Top 10 Managing Protocols For Success
- 1. Top 10 Managing Protocols for successbyBonnie Canavino President Red Cherry Group
- 2. Bonnie brings an accomplished career of thirty years in the private spa industry including corporate management & training, all in the beauty industry with a passion of growing spa with integrity from professional to professional.Bonnie Canavino Creator of the Red Cherry GroupManufacturers of Amrit Organic & Spa Specifics!
- 3. Protocols of Management SuccessCall it an art, a passion or the great never ending challenge; it all boils down to the right protocols with the perfect attribute.pro-to-col n. preliminary draft, as a treaty, draft and report or the rules of diplomatic and state etiquette and ceremonyat-tri-bute n. word ascribing a qualityAll the protocols in the world fail due to knowledge and possessing the needed natural attribute!
- 4. Protocol Work Forms and every Business has them!Protocols forFinancial Weekly AnalysisInventory to Service ControlStaff Theater InterviewingSpa Employee ManualNon Compete & Education AgreementStaff Culture EducationStaff Monthly Review & Goal PlanningClient Challenge ExperienceVisual ImpactMarketing
- 5. Attributes and every Protocol needs them!AttributesPassion for the Industry
- 6. Teacher, Train knowing the Outcome
- 9. Organizer
- 10. Financial Savvy
- 11. Foreseer
- 12. Worker
- 13. Investigator
- 14. Balancer
- 15. Listener
- 16. Mentor
- 17. Problem Solver
- 18. Recognizer (seer of red flags)
- 19. People person
- 20. Marketer / Future Thinker
- 21. Inspires
- 22. ExperienceFinancial Weekly Analysis!Financial Savvy, Analytical, Balancer, Foreseer, Investigator, Ability to Recognize, Growth Decision Maker !
- 23. Inventory to Service RealityFinancial Savvy, Analytical, Balancer, Foreseer, Investigator, Ability to Recognize, Growth Decision Maker., Problem Solver !
- 24. Spa Theater InterviewPassionate Organizer, Listener, Teacher, Foreseer, Recognizer, People Person, Experience The Premium Interview Program has three partsPart One: Introduction to the Candidate
- 25. Part Two : Theater Communication Practical
- 26. Part Three : The Review and Job OfferPart One: The Spa & Management CultureMission Statement
- 27. Philosophy of Doing Business
- 30. Business Commitment to Employee and Client
- 31. Community Goals
- 32. Well Defined Job Opportunity
- 33. List of Benefits
- 34. List of Marketing Programs
- 35. Review resume and ask question! New Staff Theater InterviewPassion, Organizer, Listener, Teacher, Foreseer, Recognizer, People Person, ExperiencePart Two : Theater Communication Practical3 Questionnaire forms to revelationThe Written Practical1st Form: Technician Insight Questionnaire 4 Questions of Importance to your cultureThe Client Consultation2nd form: Ask them to write five questions to ask their model. These questions are important to recommending the perfect service & lead to the answers to building future rapport, recommending take home therapy & future servicesThe Client/ Model Experience3rdform: Treatment Review / 10 Questions for the ModelExamples Did the questions lead to the desired service?
- 36. Describe the technicians touch?
- 37. Did the spa technician thoroughly explain all that was going to happen?
- 38. Did the technician recommend and describe products with you?
- 39. Were you completely happy with the service?The Spa TheaterThe play reveals their communication & technical skillsDesign a skit that reveals their communication & technical skills This is an example for the potential esthetic positionDescription of the environment (The Playbill)
- 40. Show Greeting & Client Comfort
- 41. Show Consultation and Recommendation
- 43. Cleanse-tone
- 44. Skin Analysis
- 46. Blot, tone and Condition
- 47. Perform Your Future Client Retention Steps
- 48. The ReviewGives you the decision to either continue or not!Gather the forms
- 49. Quick critique and overview to the candidates future
- 50. Go over the models notes with the candidate
- 51. Give your self two days to get back to the candidate even if they seem perfectEmployee Manualthe spas guide line of your staffs future behavior!Integrity, Teach, Organize, Problem Solving, First Page!Spa ….commits to offer an environment of state of the art quality for the community and guests while providing safe, secure and progressive career opportunities for professionals seeking the best the beauty industry can offerSpa ….has designed this employee manual for the purpose of creating an atmosphere of professionalism including:Business growth for every employee
- 52. Shared knowledge to advance career
- 53. Create the finest client experience
- 54. State of the art staff image
- 55. Team supportSpa…. client information and data is sole property, but all good standing professionals providing services for not less then 1or 2 years can request referrals to all guest requests for two months after leaving to work at another spa or salon outside of a 3 or 10 miles radius of Spa….Spa ….supports an open door policy for employees to feel comfortable to meet with management to discuss challenges, needs, goals, client concerns and personal and career issues.Spa ….welcomes you to the team and looks forward to the bright future for all!Print Owner’s signature
