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Total Assure

A
Abhay Agarwal

TotalAssure QA is a customizable quality assurance program from Knoah that is designed based on customer contact center needs. It uses various tools and processes to monitor performance, identify issues, and provide coaching to improve customer experiences. Knoah specialists work to understand each client's specific concerns and build a QA solution that streamlines processes and provides insights through reporting and scorecards.

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QA designed with the user in mind, created from the contact center 鍖oor well-developed and pro鍖table QA program will have varied moving parts speci鍖c specialists dive into your day-to-day processes to understand your concerns, With TotalAssure QA, Knoah o鍖ers a unique approach that is organically built counts. TotalAssure Key Performance Indicators (KPIs) Quality Assurance forms Coaching Compliance Processes Scorecards Workforce Management (WFM) desktop, text and mobile) Overview Technology
Technology should add e鍖ciencies and streamline your processes. It should be simple and straight-forward to use and Regardless of what drove you to implement a QA program, it experience customers want and need. How non-conformance impacts sales Inconsistencies in QA processes TotalAssure QA helps you address key challenges, including: www.knoah.com | 702-722-5005 | info@knoah.com | Las Vegas | Hyderabad | Pune About Knoah: needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure adaptability that big companies cant provide and a level of competency and scale that smaller companies cant independent review bodies like IAOP. SALES FEEDBACK UNDERSTANDING PERFORMANCE QA PROCESSES 1 2 3 4 Learn how TotalAssure QA can help

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Total Assure

  • 1. QA designed with the user in mind, created from the contact center 鍖oor well-developed and pro鍖table QA program will have varied moving parts speci鍖c specialists dive into your day-to-day processes to understand your concerns, With TotalAssure QA, Knoah o鍖ers a unique approach that is organically built counts. TotalAssure Key Performance Indicators (KPIs) Quality Assurance forms Coaching Compliance Processes Scorecards Workforce Management (WFM) desktop, text and mobile) Overview Technology
  • 2. Technology should add e鍖ciencies and streamline your processes. It should be simple and straight-forward to use and Regardless of what drove you to implement a QA program, it experience customers want and need. How non-conformance impacts sales Inconsistencies in QA processes TotalAssure QA helps you address key challenges, including: www.knoah.com | 702-722-5005 | info@knoah.com | Las Vegas | Hyderabad | Pune About Knoah: needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure adaptability that big companies cant provide and a level of competency and scale that smaller companies cant independent review bodies like IAOP. SALES FEEDBACK UNDERSTANDING PERFORMANCE QA PROCESSES 1 2 3 4 Learn how TotalAssure QA can help