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TQM           Total Quality
                                                                          Management
                                                            develop, implement, sustain
QUALITY from its Source                                             Course Code: JAQM209

 Overview
        The concept of quality has existed for many years, though its meaning has
        changed and evolved over time. The meaning of quality for businesses changed
        dramatically in the late 1970s. Successful organizations understand that quality
        provides a competitive advantage. They put the customer first and define quality
        as meeting or exceeding customer expectations.

        Total quality management (TQM) means that the quality of product, service, and
        processes is the responsibility of everyone in an organization. In other words,
        TQM capitalizes on the involvement of management, workforce, suppliers, and
        customers, in order to meet or exceed customer expectations.

 Objectives
        This course will enable the participants to understand what TQM is, and how it
        can be developed in an organization. Furthermore, attendees will be aware of
        how to make and why the quality is everyones business. In addition, this course
        will enable participants to use the proper techniques to implement and sustain
        the TQM in such a way to reduce the business cost.

 Targeted Groups
        TQM training course is designed for public and private institutes and companies,
        banks, manufacturing, production, healthcare, and service organizations, top
        management, production managers, industrial engineers, quality engineers, QC
        and QA departments, and all who seek to prevent defects from occurring and
        then to improve the productivity and profitability of their organizations.

 Course Duration
        TQM: develop, implement, sustain training course will be held on 12 training
        hours over three days for the public. This course can be customized based on
        certain needs for in-house training.

 Presentation Approach
              English for data show
              English for material and handouts
              English/Arabic for delivery and discussion
              Case studies and workshops
                                                                                             Page 1 of 3



       Tel: +962 6 55 45 190    Fax: +962 6 55 45 191   Email: training@jaqm.net   www.jaqm.net
TQM           Total Quality
                                                                         Management
                                                           develop, implement, sustain
QUALITY from its Source                                             Course Code: JAQM209


 Course Outlines: this course will be presented in three modules:

        Module One: Develop TQM

             Quality overview
             Understanding what TQM is.
             TQM and Six Sigma
             TQM principles and pillars
             QA/QC
             How to develop TQM

        Module Two: Implement TQM

             Understanding the current culture
             Quality culture
             Moving to the new culture
             Steps to implement TQM at an organization

        Module Three: Sustain TQM

             Techniques and tools that sustain TQM
             Continuous quality improvement
             How to sustain TQM


 Date, time, Venue

             Date: 17  19/12/2012
             Time: 4:00 8:00 pm
             Venue: to be advised

 Registration Process

        To enroll in this course, visit JAQM website www.jaqm.net and download the
        registration form, fill it out and email it to JAQM at training@jaqm.net or fax it to
        +962 6 55 45 191. For further information, please call JAQM at +962 6 55 45 190.

        Once you submitted the application form, you will receive a notice that your
        application is received and recorded. Registration is confirmed only after fees
        settled, either at JAQM office or via bank transfer.
                                                                                                Page 2 of 3



       Tel: +962 6 55 45 190   Fax: +962 6 55 45 191    Email: training@jaqm.net    www.jaqm.net
TQM           Total Quality
                                                                        Management
                                                          develop, implement, sustain
QUALITY from its Source                                            Course Code: JAQM209


 Course fees:

        Standard fees are JD250, JAQM offers 10% discount for JAQM members and for
        organizations who nominate three participants or more. Fees are to include:

           -   JAQM Certificate
           -   Training material in hard copy
           -   JAQM training bag
           -   Coffee breaks




                                                                                            Page 3 of 3



       Tel: +962 6 55 45 190   Fax: +962 6 55 45 191   Email: training@jaqm.net   www.jaqm.net
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Tqm

  • 1. TQM Total Quality Management develop, implement, sustain QUALITY from its Source Course Code: JAQM209 Overview The concept of quality has existed for many years, though its meaning has changed and evolved over time. The meaning of quality for businesses changed dramatically in the late 1970s. Successful organizations understand that quality provides a competitive advantage. They put the customer first and define quality as meeting or exceeding customer expectations. Total quality management (TQM) means that the quality of product, service, and processes is the responsibility of everyone in an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and customers, in order to meet or exceed customer expectations. Objectives This course will enable the participants to understand what TQM is, and how it can be developed in an organization. Furthermore, attendees will be aware of how to make and why the quality is everyones business. In addition, this course will enable participants to use the proper techniques to implement and sustain the TQM in such a way to reduce the business cost. Targeted Groups TQM training course is designed for public and private institutes and companies, banks, manufacturing, production, healthcare, and service organizations, top management, production managers, industrial engineers, quality engineers, QC and QA departments, and all who seek to prevent defects from occurring and then to improve the productivity and profitability of their organizations. Course Duration TQM: develop, implement, sustain training course will be held on 12 training hours over three days for the public. This course can be customized based on certain needs for in-house training. Presentation Approach English for data show English for material and handouts English/Arabic for delivery and discussion Case studies and workshops Page 1 of 3 Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net
  • 2. TQM Total Quality Management develop, implement, sustain QUALITY from its Source Course Code: JAQM209 Course Outlines: this course will be presented in three modules: Module One: Develop TQM Quality overview Understanding what TQM is. TQM and Six Sigma TQM principles and pillars QA/QC How to develop TQM Module Two: Implement TQM Understanding the current culture Quality culture Moving to the new culture Steps to implement TQM at an organization Module Three: Sustain TQM Techniques and tools that sustain TQM Continuous quality improvement How to sustain TQM Date, time, Venue Date: 17 19/12/2012 Time: 4:00 8:00 pm Venue: to be advised Registration Process To enroll in this course, visit JAQM website www.jaqm.net and download the registration form, fill it out and email it to JAQM at training@jaqm.net or fax it to +962 6 55 45 191. For further information, please call JAQM at +962 6 55 45 190. Once you submitted the application form, you will receive a notice that your application is received and recorded. Registration is confirmed only after fees settled, either at JAQM office or via bank transfer. Page 2 of 3 Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net
  • 3. TQM Total Quality Management develop, implement, sustain QUALITY from its Source Course Code: JAQM209 Course fees: Standard fees are JD250, JAQM offers 10% discount for JAQM members and for organizations who nominate three participants or more. Fees are to include: - JAQM Certificate - Training material in hard copy - JAQM training bag - Coffee breaks Page 3 of 3 Tel: +962 6 55 45 190 Fax: +962 6 55 45 191 Email: training@jaqm.net www.jaqm.net