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Triagile Conference Workshop on Ubiquitous Coaching using Clean Language

Andrea Chiou
Andrea Chiou

How to use questions to find out more about resourceful states, desired outcomes, future events. How to give Clean Feedback. How to notice Metaphors. Where to look for more information

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T R I A G I L E C O N F E R E N C E A P R I L 5 , 2 0 1 8 A N D R E A C H I O U U B I Q U I T O U S C O A C H I N G W I T H C U R I O S I T Y U S I N G C L E A N L A N G U A G E Q U E S T I O N S
Andrea Chiou, Agile Coach Connections-At-Work, LLC @andreachiou andrea@connections-at-work.com IIBA-DC - 2014 Agile Alliance 2014 MAFN-DC 2015 CBODN 2014 Lean Agile Scotland - Oct 2016 Who Is Using Clean Language, Anyway? https://leanpub.com/whoisusingclean Agile Santa Barbara 2016 AgileDC 2014 Innovate VA - March 2018 Triagile NC - April 2018 Agile Games, MA - April 2018 Agile Alliance Conf - Aug 2018 CAST Conf - Aug 2018
Andrea Chiou, Clean Coach Connections At Work, LLC @andreachiou andrea@connections-at-work.com
A R E W E P E R C E I V I N G T H E W O R L D T H E S A M E WAY ? !4 Think of an elephant
W H E N Y O U A R E C U R I O U S AT Y O U R B E S T !5 YOU ARE LIKE WHAT?
W E A R E E A C H U N I Q U E I N O U R T H I N K I N G !6
C L E A N Q U E S T I O N S G E T U S T H I S FA R !7
Location Questions Where is ? Whereabouts is ? Attribute Questions What kind of is that ? Is there anything else about ? Moving Time Forward Then what happens? What happens next ? Moving Time Backwards What happens just before ? Where could come from ? Use these a lot!!!!! Metaphor And thats like what? C L E A N Q U E S T I O N S
W H AT M A K E S A C L E A N Q U E S T I O N ? Contains no content from the coach/listener/questioner Has a speci鍖c structure What kind of ? Uses the exact word or words of the person you are facilitating to 鍖ll in the in each question. Keeps the focus person in their current thinking space And helps you to build a model closer to their thinking - knowing more about what the values, beliefs, experiences are behind their words. Is bias free, but not in鍖uence free - because we are training the other persons attention to a different place !9
S T E P S T O A C U R I O U S S TA N C E Remember the words your partner is using. Quiet your urge to respond from your perspective (hard!) Accept and extend their thinking with questions. Youll also get to enhance your model of their thinking. Step 1: Listen, paying exquisite attention, remembering their words. Create rapport with non-verbals. Step 2: Repeat a bit of what you remembered, in a pause. Wait for them to keep talking. Step 3: Ask one or two clean questions of a word or phrase they used. !10
!11 A busy bee 1. When you are learning at your best, you are like what? 2 What kind of busy: Flying from 鍖ower to 鍖ower, never stopping for more than a few minutes 3 Anything else about busy bee?: Very serious and on my own 7 Whereabouts is on my own: I like to stay in my room to rest and recuperate 9 Anything else about 鍖ying?: I hate being interrupted 4 When busy what happens next?: When Ive visited enough flowers I like to rest. 5 Where does busy come from?: I worry Ive missed an important point. I need to keep checking back. 6 When youve visited enough 鍖owers, is there anything else about enough?: About six different topics 8 And keep checking notes - and what kind of checking?: I keep lovely neat notes that really make good sense to me. Example from www.trainingattention.co.uk
!12 Response to 1 2 What kind of part of Response 1 ? 3 Anything else about part of Response 1? 7 Whereabouts is part of Response 1 ? 9 Anything else about part of Response 2 ? 4 When part of Response 1, what happens next? 5 Where does part of Response 1 come from? 6 When part of Response 4 ?, is there anything else about some word in Response 4? 8 And what kind of part of Response 5 ?: 1. LAUNCH A QUESTION, EXPLORE A USER STORY, ENVISION THE NEXT SPRINT
W H E N Y O U A R E W O R K I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ? !13
T H E C U R I O S I T Y E D G E My stuff Their stuff Detecting Attending to Distinguishing between YOUR PATTERNS THEIR PATTERNS WHAT IS HAPPENING WHAT YOU INFER BUILDING USEFUL MODELS WHAT IS PRESENTED Caitlin Walkers Flower Model
C A I T L I N WA L K E R !15 Learn more about her work here: www.cleanagilecoaching.com/recordings www.trainingattention.co.uk Clean Questions should be thought of less as questions and more as pointers that train attention to particular aspects of the other persons mental model. Asking these kinds of questions stimulates curiosity and forces us out of the drama triangle, because they stop us from putting in our own beliefs and interpretations acting as 鍖lters so we actually 鍖nd out what the other person means.
