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Through Other Eyes
An Experiential Training Workshop



             Thursday 28th June 2012
                   Tavis House
               1-6 Tavistock Square
                     London
                    WC1H 9NA
Agenda - Morning

09:00   Registration

09:30   Chairs Welcome  Ian Rutter  Senior Manager, Engage Business Network

09:45    Jane Barmer, Development Manager, Age UK Training
    Workshop Briefing and Preparation

10:15   Through Other Eyes Experience, which includes a short walk to the UCL
        ICT Suite

11:35   Refreshments in Tavis House

11:45   Debrief and Plenary Session, contextualising the Learning Experience

12:45   Lunch for both the morning and afternoon workshops delegates

13:30   Close
Agenda - Afternoon

12:45   Registration and Lunch for afternoon delegates

13:30   Close for Morning delegates

13:30    Chairs Welcome  Ian Rutter  Senior Manager, Engage Business Network

13:45    Jane Barmer, Development Manager, Age UK Training
    Workshop Briefing and Preparation

14:15   Through Other Eyes Experience, which includes a short walk to the UCL
        ICT Suite

15:35   Refreshments in Tavis House

15:45   Debrief and Plenary Session, contextualising the Learning Experience

16:45   Close
Welcome

Ian Rutter  Senior Manager, Engage Business Network


Housekeeping:

Fire Alarm Test at Midday

Video Recording of the sessions
Business Context

"Green man 'too fast for slow elderly' (BBC News June 2012)

Dr Laura Asher, report leader and public health expert at University
College London, said: "Walking is an important activity for older
people as it provides regular exercise and direct health benefits.

"Being unable to cross a road may deter them from walking, reducing
their access to social contacts and interaction, local health services
and shops that are all important in day-to-day life."
Business Context
Marketers Should Consider Packaging When Reaching Older
Consumers (PRS Research)

Marketers of consumer goods know that packaging is key to
increasing and maintaining sales. So what's being done in research,
development and deployment of packaging targeted specifically at the
largest and most moneyed demographics -- Boomers and Seniors?

"The irony is, anything you do for the older demographic would work
well for everybody."
Business Context
Lansley watched in embarrassment while a blind person tried to place
an order. "After half an hour he hadn't managed to put anything in the
shopping cart," says Lansley. "So I banged my fist on the table and
said: 'I'm so sorry. This is dreadful.' I made a promise that I would
change the site and walked out of the building a changed person. This
was an example of one of the people who could benefit most from
home shopping and he couldn't use it."

Not only do we get the satisfaction of doing the right thing, but it's a
great market opportunity in its own right.

Many fully-sighted people find Tesco's Access site easier to use than
other sites. The site now attracts a much wider audience, spending
贈13 million a year.
The Marketplace

 The over 50s account for 80% of the UKs wealth:

                           贈300 billion

 Total annual spending by households including someone aged 65+:

                           贈109 billion

 Percentage of people aged 65+ who think businesses have little
interest in the consumer needs of older people:

                                39%
THROUGH OTHER EYES




Jane Barmer
Ageing Society : Design Challenges

 Reduced:                                      Decline in
  Mobility                                     Memory
  Sight                                        Information processing
  Hearing                                      Numeracy skills
  Dexterity
  Touch
                        Physical   Cognitive



                        Economic   Social /
                                   Emotional
                                                  Diminished access
 Changes to income
                                                   to social networks
  & spending patterns
                                                  Changes in emotional
 Income value erodes
                                                   needs / responses
  over time


  Through Other Eyes
Human Ageing



UNIVERSAL             - everyone ages


PROGRESSIVE - we cannot stop the process

INTRINSIC             - it is irreversible / cannot be corrected


 we will never be younger than we are today


 Through Other Eyes
Not a Homogenous Group


 Ageing is an individual experience; people age in
  different ways

 The accumulation of affect is dramatically different
  from one person to another

 Peoples response to and ability to cope with the ageing
  process, differs greatly




 Through Other Eyes
Biological Ageing  how do we age?


