Tracy S
- 1. Tracy S. Pape 1115 SouthEagle Road Kuna,Idaho83634 208-941-8190 Qualifications Profile AccomplishedCustomerService Consultantthrough20plusyearsof diversifiedexperience driving growth,expandingcustomerloyalty,anddeliveringmeasurable resultswithinawide arayof professions: Reservations,Call Centers,Transportation,FreightForwarding,National interagencyFire Center,andRetail. (All the above CustomerService Strong) Mentoring10-20 agents,teammatestoexceedinsmallercall times,more one call resolutions completed,betterretentions,usingadherence andattendance inthe classroomsandonthe floorto give peers/teammatesthe bestopportunitytomove forwardwithinformationandconfidence. CustomerService/Cashier: Developingreturncustomerbase withthe continuedcare and attentiontoservice anddetail. Reservations: Manage call control,genuine concern,havingthe greatproductknowledge to ensure customersatisfactionwithall theirquestions. OperationsManagement: Implementinglogisticstrategiesandpricingsolutions. Effective at standardizingprocedurestooptimize deliveryperformanceandquality. Overseeing6-20 agentsbuildingstrongclientele base throughconsistentqualitystandardsandfollow up techniques,ensuringoverallsatisfaction. ProcessImprovement: Identifyingbestpracticesforagentsanddevelopingpeerswithnew systemstohelpthemmove forwardintheircareer. Reducingcostsand improvinginfluential informationwithpersuasive abilitiestobuildtrust,rapportandstay profitable partnerships nationwide. Teachingmyconstituents,thatknowledge andconfidence isthe waytohelpyour customersfeel secure andbeingtakencare of. ( We are the Experts,We gaintheirTrust) KeyStrengths: Resultdrivenandgoal oriented. Aptitude forleadershipandteamdynamics. Exceptional interpersonal,communications,andproblemsolvingskills. SoundDecisionmaker throughoutconstantlychangingconditions. Proficientwithseveral basicsoftware applications. I have beenandcontinue togainthe respectof mypeersand Supervisorsalike asastrong leaderandan accomplishedcoachthroughguidingmypeersinthe learningprocesstogainconfidence tobe secure at movingforward. I have beenrecognized manytimesoverinthe HPrecognitionprogram, formanyof my attributes. I wouldbe honoredtohave the opportunitytobe a part of the FLU Universitytotake yetanotherstep to bettermypotential inthe HewlettPackardFamily. Regards, Tracy S.Pape SupervisorLaunchPad tracy.s.pape@hp.com