W H AT I S C L E A N F O R T E A M S ? It is a way of creating shared models of any kind within a team and organization - it is formally called Systemic Modeling - and promoting curiosity ubiquitously. Created by Caitlin Walker over 20 years of practice and usage of Clean Language in groups Training is based mostly in England - some in Sweden and Russia, and now the USA, It is a rich set of tools to help a team become self- facilitating, more aware, more curious, and more engaged !16
C L E A N F O R T E A M S T O O L S !17
Inventor of Clean Language, Psychotherapist Success with PTSD patients Maori, from New Zealand, rich with a tradition of listening !18 D AV I D G R O V E 1 9 5 1 - 2 0 0 8 Find out whats not there, that needs to be there, for what is there, to make sense David Grove
SENSORY INFORMATION what is seen, heard, felt, tasted, smelled CONCEPTS such as ideas, family, democracy, honesty, trust, joy METAPHORS Explicit: encapsulate how we structure our experience describing one thing in terms of another (usually from the physical world) Implicit: so embedded in our language we dont even notice T H R E E T Y P E S O F E X P R E S S I O N !19
You can recognize an implicit metaphor by asking yourself, is that literally true? If it isnt, then its a metaphorical. Metaphors have their basis in the physical world. Examples: I have very high expectations. There are barriers to entry for women in Tech Im like a firehose. Im stuck. The stock market is tumbling. Hint: Later when you listen, ask clean questions about the metaphorical bits when you notice them. That can be very effective. Amphora - object to carry something precious from one place to anotherfrom Greek word metapherin - transfer. R E C O G N I Z I N G M E TA P H O R S !20
I M P L I C I T M E TA P H O R S IDEAS AS FOOD IDEAS AS PEOPLE IDEAS AS PLANTS IDEAS AS PRODUCTS IDEAS AS COMMODITIES IDEAS AS RESOURCES IDEAS AS MONEY IDEAS AS CUTTING TOOLS Raw data, half-baked ideas, devour the book, jell, simmer Brainchild, died off, resurrected, breathe new life into Come to fruition, offshoot, seeds, branches, fertile Turning/cranking out, smooth, hone, refine Wont buy that, market for, worthless, valuable Ran out of ideas, used up, useless, go a long way My two cents, treasure trove, wealth of Incisive, cuts to heart, sharp, keen Metaphors We Live By - George Lakoff !21
U S E S I N I T Retrospectives Standups Planning Modeling a product, a design Outcome-focussed facilitation and project management Project kick-offs / project team alignment Maintaining a balance/ working with stressful situations) Leadership skills/development Communication training: building trust, finding out more in less time Interviewing / research Building commitment and ownership Project evaluation Conflict resolution Facilitating learning for trainers !22
Business Hiring Coaching Sales In IT Helping teach young kids math, spelling, and music Elementary School Doctors Geriatric care Facilitating change in organizations, schools, training departments, police departments In therapy W H E R E I S C L E A N B E I N G A P P L I E D !23
S P E C I F I C I T E X A M P L E S !24 Business Case Studies Outcome Facilitation* Story Elaboration Hiring Interviews Sales Culture Change http://bit.ly/BusinessCaseStudies http://bit.ly/15FOTO http://bit.ly/CleanStories http://bit.ly/Listen4meta4 http://bit.ly/CleanSales http://bit.ly/acleancultureshift *Ubiquitous use of Clean Language in the Agendashift TM community of Mike Burrows in lean/agile strategy facilitation workshops.