                VISION          HAIR

     SMELL / TASTE              HEARING

      RESPIRATORY               BONES

 CARDIOVASCULAR                 SKIN / TOUCH

GASTROINTESTINAL                MUSCLE

   IMMUNE SYSTEM                NERVOUS SYSTEM

    REPRODUCTIVE                URINARY STYSTEM




 Through Other Eyes
Aspects of Natural Ageing
     Sensory          Physical          Cognitive



        Vision         Locomotion
                                          Intellectual
                                          Functioning


        Hearing          Dexterity



                                         Communication
         Touch        Reach & Stretch

 Through Other Eyes
Impairment, Age & Daily Living Activities


     %
Dependent




                                            Age


                      Activity
Through Other Eyes
12 million UK people of state pension age +

                         Feature                      Million

With at least one impairment                           9.3
Hearing (10 million across ages)                       6.3
Lifting, carrying, moving objects                      6.0
Mobility                                               5.7
Limiting long term illness (15 million across ages)    4.3
Arthritis (10 million across ages)                     3.3
Manual dexterity                                       2.5
Physical coordination                                  2.2
Memory or concentration                                1.7
Sight (2 million across ages)                          1.6
Effects of a Stroke (1 million across ages)            0.8
No impairment                                          2.7
  Through Other Eyes
Vision  4 Common Disorders
                            in Later Life
    Macular                                                        Glaucoma 5%
Degeneration 16.7%

                           Normal Vision 61.6%



                                                                   Diabetic
                                                                Retinopathy 3%
  Cataract 13.7%



                        Source: www.nei.nih.goc/sims/sims/htm




   Through Other Eyes
De  Brief Session



        Strongest Impression / emotion?

        Hardest part? WHY?

        What "limited" you the most?

        What helped? HOW?



 Through Other Eyes
Inclusive Approaches




   something you would like changed


   why do you want to change this?


   what steps might progress this?



Through Other Eyes
Text & Fonts




                     
                     
                     
                     
                     


                         Source: RNIB


Through Other Eyes
Colour Contrast



  CANCEL                     Cancel
                     Clear
     ENTER                   Enter

Through Other Eyes
Improving Visual Packaging




Through Other Eyes
Outcomes


 Know the opportunities & challenges demographic change presents to

    providers of products & services

 Recognise a range of physical & sensory changes that affect

    the capability of people in later life

 Identify practical solutions for improving product & service provision for

    the ageing consumer marketplace




  Through Other Eyes
Inclusive Design & Capability

 Inclusive Design:
 Design of mainstream products
 and/or services that are                                    Disabled

 accessible to, and usable by,
 people with the widest range of                        Reduced Capability

 abilities within the widest range
 of situations without the need
                                                           Fully Capable
 for special adaptation or design
                                     Source Benkztin & Juhlins, inclusive design: design for the
                                     whole population (2003)



