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TripAdvisor Opportunities for Marketers
Making the Most of your TripAdvisor Listing
ROBIN
ZEBROSKI
Lawrence & Schiller
Director, L&S Digital

  @robinzebroski

  /robinzebroski
Why am I talking about

               ?
Its all
     I dont like     negative.
     TripAdvisor.
                                  Can I block my
                                   property in
                      Reviews      TripAdvisor?
                       dont
??                    matter.

      I dont want
          to use
       TripAdvisor.


                                      YOU ASKED
                                      QUESTIONS.
The Facts:
The Facts:
The Facts:
TripAdvisor Content is Indexed
Put TripAdvisor to Work.
1   Explore the Interface.


2   Manage your Presence.


3   Respond to Reviews.


4   Extend TripAdvisor.


5   TripAdvisor for DMOs.
15-20M Visitors/Month
Trip advisoropportunities sd_tourismconference_1.15.13_final
Trip advisoropportunities sd_tourismconference_1.15.13_final
Trip advisoropportunities sd_tourismconference_1.15.13_final
Trip advisoropportunities sd_tourismconference_1.15.13_final
Trip advisoropportunities sd_tourismconference_1.15.13_final
Put TripAdvisor to Work.
1   Explore the Interface.


2   Manage your Presence.


3   Respond to Reviews.


4   Extend TripAdvisor.


5   TripAdvisor for DMOs.
Join the Management Center
Scroll to the bottom of your listing
Join the Management Center
http://www.tripadvisor.com/Owners
Join the Management Center
http://www.tripadvisor.com/Owners
Join the Management Center
http://www.tripadvisor.com/Owners
Join the Management Center
http://www.tripadvisor.com/Owners
Join the Management Center
http://www.tripadvisor.com/Owners
Manage Page Content
Post Photos/Videos
Map your Location, Correctly
Map your Location, Correctly
 http://www.google.com/maps.
 Zoom to your propertys location on the map.
 Right click on the location of your property.
 Select Whats Here?
 Your coordinates will appear in the Search Maps box above. (An example
  is 45.498681, 10.943272)
 Copy and paste those coordinates.
 Go to the Manage your page tab in your Management Center and follow
  these steps:
     Click on the Change property location link.
     Fill in your propertys correct details.
     Put your propertys latitude & longitude decimal coordinates in the
      comments box.
     Click Submit.
Watch for Fake Reviews

   Track the User
   Industry vs. Consumer Lingo?
   Beware of Customerjacking
   Crazies!
Put TripAdvisor to Work.
1   Explore the Interface.


2   Manage your Presence.


3   Respond to Reviews.


4   Extend TripAdvisor.


5   TripAdvisor for DMOs.
Respond to Reviews  Good & Bad
Seeing a management response to reviews is important to me.
A good management response to a good review makes me think highly
of the hotel.
If I was considering two comparable properties, the presence of a
management response on one would sway me.
Trip advisoropportunities sd_tourismconference_1.15.13_final
Respond to Reviews  Good & Bad
Put TripAdvisor to Work.
1   Explore the Interface.


2   Manage your Presence.


3   Respond to Reviews.


4   Extend TripAdvisor.


5   TripAdvisor for DMOs.
Encourage Reviews
Encourage Reviews
Encourage Reviews
Extend TripAdvisor to your Website
Extend TripAdvisor to Facebook
Trip advisoropportunities sd_tourismconference_1.15.13_final
Put TripAdvisor to Work.
1   Explore the Interface.


2   Manage your Presence.


3   Respond to Reviews.


4   Extend TripAdvisor.


5   TripAdvisor for DMOs.
TripAdvisor for DMOs
TripAdvisor for DMOs
TripAdvisor for DMOs
Google Local Reviews
Google Reviews
Trip advisoropportunities sd_tourismconference_1.15.13_final
Google + Frommers
Yahoo! Reviews
Questions
            ?
ROBIN
ZEBROSKI
Lawrence & Schiller
Director, L&S Digital

  @robinzebroski

  /robinzebroski
ENJOY THE
REST OF THE
CONFERENCE!

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Trip advisoropportunities sd_tourismconference_1.15.13_final

Editor's Notes

  • #47: Formerly Google Places, converted over to Google+ Local on May 30, 2012
  • #48: Formerly Google Places, converted over to Google+ Local on May 30, 2012
  • #50: Formerly Google Places, converted over to Google+ Local on May 30, 2012