W H AT C A N Y O U D O N O W ? Notice when you are wondering about what someone means. Imagine how you could use the clean questions to get clarification. Use one or two questions casually here and there. For more than casual use: Practice with someone who knows you are doing it intentionally. Anything more than one or two casual questions in a row in every day conversation, best to ask permission and be ok with a No. Its ok if people dont want to answer a question. This applies to work and non-work settings. Weve covered a small number of the Clean Language tools, its underlying values and methods for teams and coaches. There are options for learning more, including training, both on-line and in person, as well as self-study. !25
R E S O U R C E S !26 Connections-At-Work, LLC andrea@connections-at-work.com @andreachiou andrea@connections-at-work.com adaptivecollaboration.com/books-i-recommend/Books and blog posts: #cleanlanguage #cleanforteamsTwitter: Clean Language Open Discussion Systemic Modeling/Clean for Teams Open Discussion Facebook Groups: leanpub.com/whoisusingcleanBook: www.cleanagilecoaching.comClean for Teams: Connect with me : I do offer in person and on-line training.
!27 C L E A N F E E D B A C K E X E R C I S E
C L O S I N G !28 What difference does all of this make?
T H A N K Y O U F O R PA RT I C I PAT I N G ! @andreachiou andrea@connections-at-work.com

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Triagile Conference Workshop on Ubiquitous Coaching using Clean Language

  • 1. T R I A G I L E C O N F E R E N C E A P R I L 5 , 2 0 1 8 A N D R E A C H I O U U B I Q U I T O U S C O A C H I N G W I T H C U R I O S I T Y U S I N G C L E A N L A N G U A G E Q U E S T I O N S
  • 2. Andrea Chiou, Agile Coach Connections-At-Work, LLC @andreachiou andrea@connections-at-work.com IIBA-DC - 2014 Agile Alliance 2014 MAFN-DC 2015 CBODN 2014 Lean Agile Scotland - Oct 2016 Who Is Using Clean Language, Anyway? https://leanpub.com/whoisusingclean Agile Santa Barbara 2016 AgileDC 2014 Innovate VA - March 2018 Triagile NC - April 2018 Agile Games, MA - April 2018 Agile Alliance Conf - Aug 2018 CAST Conf - Aug 2018
  • 3. Andrea Chiou, Clean Coach Connections At Work, LLC @andreachiou andrea@connections-at-work.com
  • 4. A R E W E P E R C E I V I N G T H E W O R L D T H E S A M E WAY ? !4 Think of an elephant
  • 5. W H E N Y O U A R E C U R I O U S AT Y O U R B E S T !5 YOU ARE LIKE WHAT?