British Standard 7000  6: 2005

  Through Other Eyes
Cognitive Decline




        Source: Disconnected Mind Project University of Edinburgh


Through Other Eyes

More Related Content

Through Other Eyes event 28 june 2012

  • 1. Through Other Eyes An Experiential Training Workshop Thursday 28th June 2012 Tavis House 1-6 Tavistock Square London WC1H 9NA
  • 2. Agenda - Morning 09:00 Registration 09:30 Chairs Welcome Ian Rutter Senior Manager, Engage Business Network 09:45 Jane Barmer, Development Manager, Age UK Training Workshop Briefing and Preparation 10:15 Through Other Eyes Experience, which includes a short walk to the UCL ICT Suite 11:35 Refreshments in Tavis House 11:45 Debrief and Plenary Session, contextualising the Learning Experience 12:45 Lunch for both the morning and afternoon workshops delegates 13:30 Close
  • 3. Agenda - Afternoon 12:45 Registration and Lunch for afternoon delegates 13:30 Close for Morning delegates 13:30 Chairs Welcome Ian Rutter Senior Manager, Engage Business Network 13:45 Jane Barmer, Development Manager, Age UK Training Workshop Briefing and Preparation 14:15 Through Other Eyes Experience, which includes a short walk to the UCL ICT Suite 15:35 Refreshments in Tavis House 15:45 Debrief and Plenary Session, contextualising the Learning Experience 16:45 Close
  • 4. Welcome Ian Rutter Senior Manager, Engage Business Network Housekeeping: Fire Alarm Test at Midday Video Recording of the sessions
  • 5. Business Context "Green man 'too fast for slow elderly' (BBC News June 2012) Dr Laura Asher, report leader and public health expert at University College London, said: "Walking is an important activity for older people as it provides regular exercise and direct health benefits. "Being unable to cross a road may deter them from walking, reducing their access to social contacts and interaction, local health services and shops that are all important in day-to-day life."
  • 6. Business Context Marketers Should Consider Packaging When Reaching Older Consumers (PRS Research) Marketers of consumer goods know that packaging is key to increasing and maintaining sales. So what's being done in research, development and deployment of packaging targeted specifically at the largest and most moneyed demographics -- Boomers and Seniors? "The irony is, anything you do for the older demographic would work well for everybody."
  • 7. Business Context Lansley watched in embarrassment while a blind person tried to place an order. "After half an hour he hadn't managed to put anything in the shopping cart," says Lansley. "So I banged my fist on the table and said: 'I'm so sorry. This is dreadful.' I made a promise that I would change the site and walked out of the building a changed person. This was an example of one of the people who could benefit most from home shopping and he couldn't use it." Not only do we get the satisfaction of doing the right thing, but it's a great market opportunity in its own right. Many fully-sighted people find Tesco's Access site easier to use than other sites. The site now attracts a much wider audience, spending 贈13 million a year.
  • 8. The Marketplace The over 50s account for 80% of the UKs wealth: 贈300 billion Total annual spending by households including someone aged 65+: 贈109 billion Percentage of people aged 65+ who think businesses have little interest in the consumer needs of older people: 39%
  • 10. Ageing Society : Design Challenges Reduced: Decline in Mobility Memory Sight Information processing Hearing Numeracy skills Dexterity Touch Physical Cognitive Economic Social / Emotional Diminished access Changes to income to social networks & spending patterns Changes in emotional Income value erodes needs / responses over time Through Other Eyes
  • 11. Human Ageing UNIVERSAL - everyone ages PROGRESSIVE - we cannot stop the process INTRINSIC - it is irreversible / cannot be corrected we will never be younger than we are today Through Other Eyes
  • 12. Not a Homogenous Group Ageing is an individual experience; people age in different ways The accumulation of affect is dramatically different from one person to another Peoples response to and ability to cope with the ageing process, differs greatly Through Other Eyes
  • 13. Biological Ageing how do we age? VISION HAIR SMELL / TASTE HEARING RESPIRATORY BONES CARDIOVASCULAR SKIN / TOUCH GASTROINTESTINAL MUSCLE IMMUNE SYSTEM NERVOUS SYSTEM REPRODUCTIVE URINARY STYSTEM Through Other Eyes
  • 14. Aspects of Natural Ageing Sensory Physical Cognitive Vision Locomotion Intellectual Functioning Hearing Dexterity Communication Touch Reach & Stretch Through Other Eyes
  • 15. Impairment, Age & Daily Living Activities % Dependent Age Activity Through Other Eyes
  • 16. 12 million UK people of state pension age + Feature Million With at least one impairment 9.3 Hearing (10 million across ages) 6.3 Lifting, carrying, moving objects 6.0 Mobility 5.7 Limiting long term illness (15 million across ages) 4.3 Arthritis (10 million across ages) 3.3 Manual dexterity 2.5 Physical coordination 2.2 Memory or concentration 1.7 Sight (2 million across ages) 1.6 Effects of a Stroke (1 million across ages) 0.8 No impairment 2.7 Through Other Eyes
  • 17. Vision 4 Common Disorders in Later Life Macular Glaucoma 5% Degeneration 16.7% Normal Vision 61.6% Diabetic Retinopathy 3% Cataract 13.7% Source: www.nei.nih.goc/sims/sims/htm Through Other Eyes
  • 18. De Brief Session Strongest Impression / emotion? Hardest part? WHY? What "limited" you the most? What helped? HOW? Through Other Eyes
  • 19. Inclusive Approaches something you would like changed why do you want to change this? what steps might progress this? Through Other Eyes
  • 20. Text & Fonts Source: RNIB Through Other Eyes
  • 21. Colour Contrast CANCEL Cancel Clear ENTER Enter Through Other Eyes
  • 23. Outcomes Know the opportunities & challenges demographic change presents to providers of products & services Recognise a range of physical & sensory changes that affect the capability of people in later life Identify practical solutions for improving product & service provision for the ageing consumer marketplace Through Other Eyes
  • 24. Inclusive Design & Capability Inclusive Design: Design of mainstream products and/or services that are Disabled accessible to, and usable by, people with the widest range of Reduced Capability abilities within the widest range of situations without the need Fully Capable for special adaptation or design Source Benkztin & Juhlins, inclusive design: design for the whole population (2003) British Standard 7000 6: 2005 Through Other Eyes
  • 25. Cognitive Decline Source: Disconnected Mind Project University of Edinburgh Through Other Eyes

