTION   PRICE ACCORDING TO QUALITY OF SERVICE   INTERNAL FACTORS   DISCOUNTS
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PROMOTION
Marketing mix on travels  and tourism industry  PLACE
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PLACE
Marketing mix on travels  and tourism industry  PEOPLE
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PEOPLE
Marketing mix on travels  and tourism industry  PROCESS
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PROCESS
Marketing mix on travels  and tourism industry  PHYSICAL EVIDENCE
COMPARISON BETWEEN COX &  KINGS AND RAJ TRAVEL PHYSICAL EVIDENCE
CONCLUSION
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Tnt ppt d

  • 2. Travel :- The nonroutine movement of people back and forth between. their residences and one or more destinations, including business related trips. Definition Tourism :- Associates with leisure forms of travel, including Primarily Pleasure trips and visits to friends and relatives
  • 3. Introduction LARGEST FOREIGN EXCHANGE EARNER WIDE INDUSTRY CREATES EMPLOYMENT EXPORT HOUSE STATUS
  • 4. Types of tourism Religious tourism Eco tourism Medical tourism Domestic tourism
  • 5. Impact of tourism Industry on indian environment Tourism is an invisible trade that stimulates many economic benefits Generates employment opportunities Low level of investment Declaring certain areas as most tourist attractions Better infrastructure facilities generated
  • 6. FACTORS DEVELOPING TOURISM Natural factors Socio economic factors Political factors
  • 7. CHARACTERISTICS OF TRAVELS AND TOURISM INDUSTRY Intangibility Perishability Inseparability Heterogeneity Ownership Simultaneity QUALITY MEASUREMENT Nature of demand
  • 11. MAJOR PLAYERS IN THE INDUSTRY K UONI KESARI THOMAS COOK RAJ TRAVELS & TOURS COX AND KINGS
  • 12. Marketing mix on travels and tourism industry RODUCT:- Core product Destination basic product Ticket booking, transport, sight seeing, hotel booking . Expected product - Customer expects the organization to offer - Examples -seat availability on needed time , - Accurate information, - Quick check in for the senior manger of the company , - Authentic information, information about various packages, different routes leading to a particular destination .
  • 13. Augmented product Distinguish itself from others EXAMPLES OF AUGMENTED PRODUCTS ARE - Flat beds in business class, - Wi-fi connection in hotels, - Customized meals on board, - Hotels providing laptops on request, - Internet access as complimentary for the corporate packages. Potential product -Totally customized tour packages, A grade service at every stage. Example: - underwater tourism, - hovercraft for traveling
  • 14. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL product
  • 15. Marketing mix on travels and tourism industry PRICE:- PRICE ACCORDING TO QUALITY OF SERVICE INTERNAL FACTORS DISCOUNTS
  • 16. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PRICE
  • 17. Marketing mix on travels and tourism industry PROMOTION PRICE ACCORDING TO QUALITY OF SERVICE INTERNAL FACTORS DISCOUNTS
  • 18. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PROMOTION
  • 19. Marketing mix on travels and tourism industry PLACE
  • 20. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PLACE
  • 21. Marketing mix on travels and tourism industry PEOPLE
  • 22. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PEOPLE
  • 23. Marketing mix on travels and tourism industry PROCESS
  • 24. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PROCESS
  • 25. Marketing mix on travels and tourism industry PHYSICAL EVIDENCE
  • 26. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PHYSICAL EVIDENCE