  • 6. W E A R E E A C H U N I Q U E I N O U R T H I N K I N G !6
  • 7. C L E A N Q U E S T I O N S G E T U S T H I S FA R !7
  • 8. Location Questions Where is ? Whereabouts is ? Attribute Questions What kind of is that ? Is there anything else about ? Moving Time Forward Then what happens? What happens next ? Moving Time Backwards What happens just before ? Where could come from ? Use these a lot!!!!! Metaphor And thats like what? C L E A N Q U E S T I O N S
  • 9. W H AT M A K E S A C L E A N Q U E S T I O N ? Contains no content from the coach/listener/questioner Has a speci鍖c structure What kind of ? Uses the exact word or words of the person you are facilitating to 鍖ll in the in each question. Keeps the focus person in their current thinking space And helps you to build a model closer to their thinking - knowing more about what the values, beliefs, experiences are behind their words. Is bias free, but not in鍖uence free - because we are training the other persons attention to a different place !9
  • 10. S T E P S T O A C U R I O U S S TA N C E Remember the words your partner is using. Quiet your urge to respond from your perspective (hard!) Accept and extend their thinking with questions. Youll also get to enhance your model of their thinking. Step 1: Listen, paying exquisite attention, remembering their words. Create rapport with non-verbals. Step 2: Repeat a bit of what you remembered, in a pause. Wait for them to keep talking. Step 3: Ask one or two clean questions of a word or phrase they used. !10
  • 11. !11 A busy bee 1. When you are learning at your best, you are like what? 2 What kind of busy: Flying from 鍖ower to 鍖ower, never stopping for more than a few minutes 3 Anything else about busy bee?: Very serious and on my own 7 Whereabouts is on my own: I like to stay in my room to rest and recuperate 9 Anything else about 鍖ying?: I hate being interrupted 4 When busy what happens next?: When Ive visited enough flowers I like to rest. 5 Where does busy come from?: I worry Ive missed an important point. I need to keep checking back. 6 When youve visited enough 鍖owers, is there anything else about enough?: About six different topics 8 And keep checking notes - and what kind of checking?: I keep lovely neat notes that really make good sense to me. Example from www.trainingattention.co.uk
  • 12. !12 Response to 1 2 What kind of part of Response 1 ? 3 Anything else about part of Response 1? 7 Whereabouts is part of Response 1 ? 9 Anything else about part of Response 2 ? 4 When part of Response 1, what happens next? 5 Where does part of Response 1 come from? 6 When part of Response 4 ?, is there anything else about some word in Response 4? 8 And what kind of part of Response 5 ?: 1. LAUNCH A QUESTION, EXPLORE A USER STORY, ENVISION THE NEXT SPRINT
  • 13. W H E N Y O U A R E W O R K I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ? !13
  • 14. T H E C U R I O S I T Y E D G E My stuff Their stuff Detecting Attending to Distinguishing between YOUR PATTERNS THEIR PATTERNS WHAT IS HAPPENING WHAT YOU INFER BUILDING USEFUL MODELS WHAT IS PRESENTED Caitlin Walkers Flower Model
  • 15. C A I T L I N WA L K E R !15 Learn more about her work here: www.cleanagilecoaching.com/recordings www.trainingattention.co.uk Clean Questions should be thought of less as questions and more as pointers that train attention to particular aspects of the other persons mental model. Asking these kinds of questions stimulates curiosity and forces us out of the drama triangle, because they stop us from putting in our own beliefs and interpretations acting as 鍖lters so we actually 鍖nd out what the other person means.
