The document provides information about a three-day training course on Total Quality Management (TQM). The course aims to help participants understand what TQM is, how to develop, implement, and sustain it in an organization. It is designed for professionals from both public and private sector organizations. The course will cover TQM principles, developing a quality culture, implementation steps, and techniques to ensure continuous quality improvement. It will run for 12 hours over three days and include presentations, workshops, and case studies.