Editor's Notes

  • #17: Special features of the older market:Large numbers of people with functional disabilityUp to 4 million have a (major) limitation to their daily activities caused by illness and disability Many more have at least one impairmentAge UK Stats June 2012About 3 million people in the UK have osteoporosis, and this is responsible for around 230,000fractures each year
  • #24: Older People are an increasing proportion of the population. Many have special needs, but collectively they form an important part of the consumer market. What are their needs and aspirations, and what barriers do they experience in accessing goods and services?This interactive and simulation workshop is based on the 卒Through other Eyes卒 programme originated by gerontologists in Ontario and will enable participants to explore the realities of design for older people. It will offer a powerful insight into what it is like to be older & excluded due to physical and sensory impairments, the environment &/or service or product design.The programme facilitates experiential learning which challenges attitudes to older people and the design, development and packaging of products and services provided for them.
  • #25: Inclusive design encourages manufacturers and providers to define the target population as the maximum number of people who could use the product and it aims to minimise the number (at the top of pyramid below) for whom specially adapted products are required.Inclusive design also encourages designers and providers to gain an understanding of the needs and abilities of the diverse market and how consumer needs may alter with age and changing ability.
  • #26: Currently, loss of cognitive skills our ability to think and remember is the single biggest reason why older people lose their independence and need 24-hour care. Over one million people in the UK over 65 have some degree of age-related cognitive impairment and 80 per cent of those diagnosed with significant impairment will develop dementia within six years. With demographic change bring a larger ageing society the number is expected to grow.A major research project that Age UK has been supporting at Edinburgh University focusing on cognitive decline has highlighted how peoples ability to process and understand information changes over time. The work has its roots in studies which began in 1947 and has tracked the same cohort of people over their lives, with them being tested at interval, the most recent of which was aged 73.This unique research shows is that mental ability, on average, declines quite gradually over most of our lives with the decline being offset by our innate use of experience. However, some forms of mental decline are more pronounced than others and the biggest declines occur after the age of 60.While our verbal abilities are retained virtually all our lives our inductive reasoning, perceptual speed, verbal memory and spatial awareness all decline markedly, on average, after the age of 60. These are all important, however, some are more important than others in different kinds of daily living activities For example - inductive reasoning is the form of reasoning that constructs or evaluates inductive arguments- Verbal memory is our memory of words- Perceptual speed is our ability to read and take in informationthese are very important in our ability to interact with some of the tasks we might encounter in a telephone call relating to our finances and decline in these would impair the ability of someone to review a document, assess information on it and communicate information in a timely manner.(call centre staff cite incidents of older clients going off to find some data and returning 20 minutes later not realising the period of time that has passed)