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Towards Becoming a Performing Team

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TENTREM ACADEMY
TENTREM ACADEMY

Leadership 4.0 Transformational Leadership in Action Powered by CRDAZ Academy @ 3Lighthouses www.ThreeLighthouses.com

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TOWARDS BECOMING A PERFORMING TEAM
04/05/2019 2 MANAGEMENT COMPETENCIES ? Time management ? Listening ? Integrity and trust ? Decision Quality ? Innovation Management ? Customer Focused ? Managerial courage ? Managing vision and purpose ? Managing through system ? Directing others ? Negotiating ? Delegating ? Planning ? Strategic Agility ? Presentation skills
04/05/2019 3 LESSON LEARNED ? Listen attentively ? Analyse before doing things ? Action with prior planning ? Team work by collaborating strengths
04/05/2019 4 Stages of Team Development- PERFORMING BEHAVIOR ? Full Responsibility for task and relationship ? Effective and Satisfying Result ? Initiative to assess external forces ? Facilitative to various stages ? Proactively work for the team benefit TASKS ? Focus on common purpose ? Celebrate success
04/05/2019 5 CORPORATE GM¡¯s KEEN OBSERVATION ? Lack of controlling ? SOP not update ? Act beyond authority ? Take ownership ? Over delegate ? Fears to be blamed ? Show anger and emotion rather than providing solutions ? Doesn¡¯t accept other¡¯s feedback favorably
04/05/2019 6 WHAT DID WE DO WELL? ? Standard Operating Procedures are in place yet need to be refreshed. ? Updated technology is used for hotel system ? Favorable teamwork ? Comprise of trained and skillful employees ? Effective problem solving ? Initiative to assess external forces ? Full Responsibility for task and relationship ? Acceptable Result ? Focus on purpose ? Celebrate success ? Humble ? Polite ? Hard worker
04/05/2019 7 WHAT COULD WE IMPROVE? ? Reviewing SOP ? Create DOA (Delegation of Authority) as a guideline ? Improve communication ? Be a role model ? Delegation skill ? Communication skill ? Presentation skill ? Decision skill ? Supervision skill
04/05/2019 8 MISTAKES TO AVOID ? Egocentric feeling ? Disrespect others ? Afraid of being punished ? Afraid to ask question ? Lack of communication ? Improper planning ? Lack of supervision ? Internal conflict
04/05/2019 9 PROBLEMS WE COULD HAVE AVOIDED ? Outdated SOP ? Unclear direction ? Lack of communication ? Not leading by example ? Take out personal ego ? Delaying work ? Not following SOP
04/05/2019 10 TRAINING SOLUTIONS ? Core/ General Training ¨C refresh induction to corporate culture, managerial training, supervisory training ? Training for specific purposes - Windows operation training - Opera training ? Technical Skill: - Social media management training - Analytical skill training - Telephone etiquette ? Leadership Training: - Outbound training to improve teamwork - Motivational training ? Get certification from reputable institution
04/05/2019 11 NOTES Implement lesson learned and cascade to subordinate
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Towards Becoming a Performing Team

  • 2. 04/05/2019 2 MANAGEMENT COMPETENCIES ? Time management ? Listening ? Integrity and trust ? Decision Quality ? Innovation Management ? Customer Focused ? Managerial courage ? Managing vision and purpose ? Managing through system ? Directing others ? Negotiating ? Delegating ? Planning ? Strategic Agility ? Presentation skills
  • 3. 04/05/2019 3 LESSON LEARNED ? Listen attentively ? Analyse before doing things ? Action with prior planning ? Team work by collaborating strengths
  • 4. 04/05/2019 4 Stages of Team Development- PERFORMING BEHAVIOR ? Full Responsibility for task and relationship ? Effective and Satisfying Result ? Initiative to assess external forces ? Facilitative to various stages ? Proactively work for the team benefit TASKS ? Focus on common purpose ? Celebrate success
  • 5. 04/05/2019 5 CORPORATE GM¡¯s KEEN OBSERVATION ? Lack of controlling ? SOP not update ? Act beyond authority ? Take ownership ? Over delegate ? Fears to be blamed ? Show anger and emotion rather than providing solutions ? Doesn¡¯t accept other¡¯s feedback favorably
  • 6. 04/05/2019 6 WHAT DID WE DO WELL? ? Standard Operating Procedures are in place yet need to be refreshed. ? Updated technology is used for hotel system ? Favorable teamwork ? Comprise of trained and skillful employees ? Effective problem solving ? Initiative to assess external forces ? Full Responsibility for task and relationship ? Acceptable Result ? Focus on purpose ? Celebrate success ? Humble ? Polite ? Hard worker
  • 7. 04/05/2019 7 WHAT COULD WE IMPROVE? ? Reviewing SOP ? Create DOA (Delegation of Authority) as a guideline ? Improve communication ? Be a role model ? Delegation skill ? Communication skill ? Presentation skill ? Decision skill ? Supervision skill
  • 8. 04/05/2019 8 MISTAKES TO AVOID ? Egocentric feeling ? Disrespect others ? Afraid of being punished ? Afraid to ask question ? Lack of communication ? Improper planning ? Lack of supervision ? Internal conflict
  • 9. 04/05/2019 9 PROBLEMS WE COULD HAVE AVOIDED ? Outdated SOP ? Unclear direction ? Lack of communication ? Not leading by example ? Take out personal ego ? Delaying work ? Not following SOP
  • 10. 04/05/2019 10 TRAINING SOLUTIONS ? Core/ General Training ¨C refresh induction to corporate culture, managerial training, supervisory training ? Training for specific purposes - Windows operation training - Opera training ? Technical Skill: - Social media management training - Analytical skill training - Telephone etiquette ? Leadership Training: - Outbound training to improve teamwork - Motivational training ? Get certification from reputable institution
  • 11. 04/05/2019 11 NOTES Implement lesson learned and cascade to subordinate