  • 16. W H AT I S C L E A N F O R T E A M S ? It is a way of creating shared models of any kind within a team and organization - it is formally called Systemic Modeling - and promoting curiosity ubiquitously. Created by Caitlin Walker over 20 years of practice and usage of Clean Language in groups Training is based mostly in England - some in Sweden and Russia, and now the USA, It is a rich set of tools to help a team become self- facilitating, more aware, more curious, and more engaged !16
  • 17. C L E A N F O R T E A M S T O O L S !17
  • 18. Inventor of Clean Language, Psychotherapist Success with PTSD patients Maori, from New Zealand, rich with a tradition of listening !18 D AV I D G R O V E 1 9 5 1 - 2 0 0 8 Find out whats not there, that needs to be there, for what is there, to make sense David Grove
  • 19. SENSORY INFORMATION what is seen, heard, felt, tasted, smelled CONCEPTS such as ideas, family, democracy, honesty, trust, joy METAPHORS Explicit: encapsulate how we structure our experience describing one thing in terms of another (usually from the physical world) Implicit: so embedded in our language we dont even notice T H R E E T Y P E S O F E X P R E S S I O N !19
  • 20. You can recognize an implicit metaphor by asking yourself, is that literally true? If it isnt, then its a metaphorical. Metaphors have their basis in the physical world. Examples: I have very high expectations. There are barriers to entry for women in Tech Im like a firehose. Im stuck. The stock market is tumbling. Hint: Later when you listen, ask clean questions about the metaphorical bits when you notice them. That can be very effective. Amphora - object to carry something precious from one place to anotherfrom Greek word metapherin - transfer. R E C O G N I Z I N G M E TA P H O R S !20
  • 21. I M P L I C I T M E TA P H O R S IDEAS AS FOOD IDEAS AS PEOPLE IDEAS AS PLANTS IDEAS AS PRODUCTS IDEAS AS COMMODITIES IDEAS AS RESOURCES IDEAS AS MONEY IDEAS AS CUTTING TOOLS Raw data, half-baked ideas, devour the book, jell, simmer Brainchild, died off, resurrected, breathe new life into Come to fruition, offshoot, seeds, branches, fertile Turning/cranking out, smooth, hone, refine Wont buy that, market for, worthless, valuable Ran out of ideas, used up, useless, go a long way My two cents, treasure trove, wealth of Incisive, cuts to heart, sharp, keen Metaphors We Live By - George Lakoff !21
  • 22. U S E S I N I T Retrospectives Standups Planning Modeling a product, a design Outcome-focussed facilitation and project management Project kick-offs / project team alignment Maintaining a balance/ working with stressful situations) Leadership skills/development Communication training: building trust, finding out more in less time Interviewing / research Building commitment and ownership Project evaluation Conflict resolution Facilitating learning for trainers !22
  • 23. Business Hiring Coaching Sales In IT Helping teach young kids math, spelling, and music Elementary School Doctors Geriatric care Facilitating change in organizations, schools, training departments, police departments In therapy W H E R E I S C L E A N B E I N G A P P L I E D !23
  • 24. S P E C I F I C I T E X A M P L E S !24 Business Case Studies Outcome Facilitation* Story Elaboration Hiring Interviews Sales Culture Change http://bit.ly/BusinessCaseStudies http://bit.ly/15FOTO http://bit.ly/CleanStories http://bit.ly/Listen4meta4 http://bit.ly/CleanSales http://bit.ly/acleancultureshift *Ubiquitous use of Clean Language in the Agendashift TM community of Mike Burrows in lean/agile strategy facilitation workshops.
  • 25. W H AT C A N Y O U D O N O W ? Notice when you are wondering about what someone means. Imagine how you could use the clean questions to get clarification. Use one or two questions casually here and there. For more than casual use: Practice with someone who knows you are doing it intentionally. Anything more than one or two casual questions in a row in every day conversation, best to ask permission and be ok with a No. Its ok if people dont want to answer a question. This applies to work and non-work settings. Weve covered a small number of the Clean Language tools, its underlying values and methods for teams and coaches. There are options for learning more, including training, both on-line and in person, as well as self-study. !25
  • 26. R E S O U R C E S !26 Connections-At-Work, LLC andrea@connections-at-work.com @andreachiou andrea@connections-at-work.com adaptivecollaboration.com/books-i-recommend/Books and blog posts: #cleanlanguage #cleanforteamsTwitter: Clean Language Open Discussion Systemic Modeling/Clean for Teams Open Discussion Facebook Groups: leanpub.com/whoisusingcleanBook: www.cleanagilecoaching.comClean for Teams: Connect with me : I do offer in person and on-line training.
  • 27. !27 C L E A N F E E D B A C K E X E R C I S E
  • 28. C L O S I N G !28 What difference does all of this make?
  • 29. T H A N K Y O U F O R PA RT I C I PAT I N G ! @andreachiou andrea@connections-at-work.com