- 56. Employee Manual Employee Commitment to Spa..... & Spa.....’s Guests As a Licensed Beauty Professional I commit to understand and respect all the policies and program that Spa..... has designed to better myself, my career and my fellow team membersAs a Licensed Beauty Professional I will provide state of the art quality in service and client experience to every guest to further my personal and professional career and continuing to demonstrate the great reputation of Spa.....Employee Salon ResponsibilitiesEmployee responsibilities are personal and professional traits of integrity that create order Respect for personal items by storing them properly in a designated secure locker and employee coat areas Respecting other’s personal and professional itemsRespecting salon and spa facilities and stations Respecting the break room, kitchen and staff bathroom areas by cleaning after oneself Respecting the salon and spa floors, bathrooms, locker rooms and spa service rooms as the client’s space with proper language, client concierge service and more then ordinary informationRespecting your guest’s time by totally committing to the bookings by arriving 15minutes early at the start of the day and not leaving until your last guest has departed the facilityRespecting other team members and support staff by helping out when possibleRespecting management by communicating Respecting all Spa..... Programs and PoliciesThe Professional Signature
- 57. Staff Education & Non Compete FormBalance, People Person, Passion, Teacher, Problem Solver, Experience, Mentor…Every Attribute comes into play here!This Education & Non Compete Agreement is entered between (Employee’s Full NAME) and (Spa Inc.) starting this ( Date)Education & Client Commitment is (Spa) priority , mission & employee benefit. (Spa) Employer is will provide the spa service, approved advanced education and CE Hours if available per course (keeping originals along with state beauty license in employee’s personal business file, providing copies to the employee). Any and all education must be approved and appropriate to (Spa) Culture by management in writing. In consideration of this benefit education program investment is for a growing career at (Spa), if the employee resigns two (2) yrs (730) days from the starting employment date or fails to attend any and all class (with out a Doctors written note). The cost of the education is to be repaid or deducted from the Employee’s pay check or checks.Employee Non Competed Agreement(Spa) client, business information and data is sole property of (Spa). All good standing professionals providing services for no less then 2 years (Spa) will provide (Employee) guest request of new location information for two months after departure if new position is 3 or 10 miles radius of (Spa). Note if Client data and information is taken with out permission will result in legal action.Date Education ListBenefit CostsSignatures
- 58. Staff Culture EducationTeacher, Passion, Integrity. Inspire, MentorStaff Culture EducationTeach what your spa serves!Fix Self Center…education directive: custom lifestyle programs includes nutrition, alternative health & anti-aging services!Rosemary Shugar Day Spa..education directive: traditional spa services, anti-aging & custom brand make-up!Echo Salon & Spa…education directive: organic, natural, green & sustainability!
- 59. Professional Monthly Review & Goal PlanningFinancial Savvy, Teach, Inspire, Listener, Balancer, Foreseer, Mentor, Organizer, Passion ETC!Where you were, where you are & where your going. Name:Department and Position:Knowing the details empowers success and helps avoid failure. This monthly worksheet is the insight to your career & will be available to you the first week of the month. Comparisons are either the prior year to this year’s / month or the past month and even weeks (for new bees) Where you were (Date) Here are your achievements of the past, to compare with the last 30 days. Service, Referrals. New Clients, Retention%, Retail, Ser/Ret %, Growth/Goal  Where you are (Date) Here is where you see the rewards of effort &what facts are growing or hindering your growthService, Referrals, New Clients, Retention%, Retail, Ser/Ret%, Growth /Goal  Where you’re going (Date)Set your own goals by numeral amount or by % increases & compare them to prior month last year. Are you challenging yourself?Service, Referrals, New Clients, Retention%, Retail, Ser/Ret%, Growth /Goal  Comments from management:
- 60. Client Challenge Experience!Listen, Negotiate, Integrity, Problem Solver, People Person & PassionDo you have a written plan of action for every client challenge?Write a procedure plan with ways to solve the small & simple challenges or problems with guidelines for offerings! Other Challenges need…Instant Action to (1) One personManagement!Immediate Privacy for you & the spa ClientLet the Client talkSolve the problem with asking for an opportunity to serve the client with what she expectsTalk to the employee later and in private!Did you know more then one person interacting with a client & the challenge denote chaos & disorganizationNot Professional!
- 61. Do you have a detailed list of daily spa chores including who is responsible, when & who approves the cleanliness, does room checks, fills-in & maintains retail and dispensary etc.?Visual Impact
- 62. Marketing be a GURU!PR! Features & Community AwarenessSpa WebsiteWWWWWWWWWW
- 63. WE are spas choice for pure professional organic treatment and ritual products. WE bring 30 years of spa experience to the spa market providing spa consulting, brand awareness, & and industry passion & growth!Questions!
- 64. Red Cherry GroupAmrit OrganicSpa Specifics847 823 1727 D847 823 1727 Finfo@redcherrygroup.comwww.redcherrygroup.comwww.spaspecifics.com