Traci Earlene Williams Resume 01282015
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Traci Williams has over 10 years of experience in sales operations roles at CenturyLink and Qwest. She has led numerous process improvement initiatives, documented sales processes, trained sales teams, and analyzed retention data. Her experience includes implementing new sales processes, developing reporting methods, and communicating guidelines to ensure compliance. She has a business degree from Regis University and training in Lean Six Sigma.
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Carla Britton has over 15 years of experience in business operations, sales, and project management. She has a proven track record of optimizing resources and processes to drive revenue, facilitate change management, and exceed expectations. Her expertise lies in sales operations, analytics, and implementing solutions that support business needs and sales success.Carla Britton Resume LI
Carla Britton Resume LICarla Britton
油
Carla Britton has over 15 years of experience in business operations, sales, and project management. She has a proven track record of optimizing resources and processes to drive revenue, facilitate change management, and exceed expectations. Her expertise lies in sales operations, analytics, and implementing solutions that support business needs and sales success.Carla Britton Resume LI
Carla Britton Resume LICarla Britton
油
Carla Britton has over 15 years of experience in business operations, sales, and project management. She has a proven track record of optimizing resources and processes to drive revenue, facilitate change management, and exceed expectations. Her expertise lies in sales operations, analytics, and implementing solutions that support business needs and sales success.Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tucker
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Larry C. Tucker has over 10 years of experience in project coordination and business services roles at Comcast. He improved Comcast's business customer retention rate and developed new processes that increased revenue and identified over 1,000 current clients. Tucker created guides, policies and dashboards to track service issues and facilitate leadership discussions on process improvements. He has a Bachelor's degree in Business Management and is a certified Project Management Professional.Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tucker
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Larry C. Tucker has over 10 years of experience in project coordination and business services roles at Comcast. He has improved Comcast's customer retention rates and developed new processes that increased revenue and captured more current clients. Tucker created guides, policies and dashboards to track service areas and help senior leadership. He has experience developing business requirements, monitoring projects, and analyzing business issues to implement solutions.Resume
ResumeVinayak Ganiger
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Vinayak Ganiger is seeking a position that allows him to explore and excel professionally. He has over 5 years of experience in training and development, HR operations, and relationship management. His experience includes roles at Honeywell, Oracle, and IBM, where he specialized in areas like learning management, customer relationship management, and HR applications support.Abdul Malik
Abdul MalikAbdul Malik
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This document provides a summary of an individual's career experience working in business process roles for several companies. The individual has over 15 years of experience in areas such as customer service, sales, financial analysis and reporting. They currently hold a manager position at Genpact where they are responsible for people management, process improvement initiatives and meeting service level agreements.Gary Hammack Resume Oct 2015 V1
Gary Hammack Resume Oct 2015 V1Gary E. Hammack
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Gary Hammack is a quality, process, and lean excellence leader seeking a new position. He has over 30 years of experience implementing business process management, Lean Six Sigma, quality management, and operational excellence best practices at large companies. Hammack holds a Master's degree in Business Administration and is a Lean Six Sigma Master Black Belt. He has a track record of developing performance metrics, improving processes, increasing customer satisfaction, and implementing cost savings initiatives. Hammack is seeking to leverage his expertise in business transformation to help additional organizations.Lallder_Mar2016skillresume
Lallder_Mar2016skillresumeLinda Allder
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Linda Alldern has over 15 years of experience in business analysis, project management, and client services roles. She has strong skills in organization, communication, research, and task prioritization. She thrives in collaborative environments and has a track record of building relationships across levels. She has expertise in areas such as data retention, audit readiness, master data management, and risk analysis.George, Cindy_Resume
George, Cindy_ResumeCindy George
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Cindy George has 15 years of experience in banking, including roles as a business analyst, process improvement analyst, and financial analyst. She has strong skills in analytics, reporting, database development, and project management. Her experience includes developing dashboards, reports, and goals to drive business decisions and performance reviews. She is proficient in SQL Server, SAS, Microsoft Office, and statistical analysis tools like Minitab.Ad
Traci Earlene Williams Resume 01282015
- 1. _________________________________________________________________________________ Traci Earlene Williams 930 15th Street, Denver, Colorado 80202 303-992-5530 Traci.williams@centurylink.com Systems/applications Knowledge: C+, Sales Force, WFADO, BOSS, CARS, OSCAR, SOM Visio,Access,Excel, Microsoft Word, MicrosoftOutlook Employment: CenturyLink Denver, CO April 2012 to Present Senior Sales Operations Consultant Lead and/or participated in cross functional workingsessions for the purposeof process improvement initiatives that resulted in improvements to the Sales process Participated froma process perspectivein the implementation of any approved process changes Demonstrated the ability to analyzeprocesses,identify gaps/inefficiencies and recommend solutions Documented Sales process flows in VISIO for new or existingprocesses,products and systems Participated in integration initiatives,documented process flows and associated work products accurately and timely Utilized basic Lean & Six Sigma Tools (I.e. Value Add, Non- ValueAdd) in Sales process flows to identify and eliminatesteps that are Non-Value Add, givingour sales teams more time to sell Engaged appropriateSMEs & M&P authors to validateall flows areaccurate Provided complete and validated process flows prior to due dates Updated existingflows to reflect SF, product, system and process changes as needed CenturyLink Denver, CO August 2011 to April 2012 Sales Operations Consultant II BMG Trained Sales managers on process for retention exception submissions Distributed target Setting fileto sales Created and rolled out 2011 Retention exception process FAQs for sales Documented Retention exception scenarios and associated processes Met with sales managers in assigned regions to address questions related to retention exception requests Researched over 200 retention exception requests, approved or denied requests based on findings Notified Directors and Sales managers of approval status Entered approved exception requests and associated mrc into retention target tool Qwest Denver, CO July 2008 to August 2011 Sales Operations Consultant II QBPP Defined, scheduled and introduced new retention processes Developed and updated methods and procedures documents for reporting instructions Established reportingimprovements to decrease time spent researchingdata Created management trackingmethod to measure QBPP retention progress at executive level Lead monthly retention meetings with core sales contacts to discussretention issues,improvement ideas and process maintenance. Coordinated efforts to redesign and roll outa new retention job aid of best practices Formally reinforced Rules of Engagement process with Mid-Markets team that was not fully adheringto guidelines thatrequired partner contact on renewals Created, analyzed and distributed monthly retention reporting to QBPP Sales managers and their teams Qwest Denver, CO May 2006 to July 2008 Process Analyst Mid Markets
- 2. Lead Effort to reduce Dedicated/Switched LD orders on hold by 10% CTS (Customer Telephone Survey) singlepointof contact. Decreased Fair/Poors by 4%, 2007 Communicated Credit guidelines and complianceguidelines to sales teams.Communicated findings of non- complianceto Leadership and recommendations to help driveaccountability Responsiblefor ensuringimplementation of FCC CPNI Order Pointof contactfor events/trainingcalendar to reduce schedulingconflicts Education: 1991 and 1992 (Business Major) atRegis University,Denver, Colorado MultipleLean Six Sigma courses Honors and Awards: Qwest 2009 Destinations Beyond, 2010 Alternate Channels All Star Award